Ubisoft - Overall Rating based on 17 reviews
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New laptop games
I just got this new laptop and was all excited to play my favorite games. But then when I tried to log in to my account, it asked for a code that I don't even remember setting up! I've had this account for ages and now I can't even play my games because of this dumb 2-Factor thing. I tried getting some help from them, but no one has even bothered to respond! So rude!
Full price game purchase
I bought a game at full price from this company and I gotta say, it was a big letdown. The game never showed up in my library for download even after my money was taken. I tried contacting customer service multiple times, but they straight up ignored me. Honestly, I'd suggest steering clear of this company and getting your games somewhere else.
I ordered a game online
Eh, so I ordered this game online, ya know? And I had to make an account with them, but for some reason, my account wasn't linking up with the game, eh. I tried reaching out to their customer service twice, but both times, they didn't get back to me. They even tried closing my case because I didn't update it after 3 days, but they hadn't even answered me yet, eh. Not cool, man. They really need to step up their customer service game, eh.
Digital game purchase
I gotta say, the customer support from this company really lets me down. I've been a regular customer, love their games and all, but it just sucks not having any help when you need it. Dealing with problems with a purchase or a game and having no one to turn to is beyond frustrating. It really ruins the whole vibe with the company and leaves loyal customers, like myself, feeling disappointed.
My game was poop
Bought this game that turned out to be a total dud. The servers kept kicking me off every five minutes! Tried to get a refund, but no dice. Customer service is useless, didn't offer any help at all.
Account hacking incident
My account got hacked and - no joke - I lost all my games and progress. I tried to get some help by hitting them up on their website and socials, but nada, no answer. It's really annoying to see scammers running wild on their Facebook page, preying on us desperate customers, and the company isn't doing squat about it. I'm super let down by the lack of support and security they got going on.
Game Transfer
I gotta say, I was pretty let down by the customer service team at this company. I waited a whole 24 hours for them to finish transferring my game, even gave them all the info they needed - confirmations, codes, you name it. But they still couldn't get it done. It's frustrating to see how they dropped the ball on this one. They really need to step up their game and fix their customer support - fast.
Password recovery drama
I just wanted to play the game, but they made me create an account, eh? And then, they told me I already had an account, but I couldn't recover my password, eh? It was so frustrating, eh? I don't need this kind of stress in my life, eh? I paid $4.08 for nothing, eh?
The Division 2 game
This game is awesome, but let me tell ya, setting up an Ubisoft account was a total headache. I was pumped to dive into The Division 2, but nope, couldn't even get my foot in the door because that darn verification code email never showed up. I even went back and forth checking my email and scrolling through my spam folder, but it was a no-go. Clicked on "send a new code" a bunch of times, but nada. Such a waste of time, left me super annoyed.
Email address update
I had to get in touch with customer service to change my email since I got a new job and my old one got shut down. I waited 27 whole days for a reply to my request, only to be told I had to verify my email again. It felt like they were messing with me, and I thought the whole thing was just a waste of time. I won't be buying anything else from that company.
Game download issue
Man, the service from Ubisoft has really been letting me down. I've been trying to download a game on my Xbox using Ubisoft Plus for hours now. At first, everything was going smoothly, but then out of nowhere, I couldn't play any games. I've tried everything to fix it, like disconnecting and reconnecting my account, but nothing's working. And to make matters worse, I can't even link my account because I'm not getting notifications on my console anymore. I've tried all sorts of troubleshooting but the problem won't budge. I've tried reaching out to Ubisoft for help, but so far, I haven't gotten any support or guidance to fix this issue.
Video game support.
As a customer who has reached out for help from the company for different problems, I must say I am really disappointed with the service I have received. The support they offer just doesn't cut it - it's slow and unhelpful, and they even close tickets without fixing the issue. It's beyond frustrating to deal with a company that doesn't take responsibility or communicate properly, especially when they claim to be all about top-notch service. The fact that the support team keeps giving me canned responses and won't update me on the problems that are still lingering just makes things worse. And on top of all that, there's no clear way to escalate matters when they go unresolved, which really shows how ineffective their support system is.
Recent game purchase
I'm really frustrated with how little help I'm getting from this company. It's like their customer service team doesn't know anything or doesn't want to help. I've talked to a few support reps and it seems like they have no idea about the games they're supposed to be supporting. Their responses are just generic messages that don't really solve my problems. They keep asking for the same information over and over, and they even suggested I reset my whole PC for a bug they should know about. It's crazy to think a big company like this can act so poorly towards their customers. I can't help but wonder if they're doing this on purpose to mess with players.
Recent Gaming Software Purchase
As someone who buys a lot of digital games, I've definitely had my fair share of headaches when they don't work right on other platforms. I recently bought two new games that just wouldn't cooperate, and I started to lose hope in the whole gaming scene. But then I gave this company's gaming software a shot, and it totally impressed me. For only $14.99, I got smooth gameplay without any crashes and mind-blowing graphics. This purchase totally renewed my belief in gaming.
Watch Dogs Legion
I was trying to get some help with Watch Dogs Legion, but they just won't bother responding to my support tickets. Such a crappy company. Hopefully, they'll get bought out by a better company so the games end up in more reliable hands.
Video game
As someone who's been playing this video game for a while now, I've noticed a lot of problems with the matchmaking system in the current season. Even though I haven't done anything wrong, I keep getting teamed up with players who ruin the game for me, making it super frustrating. It feels like the servers are always acting up, and there's nothing being done about cheaters and troublemakers, which just makes the game less fun overall. I hate to say it, but I wouldn't really recommend this game right now. Maybe try checking out other games like Minecraft instead.
Recent game purchase
I just bought a game and man, the customer service was just awful. I sent a message to their support team, like, 27 days ago and still haven't heard back. So frustrating, eh? It's obvious they're not on the ball and I'm not gonna stick around to bail them out.
Review with most votes
Recent game purchase
I'm really frustrated with how little help I'm getting from this company. It's like their customer service team doesn't know anything or doesn't want to... Read onBy: Schaden