Expedia - Reviews and experiences

I want to tell you about this really frustrating situation I went through with this online travel agency. I had booked a hotel room way ahead of time, but when I got there, turns out they had double-booked it. The hotel manager said the agency had supposedly reached out to me and sent an email, but I never got any messages. They even lied about all the other hotels in the area being fully booked, which wasn't true. After the manager called a few hotels that were marked as full on the app, we found out there were actually rooms available. In the end, the agency just cancelled my reservation and I was left with no place to stay. This whole ordeal really shook my faith in online travel agencies.

I tried out this new website 'cause my mom is always using a different one, but Expedia was no help when I needed it. I booked a hotel and the hotel and Expedia had different info, so I ended up losing money. Booking.com always comes through for me, but Expedia didn't seem to care at all.

Booking a hotel online with Expedia was easy peasy, but hit a snag when an error message popped up after paying which left me scratching my head. Found out the hotel had no record of my reservation, but Expedia's phone support was top-notch. They sorted it out quick by sending the reservation again and making sure it went through. Even though I was nervous at first because of some bad reviews, the customer service was actually really good and got the job done fast.

My experience booking a vacation after finishing my A levels through this platform was really frustrating. The host accidentally booked my place for someone else too, so I had to ask for my money back. But the host couldn't cancel the booking right away, so I had to spend 6 weeks on the phone trying to sort it out. The customer service wasn't helpful at all, just kept saying stuff like "our tech team is on it" and "the refund team has it, we can't do anything more" over and over.

My buddy and I booked an apartment for our trip to Essaouira, but when we got there, we found out it had been double booked. We were stuck with no extra money and no way to fix it because Maroc Telecom is the only internet provider around. There were no flights back for 4 days, so we were in a real bind. We were let down by the lack of other places to stay and annoyed that a simple mistake like this could happen when it's all done on computers.

Don't bother with this company, eh. I booked a hotel room for me, my spouse, and our twelve-year-old girl on their website. When we got to the hotel, they were all shocked that we didn't mention our one-year-old baby, eh. Because of Expedia's goof-up, we ended up with a room that wasn't big enough for us. No chance for an upgrade either, so we had to squeeze three folks into one little bed. Talk about a disaster, totally not worth all the trouble, eh.