Expedia - Reviews and experiences

I am so disappointed with my experience booking a flight through this company. I paid for my ticket and all I got were automated emails with minimal information. When I ran into a problem with my booking, the staff were no help at all. I spent hours on the phone with them, only for them to cancel my booking and tell me I have to wait '8-10 days' for a refund. This company is a total waste of time and money. I highly recommend avoiding their services.

I recently booked a flight and hotel trip to Rome through a popular online travel agency. Unfortunately, within two hours of booking, the flights with the airline were cancelled, which meant that we could not make our connection to Rome for our hotel stay. I contacted the online travel agency, who instructed me to reach out to the airline directly for a refund since they do not deal with third parties. This led to numerous wasted hours and days without any successful refund. Eventually, I had to involve my bank to chase the funds, and even after 3 months, the issue remains unresolved. Overall, my experience with this online travel agency was extremely disappointing, and I would not recommend using their services again.

Customer service was terrible, eh! I booked a hotel and asked to cancel without a penalty. They said it was all good, then turn around and charged me the full amount. They blamed the hotel, saying it wasn't their fault. Now I'm stuck paying for two hotels on the same trip, eh. Definitely won't be using them again!

I am so frustrated with the terrible customer service I got from this company. They sent me a mean email about my reward nights expiring, even though I made a new booking well before their deadline. When I asked for help, they were so useless and didn't do anything to fix the problem. It's obvious that they don't care about fixing this issue.

I recently booked a hotel for my honeymoon through this company, eh. Less than 24 hours before check-in, the hotel cancelled my reservation but still charged me the full amount, eh. Even though half of the payment was not due until arrival. I tried to reach out to Expedia for a refund, but they refused to take responsibility for passing my card details onto a scam, eh. They have not issued me a refund and have ignored all my complaints, eh. I highly suggest avoiding this company, eh.

I just booked a hotel online through a big travel website. But when I got to the hotel, they told me my booking was cancelled by the website without telling me. I was stuck having to pay for a new room with my own money. When I called the website, they were not helpful at all and wouldn't give me a refund for the cancelled booking. I even showed them proof from the hotel that it was cancelled, but they didn't want to work with me. It was really frustrating and disappointing.