CheapAir.com

CheapAir.com reviews

22 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
82%
Would buy here again
Ordering
8.6
Service
8.0
Pricing
8.2
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Flight booking experience

10.0

"Booking a flight was so easy! I found all the connections and dates I needed right away without having to search over and over again. The prices we..."

Critical

Delayed credit card error

4.0

"This company took like a crazy 6 hours to say no to a simple credit card mistake, which made the price shoot up by $120 while we waited. They shoul..."

Most Voted

Quick flight booking

8.0

"I was so relieved to be able to book my flight without any hassle. Most online travel agencies really drop the ball when it comes to customer servi..."

Reviews (22)

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Flight booking experience

P

18 reviews

10.0
Overall Rating
Would buy here again
Yes

Booking a flight was so easy! I found all the connections and dates I needed right away without having to search over and over again. The prices were really good and I was able to find flights at good times without having to settle for really late ones. I really liked how quick and efficient the booking process was.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking

C

7 reviews

8.0
Overall Rating
Would buy here again
Yes

I was really happy with my experience on the website. It was easy to find my way around, and I had no problems picking and booking my flight. The only issue was that it took a bit too long to process my payment. I wanted to make sure my flights were booked before I made any other plans, but the delay in payment processing was a bit frustrating.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Quick and professional service

L
10.0
Overall Rating
Would buy here again
Yes

The service we got from the staff was amazing - they were so quick and on the ball, real pros who went out of their way to help. Can't express how grateful we are for their support during a tough time for our family.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

First time booking, user-friendly website

C

5 reviews

10.0
Overall Rating
Would buy here again
Yes

It was my first time booking with this company, eh, and I gotta say, the online booking process went really well. The website was super easy to use and I had no troubles at all booking my tickets. Everything was laid out clearly and accurately, which made it a breeze. We even snagged a good deal on our tickets, which was a nice surprise, eh. I'll definitely be coming back for all my future travel plans, for sure.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight booking experience

C

11 reviews

9.0
Overall Rating
Would buy here again
Yes

Booking my flight was super easy on the website. I just inputted my travel dates, checked out the different flights, and picked the one that worked best for me in terms of pricing, departure time, and arrival time. The whole process was smooth and hassle-free, which made it a breeze for me to confirm my travel arrangements.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Delayed credit card error

R

3 reviews

4.0
Overall Rating
Would buy here again
No

This company took like a crazy 6 hours to say no to a simple credit card mistake, which made the price shoot up by $120 while we waited. They should have fixed it right away, especially since it was our first time booking with them. This service is just not okay.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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flight tickets without excessive change fees

Z

7 reviews

10.0
Overall Rating
Would buy here again
Yes

Ya know, the service I got was awesome. The person I talked to quickly hooked me up with flights that had decent change fees, which not many other airlines or travel agents could do. I was blown away by how efficient and friendly they were. Finding customer service this good and quick is rare these days, so I really do appreciate it.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

User-friendly website with multiple options

Z

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I thought the website was super easy to use and had tons of different options to pick from. I really liked being able to choose between various airlines and flight times that were all really affordable. After I picked my flights and paid, I got all the info I needed for my trip right away, like my schedule and receipt. All in all, I had a great time using this website.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

Do you already have an account?

Last-minute flight change

R

4 reviews

9.0
Overall Rating
Would buy here again
Yes

I had to switch my flight last minute using this online service. I booked a flight with a short connection time and didn't realize it could be a problem. Luckily, they sent me an email right away, telling me about the issue and suggesting I call them to fix it. I'm glad they caught that before it became a problem and they helped me book a new flight with more time. I'm thankful for their fast response and helpful attitude in this situation. Thanks, Cheap Air!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight booking

H

14 reviews

7.0
Overall Rating
Would buy here again
Yes

This company is a pretty good spot to score some cheap flights. But gotta say, their customer service could be better. It's just a meh experience overall, nothing amazing. Might give them another shot if the price is right.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Flight booking process

R

4 reviews

9.0
Overall Rating
Would buy here again
Yes

When you're booking flights online, it's important to have that confirmation code ready to go. It's key to making sure things go smoothly. I noticed that having that code handy really sped things up and made sure everything was on point. The website is pretty easy to use, which made it a breeze to put in all the info I needed. In the end, I had a good experience booking my flights through this site, eh.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Discount not applied

W

21 reviews

6.0
Overall Rating
Would buy here again
No

I just bought something on your site and was supposed to get a 20% discount, but it didn't show up when I was checking out. It was a big deal for me and I was bummed when it didn't work out. I had to get in touch with customer service to fix things, and it was a bit of a pain and took a while to sort out. Overall, the whole thing was annoying and didn't leave me with a great feeling about the whole experience.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

Do you already have an account?

Late night flight mistake

J

9 reviews

10.0
Overall Rating
Would buy here again
Yes

I made a silly mistake and booked a late night flight thinking it was in the morning. After getting the confirmation email, I panicked, thinking I would have to pay a big fee to change the flight. But surprise! CheapAir changed the flight without any trouble. They refunded me for the first flight and helped me book another one at a good price. I felt so relieved that I didn't lose much money. Thanks, CheapAir, for saving me from my own dumb mistake.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Air travel booking

T

31 reviews

9.5
Overall Rating
Would buy here again
Yes

I was just on this other website to book my flight, but when it got cancelled, getting my money back was such a hassle! So, I decided to try CheapAir.com, and let me tell you, I was so impressed with their customer service. I felt like any problems that popped up would be taken care of way quicker than before.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

Do you already have an account?

Baggage included in price

S

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I was really happy to see that the baggage fees were included in the total price when I made my purchase. It made things a lot easier and saved me from having to deal with surprise fees at the end. I found it really refreshing that the price was so clear and upfront compared to other travel sites I've used before. Everything went smoothly and quickly, and I liked how easy it was to understand the pricing.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Lost flight due to airline confusion

C

1 reviews

6.0
Overall Rating
Would buy here again
No

When I got to the airport, three hours before my flight, I couldn't find my airline because it wasn't easy to see on my confirmation. This mix-up made me miss my flight and lose my luggage. It was really annoying not having all the info I needed right there while trying to find my way around the airport.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

BTC Payment Option

J

1 reviews

7.5
Overall Rating
Would buy here again
Yes

The website was so easy to use, eh, and made the transaction quick and smooth. Seeing the seat map was really handy and made everything even easier. But, gotta say, I was a little bummed about how slow it took to get confirmation for my tickets after using BTC. I get that crypto transactions can take time to validate, but I didn't think it would be as long as it was.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
6.0

Do you already have an account?

Easy comparison and smart finance options

K

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I was a bit unsure about booking my flight online because I've had some bad experiences with other travel websites before. But I was really happy with this website. It actually compares well to the prices you get directly from the airlines, or it's really close. The finance options they offer are really good too, not like some other sites where you end up paying way more in interest. I paid a $19 finance charge through Affirm because I needed to book quickly and stay within my budget, and the whole process was easy and straightforward. This site made it super easy to get our tickets, showing us lots of options from different airlines and airports all in one place. It was quick, simple, and stress-free, which was a relief because travel planning can be really stressful.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight booking

G

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I was pretty disappointed with how things went down with my itinerary changes. I had to figure things out on my own, which got me feeling all stressed and anxious for no reason. But, when I got in touch with customer service, they were super helpful in fixing everything and even gave me a full refund for the flights that got cancelled. I'm glad things got sorted out in the end, but if they had just communicated better, it would have been a much easier ride.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

Do you already have an account?

Flight reservations for elderly traveler

S

21 reviews

10.0
Overall Rating
Would buy here again
Yes

As a first-time customer, I gotta say booking my flight reservations with CheapAir.com was a breeze. Being an older traveler who's not the best with technology, I was thankful that the instructions for getting my boarding pass were simple to understand. Thanks a lot, CheapAir.com, for making my travel easy peasy.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About CheapAir.com

CheapAir.com is an American online travel agency established in 1989 that specializes in providing a wide range of travel services, including airline tickets, hotel bookings, car rentals, and cruise packages. The company was one of the pioneers in developing innovative flight search technology to help customers find competitive airfares and travel deals. Over the years, CheapAir.com has made headlines for being the first online travel agency to accept Bitcoin as a payment method in 2013, showcasing its commitment to adopting new technologies for customer convenience. Based in Calabasas, California, CheapAir.com has remained focused on its mission to simplify the process of finding and booking affordable travel options for millions of customers worldwide.

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Contact Information

27509 Agoura Rd. #100

91301 Agoura Hills

United States

📧 help@cheapair.com

🌐 www.CheapAir.com

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Last update: November 29, 2024

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