Booking - Reviews and experiences

I've been using Booking.com for years, mainly for booking hotels. The platform has always been great with its easy-to-use search filters, competitive prices, and smooth booking process. I've never had any issues with hotel bookings and have always been happy with the service.<br><br>Recently, I tried booking a flight through Booking.com, and it was a disaster. After confirming my British Airways flight, things went downhill. I got a text with flight details and a link to GoToGate. Despite the money being taken from my account, I never got an email confirmation, booking number, or any record of my flight in my account.<br><br>Trying to reach customer service was a nightmare. The lack of a real person to help with my concerns was frustrating. The automated responses kept telling me to call a phone line that needed a booking number and pin, which I didn't have because of the lack of confirmation.<br><br>In the end, booking a flight with Booking.com was a huge disappointment. I feel let down and unsure how to fix things without speaking to a real person.

I had a lousy experience with my recent booking on this platform, eh. The listing was all wrong and not accurate, and when I tried to give a bad review, it got pushed down by older good ones. It seems like they care more about positive feedback than real customer stories. Plus, there were obviously fake reviews from sellers that they didn't take down even after they were reported. It's just too bad that Booking doesn't own up to these misleading practices, eh.