ShipStation - Overall Rating based on 24 reviews
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Label printing service
Shipstation went ahead and took my money without even giving me the label I paid for. They didn't bother to provide any instructions on what to do next, so now I'm feeling pretty frustrated and let down by their lack of customer service. Honestly, it feels like a scam and now I'm stuck trying to sort out this whole mess on my own.
Shipping software
This shipping software is a complete disaster, eh. I'd steer clear of it if I were you - nothing but trouble. It's like they're still learning how to walk, with things not working right and messing up all the time. Just the other day, I was trying to renew my plan and the dang page kept crashing on me. It's a real mess and definitely not worth the aggravation, eh.
Shipping services
Hey there! I just wanted to chat about my recent experiences as a customer using your shipping services. Lately, I've been running into some issues with the pricing not being accurate. ShipStation keeps hitting me with extra charges after the initial bill, which is making it really tough for my business to pass those costs along to my customers. In the past few months, there have been two instances where I was hit with these adjustments. One shipment had three packages and was adjusted by a whopping $340.00, and another with two packages was adjusted by $194.00! I totally get that mistakes happen, like an extra $5.00 or $10.00 here and there, but these big differences in pricing from ShipStation just aren't fair and there doesn't seem to be any room for negotiation.
Quick shipping software
I was really let down by the customer service from this shipping software. When ShipStation lost all my settings after an upgrade, I tried reaching out for help but couldn't get through on the phone. It was so annoying not having anyone there to fix the problem, so I had to turn to another platform for help. I think any company on a popular app like Big Commerce should have good technical support for their customers.
Labels printer for online orders
This thing is so awesome, eh? It's like magic how it spits out those labels for your online orders in no time. I remember spending forever doing it by hand, but now it's all automatic. And the best part is, it plays nice with all my different sale platforms, so no worries there, eh.
Bookcase delivery
My experience with getting a bookcase delivered was so frustrating, eh. The first time they tried to drop it off, the truck broke down! Can you believe that? The second time it finally showed up, but the bookcase was all banged up. That was such a bummer, waiting so long for it only to be damaged. Overall, not impressed – seemed like they couldn't get their act together, pretty unreliable, if you ask me.
Integration with WiX web store
Our experience with ShipStation has been really frustrating, eh? We integrated our ShipStation account with our WiX web store, hoping for a smooth shipping process. But in the last two days, our customers have been dealing with constantly changing shipping costs, causing us to lose sales. We reached out to ShipStation Support for help, but unfortunately, received no assistance or solution to the problem. When I mentioned in the chat that I might switch to a competitor if the issue continues, I was told to try contacting Support next week, eh? This slow and ineffective customer service led us to open an account with a different shipping platform, Shippo. As a business that values customer satisfaction, it was disappointing to see ShipStation's lack of effort in fixing our problem, eh?
ShipStation Integration Issue
I just wanted to share that I've been having a big problem with ShipStation that I can't seem to get fixed. Their system doesn't match up with Amazon's new Valid Tracking Rate metric, so it's impossible to update shipments as Stamped/Franked via ShipStation if there's no tracking. And even though ShipStation is supposed to work with Amazon for shipping, I've found that it just doesn't. I've sent tons of screenshots and examples of the issue, but after weeks of back and forth, the problem still hasn't been solved.
Sending parcels to Europe
My experience sending three parcels to Europe using IOSS was terrible. They charged me VAT on all three parcels when they arrived. When I tried calling customer service, it was a struggle because they just kept giving me the same canned responses. Finally, when I got in touch with UPS, I found out that ShipStation had been inputting the data in the wrong spots. Even after I told them about the problem, I still haven't gotten any helpful answers.
Issue with customer support
I had a terrible experience with customer support, eh. I opened a ticket back in September and didn't hear back until almost three months later. It's brutal to have such bad customer service and make customers wait that long, ya know. Finally, after I reached out again, they fixed the problem, thank goodness.
Online order fulfillment service
I had a really bad experience with an online order fulfillment service that I've been using for more than seven years. They suddenly closed my account and kept the money that was in it without even letting me know beforehand. It was so unprofessional and unfair, it made me feel like I got ripped off and really annoyed. I suggest to everyone to stay away from this company and not do any business with them.
Business growth tools
ShipStation has been such a key part of our business growth lately. When we first got started with it, we ran into some technical troubles that we just couldn't sort out ourselves. But thankfully, Derek Necak was there to help us out quick and professionally, making sure our account was back up and running smoothly. His knowledge and quick work really impressed us.
Shipping software frustrations
This shipping software, when it decides to work, is great for managing shipments and orders. However, the constant technical issues and lackluster support have made it a nightmare to deal with. Support staff give generic responses without actually addressing the problem, and getting through to higher-level support is nearly impossible. It's been a month of dealing with a critical tool that is essentially out of commission, with no resolution in sight despite multiple ignored emails. ShipStation really needs to do a complete overhaul to fix these ongoing problems and provide reliable service to customers.
Shipping platform
Just wrote this really good review about a shipping platform I tried. It was decent, but the customer service wasn't the best. Everything was fine in the beginning, the platform worked well. But then when I had an issue, it was impossible to get any help. And now they want to charge me extra just to keep using the labels I've been using for months? No way, not gonna happen.
Messed up order
Eh, I tell ya, I ordered something and it's been a complete disaster. I've been trying to get it sorted out for 5 days now and still no luck. We can't even ship anything because of this whole mess. It's so slow and completely useless, to be honest.
Shipping label printer
This label printer is the absolute worst, I swear. It's constantly jamming and never prints straight. I've had it for a few months and it's been nothing but a headache. Do yourself a favor and get a different one!
Secret Seduction Spray
I got the Secret Seduction Spray and man, what a letdown. It took forever for it to show up and when it finally did, I got two containers - one totally empty and the other only half full. I reached out to customer service about it and they told me I couldn't get a refund because I passed the 60-day deadline. They didn't even offer to send me new containers. I was so disappointed with their lack of customer service that I decided I won't be buying from them again.
Business account issues
ShipStation really messed things up for us big time - no warning at all! We lost all our orders, history, and manual entries. They wouldn't charge our card or let us update our payment info, and refused to give us tracking info for past orders. Their customer service was no help at all, unresponsive. We ended up switching to a different shipping platform and we're way more satisfied with the service now.
Shipping labels for online orders
So I was trying to print out shipping labels for my online orders, and their customer service was terrible. They had no clue what was happening and couldn't assist me with the program. Their apologies were useless, it was a total disaster.
2 lost packages
I've had 2 packages sent with this shipping company and both times they got lost along the way. It took way longer for them to arrive than I thought. I'm not sure if they are cheaper than other options, but dealing with lost packages is just not worth the hassle.
Review with most votes
Spamming annoying calls
This company won't leave me alone with the constant calls. I already asked them to stop but they just won't listen. It's starting to feel really creepy, like they... Read onBy: simone