J. Lynch

I just bought a new lawn mower and ran into some problems with it, but Sharmine Alcera helped me out really quickly and effectively. She knew her stuff and gave me great service, making everything super easy. I'm really impressed with how professional and skilled Sharmine was.

This shipping software, when it decides to work, is great for managing shipments and orders. However, the constant technical issues and lackluster support have made it a nightmare to deal with. Support staff give generic responses without actually addressing the problem, and getting through to higher-level support is nearly impossible. It's been a month of dealing with a critical tool that is essentially out of commission, with no resolution in sight despite multiple ignored emails. ShipStation really needs to do a complete overhaul to fix these ongoing problems and provide reliable service to customers.