Snow Joe26 reviews
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Garden hose replacement
I just wanted to give a shoutout to the amazing customer service I received from the support team, especially Ms. Angel Planga. My garden hose from HomeDepot got rejected last minute, but Snow Joe came through and replaced it without any issues. Even though the hose wasn't super pricey, it was nice to see that they honored their 2-year warranty. I'm really happy with the service and would definitely suggest Snow Joe for their great customer support.
Warranty issue resolution
The customer service team at this company was amazing! They dealt with my warranty issue quickly and sent me a new pressure washer without any trouble. It was a simple and easy process. I really want to give a shoutout to Christine Reamillo for being so nice and helpful from start to finish.
Electric snow shovel purchase
My experience with the customer service rep was great! She was really quick to help me with my electric snow shovel issues. We did have a little mix-up about the return policies at first, but after some back and forth, everything got sorted out. Turns out, the battery was no good like I thought, but now it's all fixed up for next year. It was a bummer that we couldn't use it in April when we really needed it because of the battery problem. I do wish that the warranty would start fresh after a repair though, instead of counting the time it took to fix it.
Snow Blower Purchase
I recently bought a snow blower from this place and it's really awesome! It helps me clear all the snow from my driveway without straining my back. And the color is just so cool!
Snow shovel and ice scraper
Hey, so I wanted to share this story about when I bought a snow shovel and ice scraper. It was seriously awesome. The customer service rep, Angel Planga, was absolutely amazing. They explained everything so clearly. And whenever I had questions, they replied to my emails crazy fast, like lightning speed!
Battery issue resolution
I had a problem with my battery and contacted customer service for help. Christine was super helpful and helped me fix the issue quickly. I'm really happy with the customer service I got and would definitely suggest this company to others. Thanks a lot, Christine, for your help!
Lawn mower repair
The service I got at the store was amazing. The person helping me, who I think was the service manager, knew a ton about fixing my lawn mower. She explained the warranty process really well and kept me in the loop during the whole repair. Thanks to her skills and great attitude, my lawn mower got fixed fast and now I can mow my lawn again.
Pressure washer purchase
I just bought a pressure washer and had a bit of a mixed bag dealing with the warranty for the hose. The customer service rep, Shyra Aleta, was pretty helpful and understanding. But I was kind of bummed to find out that the warranty didn't cover the hose. Despite that, Shyra and the company went above and beyond and gave me a new one as a one-time thing. Even though the policy wasn't perfect, I'm grateful for their effort to fix the problem.
Ash vacuum purchase
I just bought an ash vacuum online from a big retailer on May 12. Our old one lasted us a good two years, so we were hoping this new one would be just as good. But when we tried it out, the motor died after only 15 seconds. We were really let down by that.
Wood chipper purchase
I just had to file a warranty claim for a wood chipper I bought from this company a year ago. The person I talked to, Christine Buhat, was really helpful and made it all simple and clear. I hadn't used the wood chipper much before it broke down, and I was pretty annoyed. But Christine walked me through the warranty process and I was impressed by how professional and knowledgeable she was. Even though it was frustrating at first, the good experience with Christine has me thinking about buying from this company again.
Sunjoe Hedger & Trimmer HJ604C
I picked up this trimmer last year but didn't really use it much. Recently, I noticed that it was slipping out of gear when I attached the different heads. I reached out to customer service and Christine Bancog helped me out. She took care of everything and sent me a replacement trimmer under warranty.
Hose replacement
I just had a great experience with a really helpful representative who helped me replace my hose when it started leaking. Angel Planga was super polite and quick in dealing with the issue, giving me excellent customer service and making sure I was happy with my new hose. I was really impressed with Angel's professionalism and expertise, which made everything easy and worry-free for me.
Failed Pressure Washer Replacement
I bought a pressure washer from Amazon.ca, and I really liked it for about a year. But, when I tried to use it again in the spring, I noticed it was smoking and losing water pressure. I reached out to customer support, and a wonderful person named Sharmine Alcera made the process of getting a replacement super easy. I ended up getting an upgraded model, they transferred the warranty at no extra cost. It was frustrating that it failed in the second year, but the customer service really stepped up and fixed the issue. I'm happy with how the replacement was handled and would definitely recommend this company based on my experience.
Snowblower purchase
I was so pleased with the customer service I received from Snow Joe, eh! Christine Bancog really helped me out and got my snowblower warranty all sorted. She was super quick and professional in her email responses. I'm definitely going to keep using this company because they truly value their customers and their products, you know.
Faulty charger for battery-operated snow blower
So I had a problem with the charger for my snow blower and decided to chat with customer service. I got connected with Christine Bancog and she was super helpful and professional. She walked me through getting a new charger in no time. I was really impressed with the service from Snow Joe and would totally suggest them to anyone looking for similar products.
Lawn mower purchase
I just bought a new lawn mower and ran into some problems with it, but Sharmine Alcera helped me out really quickly and effectively. She knew her stuff and gave me great service, making everything super easy. I'm really impressed with how professional and skilled Sharmine was.
Aqua fiber hose
I bought a aqua fiber hose and it started leaking, which was a bummer. I signed up for the two-year warranty, but I was worried it would be a pain to replace. But, Snow Joe's customer service was top-notch! I filled out a warranty claim online, and within a day, I got an email from Angel Planga from customer care. Angel was super helpful and quick to help, she arranged for a new hose to be sent to me right away. I'm really impressed with how quick and simple the whole thing was. Thanks a ton, Angel, for looking after me!
Lawn mower purchase
I just wanted to share that I recently bought a lawn mower from your company and had a really good experience overall. At first, it was a bit tough to get in touch with customer service, but once I finally did, I talked to someone who was super helpful and really knew their stuff. It was nice to know that they took my concerns seriously and went out of their way to make sure I had all the info I needed. I especially want to give a shout-out to Sharmine Alcera from the Warranty team for keeping me updated throughout the whole process. She was really professional and focused on making sure I was happy with everything. I'm happy with the new lawn mower I got as a replacement and wouldn't hesitate to recommend your company and products to others.
Electric snow blower
I just got myself an electric snow blower and I'm loving it! It makes clearing my driveway and walkway so much easier, especially in our brutal Canadian winters. And the customer service was top-notch too. Percival Caramol III, the rep I chatted with over email, was super helpful and quick to respond to all my questions. It felt like a blast from the past when companies actually cared about their customers.
Warranty claim on a 50ft. fiber jacket garden hose
I had to file a warranty claim on a 50-foot fiber jacket garden hose that broke on me recently. I got in touch with customer service through chat and Christine Bancog helped me out. She was really great at dealing with my claim - quick, professional, and super helpful. She made everything easy and stress-free. I'm happy with the warranty service from this company and will definitely consider them for future buys.
About Snow Joe
Snow Joe is a company specializing in the design and development of high-quality, affordable outdoor tools to keep your home looking beautiful throughout the year, whether the snow is falling or the sun is shining. Founded in 2004, Snow Joe initially became well-known for its electric snow shovel, and it has since expanded its product line to include electric snow blowers, lawn mowers, trimmers, and other garden tools. Emphasizing innovative design and eco-friendly solutions, Snow Joe aims to help homeowners manage their outdoor spaces with ease and efficiency. Their products are designed for ease of use, reliability, and durability, catering to both residential and commercial markets.
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Contact Information
221 River Sreet
07030 Hoboken
United States
Categories Snow Joe
Online shopping | Sport & Outdoor | Homeware
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Seite online seit: November 16, 2021
Letzte aktualisierung: November 29, 2024
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