Mountain Warehouse Reviews
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Outdoor jacket
I bought an outdoor jacket from the store's website recently, but ran into an issue with my order. I reached out for help through the contact us section on the website and got a quick response. However, the instructions on how to reply were confusing, so I tried to respond to the email but kept getting messages saying they hadn't heard back from me. Feeling frustrated, I decided to visit the Monmouth store in person while visiting my parents to try and sort things out with a shop assistant. Unfortunately, the assistant couldn't help me, which left me feeling disappointed and unsure of what to do next. Finally, I turned to the live chat feature on the website, which ended up solving the problem.
Walking jacket, trousers, boots, sandals
I just bought a bunch of stuff at this store - a new jacket for my walks, some pants, boots, and a few pairs of sandals for the summer. The folks working there were amazing, super helpful and nice the whole time I was shopping. They really went out of their way to help me pick out the perfect stuff and make sure I was happy with everything I got. They have a great selection of outdoor gear, and if they don't have something, they'll even deliver it to you for free. Warren, Andrea, Jake, and Rachel were all really friendly, patient, and knew their stuff when it came to the products. I felt really looked after and I'd definitely recommend this store to anyone looking for top-notch outdoor gear.
Walking trainers purchase
I recently bought a pair of walking shoes from here, eh? And after a few months, they started to show a fault, ya know? I contacted the customer service, eh? And gave 'em all the info they asked for. They responded quick and told me they're already sending me a replacement pair, eh? I've been using this store for years and this experience just made me trust their awesome customer service even more, eh? It's true, you really see how good a company is when things don't go right, and Mountain Warehouse has definitely gone above and beyond my expectations.
Outdoor clothing and camping gear
I recently bought some outdoor clothing and camping gear from this store. When my order arrived, I realized that one item was missing, even though the packaging looked fine. I contacted customer service immediately and was helped by a person named Rachel Bassett. She quickly said sorry for the mistake and made sure that the missing item was sent out that very day. I was amazed by how fast and well they dealt with the issue, making sure I got the item the very next day. The service I got was really outstanding and made me feel happy and appreciated as a customer.
Address label issue
I got a message from EVRI saying they couldn't read my address label on the package and sent a link for me to click on. But I had a feeling it could be a scam so I didn't click on it. Instead, I contacted Joe on Send a Message and he confirmed my suspicions. He was really quick in helping me sort everything out. Big thanks to Joe at the store for all your help.
Order mishap
I still can't believe I made that dumb mistake when I ordered without noticing the charge for click and collect. Luckily, I contacted customer service right away, and Ava totally saved the day over Easter weekend. It's that kind of service that makes me want to keep coming back to this store. Big thanks to Ava!
Faulty wellies replacement
So, I needed to get new wellies because my old ones were no good. I had a hard time finding the right pair, but luckily I got amazing customer service from this really nice lady named Laura at the store in Gloucester Quays. She did everything she could to help me out, even calling me and other stores to find just the right ones. Her friendly and super helpful attitude really made a big difference, and I am so thankful for her excellent service. Way to go, Laura! Keep up the awesome work!
Recent jacket purchase
I just wanted to share with you all how awesome my recent experience was when I bought a jacket. The customer service I got from Pina was top-notch! I was able to chat with a real person right away, and Pina was so quick to help me with all my questions and concerns. She knew her stuff and made shopping a breeze. I'm super happy with the service I got and will definitely be back to shop here again. Big thanks to Pina for going above and beyond to help me out!
Men's shoes online order
I just ordered a new pair of men's shoes online and had them sent to the store for pickup. The customer service was top-notch - they were super quick with my order and the store delivery was a breeze. The shoes I got, the Curlew men's shoes, were even better than I hoped for in terms of quality and comfort. Fingers crossed they stay just as great once I start wearing them regularly!
Recent online purchase
My recent buy from this store was awesome. The website was super easy to use and find what I wanted. Checkout was a breeze and I liked getting updates on my order. It made it simple to know when it would arrive.
My new jacket
I picked up this really awesome jacket from the store and Tommy, the guy working there, hooked me up big time. He was super friendly and knew everything about the jackets. Tommy is the absolute best!
Next day delivery issue
So, I gotta tell ya about this not-so-great thing that happened to me recently. I ordered something and shelled out the extra cash for next day delivery, but man, it took a whopping 4 days for my package to show up. And let me tell ya, that was a major bummer 'cause I needed those items for a hiking trip over the weekend, eh? By the time they finally arrived, I didn't even need 'em anymore. So, I hopped online and reached out to customer support. Spoke to this gal named Sobia, and she was super understanding and helpful. She didn't waste any time, got me that refund real quick. Gotta say, I was pretty darn grateful for that.
Review with most votes
Men's shoes online order
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