Frank And Oak Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Recent clothing purchase
I recently bought some clothes from this place and I gotta say, I was really impressed. They didn't have a huge selection, but I still managed to snag a cute top and pants on sale. They're not the cheapest, but I like that they're B-corporation certified. They focus a lot on classic, timeless pieces, which might not be everyone's cup of tea, but I found it pretty easy to find something I liked. Not all their clothes are super sustainable, but they do have a "Minimal" section for those who care about sustainable fashion. Some folks might be turned off by the fact that all the stuff I bought was made in China, but at least they're upfront about it on their site. Overall, I think this place is a step up from fast fashion brands, and I'd definitely shop with them again if they beef up their sustainable options.
Skinny jeans and t-shirt
I went and got myself a pair of skinny jeans and a t-shirt from this shop, and I gotta say, I was pretty happy with how good the clothes were. The jeans fit just right and were comfy, and the t-shirt was nice and stylish. But I was a bit let down by the limited options they had in the store.
Order not received, poor customer service
I had the worst experience with this company, eh! I ordered over $500 worth of stuff and it never showed up. I tried contacting Customer Service so many times, but they never got back to me. I'm super disappointed and annoyed with how they handled things. I definitely won't be buying from them again, that's for sure.
Shipment issue, lack of response, dissatisfaction
I just made a purchase in early January and, oh man, I had the same problem as some other folks who left reviews. So as soon as I placed my order, they gave me a shipment number that didn't even work. I've sent them several emails trying to figure out where my order is, but haven't heard a peep back. Plus, I tried to use their chat link, but it wasn't even working. All this radio silence and not being able to track my order has left me feeling pretty let down with the whole situation.
Recent purchase - Terrible
Customer service was just awful. They won't budge on price adjustments, even if your order is still on its way. And forget about returning something that was shipped 15 days back, even if you only just got it yesterday. It's like the service agents are reading from a rulebook with no room for common sense or exceptions.
Christmas gift purchase
So, I did some Christmas shopping a while back and man, it was a disaster. The pants I got for my daughter just didn't fit right. I reached out to customer service in early January to try and return them for store credit, but it took them a painful 7 whole days to get back to me, and then they denied my request. I live in a pretty remote part of Ontario, so I like to start my gift shopping in November. This whole thing left a bad taste in my mouth. It's pretty obvious to me that Frank + Oak's customer service has taken a hit since they went bankrupt in 2020 and got bought out by a new American company. Judging by recent reviews, it seems like I'm not the only one who's noticed the drop in quality. Long story short, I'm steering clear of that store in the future.
Large order, missing package
I had a really bad experience with my last order from this company. I bought a bunch of stuff but it never showed up. When I got in touch with GoBolt, they told me my package got lost or stolen and I had to contact the company for a refund. I tried reaching out through email and Instagram multiple times, but all I got were automated messages and no actual help. The lack of communication and customer service from this company is super frustrating and disappointing.
$700 order never delivered
I'm really disappointed in how things went with this company. I ordered $700 worth of clothes, but the package never made it to my door even though it was marked as delivered. When I contacted customer service, they just told me to dispute the charge with my credit card company. It's been a real headache, though, because they keep fighting the dispute with the credit card company. They won't give me a refund or send the items again, so now I'm out a lot of money and have nothing to show for it. I can't believe how little they seem to care about their customers.
Work trip clothing
I was so bummed out by my experience. I had spent ages choosing outfits for an upcoming work trip, only to find out that my order got cancelled for no reason. When I contacted customer service, they said there were some system problems and made me go through a bunch of verification steps, like giving personal info over social media. Even after doing all that, I still didn't get any answers and my card was still charged. It's super frustrating and seems really unprofessional. I definitely wouldn't suggest buying from them.
Coat purchase
My recent purchase from this company left me feeling pretty let down, eh. I ordered a coat that was on sale and I was so excited for it to arrive, only to find out over two days later that they didn't even have it in stock. The lack of communication and mix-up with inventory was pretty disappointing, especially since it was my first time shopping there. And when they tried to make it right by giving me just $5 in "loyalty" points, it just didn't seem like enough to make up for the hassle of not getting what I wanted in the first place.
Online purchase experience
My purchase experience was a real downer, eh? The customer service I got, whether online or in-store, was just terrible. The online rep wasn't much help at all, making it a real headache to try and swap my item in-store. And when I went to the store to swap it, the worker there straight up said no to my return or even giving me store credit, even though the online rep said I could swap it for a different size. The lack of teamwork and communication between the online and in-store teams is just not cool, eh? You can bet I won't be coming back to buy from this store again.
Online shopping experience
I've had nothing but frustrating experiences ordering online from this retailer, eh. The shipping process is a complete mess - they always use different courier methods and the estimated delivery times are never accurate, you know. It's super annoying to wait longer than expected for my order to arrive, especially when I paid extra for expedited shipping. And don't even get me started on customer service - slow and not very helpful at all. Sure, they have some nice clothes, but dealing with this company is just not worth the hassle, eh.
Winter coat
I just bought a winter coat from this company, but I never got it. I tried contacting customer service a bunch of times, but it was really hard to get any help. And because the package wasn't insured, it made it even more frustrating that my order never showed up. I'm pretty upset and not happy at all with their service.
Review with most votes
Recent clothing purchase
Read on