Snow Joe Reviews

: 26
96% Would buy here again

Most relevant positive review

  2024-05-14
Garden hose replacement
I just wanted to give a shoutout to the amazing customer service I received from the support team... Read on
D. Wintheiser

Most relevant negative review

  2024-03-03
Ash vacuum purchase
I just bought an ash vacuum online from a big retailer on May 12. Our old one lasted us a good tw... Read on
P. Roob

Review with most votes

  2024-04-10
Battery issue resolution
I had a problem with my battery and contacted customer service for help. Christine was super help... Read on
Christy

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    Lawn mower purchase

    I just wanted to share that I recently bought a lawn mower from your company and had a really good experience overall. At first, it was a bit tough to get in touch with customer service, but once I finally did, I talked to someone who was super helpful and really knew their stuff. It was nice to know that they took my concerns seriously and went out of their way to make sure I had all the info I needed. I especially want to give a shout-out to Sharmine Alcera from the Warranty team for keeping me updated throughout the whole process. She was really professional and focused on making sure I was happy with everything. I'm happy with the new lawn mower I got as a replacement and wouldn't hesitate to recommend your company and products to others.


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    Upgraded cordless lawnmower

    I recently bought a new cordless lawnmower and let me tell you, I'm really impressed with how well it works. It's such an easy swap from my old one and it's made taking care of my lawn a lot simpler. The fact that it doesn't need a lot of energy to run is a game-changer for me, and being able to easily change the grass height is a feature I didn't even know I wanted until now. Even my 85-year-old husband likes pushing this "baby" around, which says a lot about how user-friendly it is. I can't say enough good things about this new cordless lawnmower. It's truly exceeded my expectations and has made keeping my lawn in check a breeze.


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    Failed Pressure Washer Replacement

    I bought a pressure washer from Amazon.ca, and I really liked it for about a year. But, when I tried to use it again in the spring, I noticed it was smoking and losing water pressure. I reached out to customer support, and a wonderful person named Sharmine Alcera made the process of getting a replacement super easy. I ended up getting an upgraded model, they transferred the warranty at no extra cost. It was frustrating that it failed in the second year, but the customer service really stepped up and fixed the issue. I'm happy with how the replacement was handled and would definitely recommend this company based on my experience.


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    Electric snow shovel purchase

    My experience with the customer service rep was great! She was really quick to help me with my electric snow shovel issues. We did have a little mix-up about the return policies at first, but after some back and forth, everything got sorted out. Turns out, the battery was no good like I thought, but now it's all fixed up for next year. It was a bummer that we couldn't use it in April when we really needed it because of the battery problem. I do wish that the warranty would start fresh after a repair though, instead of counting the time it took to fix it.


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    Garden hose replacement

    I just wanted to give a shoutout to the amazing customer service I received from the support team, especially Ms. Angel Planga. My garden hose from HomeDepot got rejected last minute, but Snow Joe came through and replaced it without any issues. Even though the hose wasn't super pricey, it was nice to see that they honored their 2-year warranty. I'm really happy with the service and would definitely suggest Snow Joe for their great customer support.


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    Warranty issue resolution

    The customer service team at this company was amazing! They dealt with my warranty issue quickly and sent me a new pressure washer without any trouble. It was a simple and easy process. I really want to give a shoutout to Christine Reamillo for being so nice and helpful from start to finish.


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    Lawn mower purchase

    I recently bought a lawn mower from this company and let me tell you, I was really impressed with how they treated me. The staff went out of their way to help me with all my questions and give me all the info I needed to make a good decision. The communication was top-notch and I felt like a valued customer all the way through the buying process. Sharmine Alcera was especially great - super friendly and really took the time to listen to all my worries and give me the help I was looking for. I'm really happy with the amazing service I got from this company.


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    Aqua fiber hose

    I bought a aqua fiber hose and it started leaking, which was a bummer. I signed up for the two-year warranty, but I was worried it would be a pain to replace. But, Snow Joe's customer service was top-notch! I filled out a warranty claim online, and within a day, I got an email from Angel Planga from customer care. Angel was super helpful and quick to help, she arranged for a new hose to be sent to me right away. I'm really impressed with how quick and simple the whole thing was. Thanks a ton, Angel, for looking after me!


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    Wood chipper purchase

    I just had to file a warranty claim for a wood chipper I bought from this company a year ago. The person I talked to, Christine Buhat, was really helpful and made it all simple and clear. I hadn't used the wood chipper much before it broke down, and I was pretty annoyed. But Christine walked me through the warranty process and I was impressed by how professional and knowledgeable she was. Even though it was frustrating at first, the good experience with Christine has me thinking about buying from this company again.


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    Replacement power washer

    So, eh, I had to contact customer service about a warranty replacement for my power washer. It took about two months of talking to different reps before I felt like I was never going to get a new one. But then along came Angel Planga, who really came through for me. Angel was super helpful and went above and beyond to make sure my problem got sorted out quick. I really appreciate Angel's awesome service and dedication to helping me out. Thanks a bunch, Angel!


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    Snow Blower Purchase

    I recently bought a snow blower from this place and it's really awesome! It helps me clear all the snow from my driveway without straining my back. And the color is just so cool!


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    Snow shovel and ice scraper

    Hey, so I wanted to share this story about when I bought a snow shovel and ice scraper. It was seriously awesome. The customer service rep, Angel Planga, was absolutely amazing. They explained everything so clearly. And whenever I had questions, they replied to my emails crazy fast, like lightning speed!


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    Battery issue resolution

    I had a problem with my battery and contacted customer service for help. Christine was super helpful and helped me fix the issue quickly. I'm really happy with the customer service I got and would definitely suggest this company to others. Thanks a lot, Christine, for your help!


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    Lawn mower repair

    The service I got at the store was amazing. The person helping me, who I think was the service manager, knew a ton about fixing my lawn mower. She explained the warranty process really well and kept me in the loop during the whole repair. Thanks to her skills and great attitude, my lawn mower got fixed fast and now I can mow my lawn again.


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    Pressure washer purchase

    I just bought a pressure washer and had a bit of a mixed bag dealing with the warranty for the hose. The customer service rep, Shyra Aleta, was pretty helpful and understanding. But I was kind of bummed to find out that the warranty didn't cover the hose. Despite that, Shyra and the company went above and beyond and gave me a new one as a one-time thing. Even though the policy wasn't perfect, I'm grateful for their effort to fix the problem.


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    Ash vacuum purchase

    I just bought an ash vacuum online from a big retailer on May 12. Our old one lasted us a good two years, so we were hoping this new one would be just as good. But when we tried it out, the motor died after only 15 seconds. We were really let down by that.


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    Sunjoe Hedger & Trimmer HJ604C

    I picked up this trimmer last year but didn't really use it much. Recently, I noticed that it was slipping out of gear when I attached the different heads. I reached out to customer service and Christine Bancog helped me out. She took care of everything and sent me a replacement trimmer under warranty.


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    Hose replacement

    I just had a great experience with a really helpful representative who helped me replace my hose when it started leaking. Angel Planga was super polite and quick in dealing with the issue, giving me excellent customer service and making sure I was happy with my new hose. I was really impressed with Angel's professionalism and expertise, which made everything easy and worry-free for me.


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    Snowblower purchase

    I was so pleased with the customer service I received from Snow Joe, eh! Christine Bancog really helped me out and got my snowblower warranty all sorted. She was super quick and professional in her email responses. I'm definitely going to keep using this company because they truly value their customers and their products, you know.


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