Maia Wilkinson

My experience with the customer service rep was great! She was really quick to help me with my electric snow shovel issues. We did have a little mix-up about the return policies at first, but after some back and forth, everything got sorted out. Turns out, the battery was no good like I thought, but now it's all fixed up for next year. It was a bummer that we couldn't use it in April when we really needed it because of the battery problem. I do wish that the warranty would start fresh after a repair though, instead of counting the time it took to fix it.