Mountain Warehouse - Overall Rating based on 26 reviews
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Waterproof trousers purchase
I just bought some waterproof pants online, but they were too big when I got them. I reached out to customer service and was really happy with how fast and helpful they were. Danielle Stevens was especially great and sorted out my problem right away. I'm really impressed with the customer service from Mountain Warehouse overall.
Waterproofs for daughter's school trip
I went to the store to look for waterproof jackets for my daughter's school trip. It was all organized and tidy. There was this guy, Luke, who helped me out. He was super nice and friendly. Even though the store was busy, he took the time to help us without rushing us. He also told us about some deals, but wasn't pushy at all. I had a good time and I'll definitely go back there again.
Recent online order issue.
I had a problem with my online order because I didn't get a confirmation email. I called customer service this morning and Danielle S was so helpful. She looked into the problem and fixed it right away. I'm really happy with the service I got today. Thanks a lot, Danielle!
Outdoor gear
I went to the store the other day to get some outdoor gear and I was really impressed with the service I got. The folks at the checkout were super helpful and knew their stuff, especially this guy Luke who really went out of his way to make sure I knew everything I needed to about the stuff I was buying. He even helped me pick out the best options, like suggesting the Extreme range. Luke was a total pro and his knowledge made my shopping trip awesome. I would totally recommend this store to anyone looking for outdoor gear.
Lightweight camping gear
This company really knows how to look after their customers, eh? I bought some lightweight camping gear not long ago and was blown away by the quality. But, oops, I accidentally packed something I shouldn't have returned, eh? The customer service team got in touch with me to give me the heads up. They really went the extra mile to make sure that item got back to me fast, eh? I'm grateful for the awesome service and communication from this company. Thanks a bunch!
Exchange request for a market place item
So, I needed to swap one of the things in my order, and turns out it was from the marketplace and the return form didn't have an exchange code. I filled out the return sheet with all the info needed and contacted customer service for help. At first, I got conflicting info in emails at the same time, but after asking more questions, Nikola Doktorova gave me clear and helpful support. I'm thankful for the quick response and the help I got. Now, I hope the exchange process goes smoothly like the customer service and all issues get sorted out quickly.
Got my stuff, then it got lost
The delivery person told me they dropped off my order, but I was home all day and no one rang the doorbell. I searched everywhere and couldn't find the package. I reached out to customer service and they sent out a new order right away. They kept me updated every step of the way. Fantastic service!
Camping tent
I got a camping tent from this store but accidentally ordered the wrong size. I tried to process a refund through eBay but it didn't work, so I called customer service. Janice helped me out so much and made sure I got the right tent. She's a hero!
Waterproof jacket for granddaughter
I was looking for a waterproof jacket that could easily fit in my granddaughter's school bag. After checking out different options, I finally found the perfect one. But the size I needed wasn't on the shelves. Luckily, Josh W, one of the staff members, really went out of his way to help me. He took the initiative to check the store's stock, both on the computer and physically going through items on the shelves. Even though it was almost closing time, he found the size I needed and even placed an order to have it delivered to the store. Josh's commitment to customer service and willingness to help with a smile really impressed me. It's not often you come across such outstanding service these days, and I truly appreciate his efforts.
Address label issue
I got a message from EVRI saying they couldn't read my address label on the package and sent a link for me to click on. But I had a feeling it could be a scam so I didn't click on it. Instead, I contacted Joe on Send a Message and he confirmed my suspicions. He was really quick in helping me sort everything out. Big thanks to Joe at the store for all your help.
Winter jacket
The service at this store is amazing! Mariola really went out of her way to help me find the perfect winter jacket. She knew a lot about the products and helped me pick the right size and style. I was so impressed by how quick and careful she was in helping me. It's not often you get such great customer service, and Mariola really showed what excellent care looks like. I'll definitely be telling all my friends and family about this store for the awesome products and service they offer.
Return issue resolved
I had such a great experience with customer service at this store, eh. I reached out to them about a return issue, and they quickly sent me the QR code I needed. And they even said sorry for the inconvenience, showing they really care about their customers and pay attention to the small details. I was pretty impressed with how fast they got back to me and how friendly the staff was. I would definitely recommend this store to others, for sure.
Click and collect delivery assistance
I had a problem with my click and collect delivery and needed help. I forgot to choose next day delivery and couldn't fix it. But Christine and Dastan really tried their best to assist me. Their customer service was fantastic, and I suggest using live chat for any questions or problems with your order.
Walking jacket, trousers, boots, sandals
I just bought a bunch of stuff at this store - a new jacket for my walks, some pants, boots, and a few pairs of sandals for the summer. The folks working there were amazing, super helpful and nice the whole time I was shopping. They really went out of their way to help me pick out the perfect stuff and make sure I was happy with everything I got. They have a great selection of outdoor gear, and if they don't have something, they'll even deliver it to you for free. Warren, Andrea, Jake, and Rachel were all really friendly, patient, and knew their stuff when it came to the products. I felt really looked after and I'd definitely recommend this store to anyone looking for top-notch outdoor gear.
Order mishap
I still can't believe I made that dumb mistake when I ordered without noticing the charge for click and collect. Luckily, I contacted customer service right away, and Ava totally saved the day over Easter weekend. It's that kind of service that makes me want to keep coming back to this store. Big thanks to Ava!
Walking trainers purchase
I recently bought a pair of walking shoes from here, eh? And after a few months, they started to show a fault, ya know? I contacted the customer service, eh? And gave 'em all the info they asked for. They responded quick and told me they're already sending me a replacement pair, eh? I've been using this store for years and this experience just made me trust their awesome customer service even more, eh? It's true, you really see how good a company is when things don't go right, and Mountain Warehouse has definitely gone above and beyond my expectations.
Outdoor clothing and gear
I just bought some new outdoor gear on this website. I placed three orders, and the first two were fine, but the third one caused me some worry because I didn't get a confirmation. Luckily, I was able to get in touch with a lady named Dorota from customer service. She was super helpful and sorted out my issue quickly. The stuff I got is awesome, and the website is easy to use.
Recent online purchase
My recent buy from this store was awesome. The website was super easy to use and find what I wanted. Checkout was a breeze and I liked getting updates on my order. It made it simple to know when it would arrive.
Recent jacket purchase
I just wanted to share with you all how awesome my recent experience was when I bought a jacket. The customer service I got from Pina was top-notch! I was able to chat with a real person right away, and Pina was so quick to help me with all my questions and concerns. She knew her stuff and made shopping a breeze. I'm super happy with the service I got and will definitely be back to shop here again. Big thanks to Pina for going above and beyond to help me out!
Faulty wellies replacement
So, I needed to get new wellies because my old ones were no good. I had a hard time finding the right pair, but luckily I got amazing customer service from this really nice lady named Laura at the store in Gloucester Quays. She did everything she could to help me out, even calling me and other stores to find just the right ones. Her friendly and super helpful attitude really made a big difference, and I am so thankful for her excellent service. Way to go, Laura! Keep up the awesome work!
Review with most votes
Outdoor clothing and camping g
I recently bought some outdoor clothing and camping gear from this store. When my order arrived, I realized that one item was missing, even though the packaging looked fine. I c... Read onBy: kali