Zavvi28 reviews
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I bought 3 things from this store, eh, and one of them got canceled without telling me, bummer. This has actually happened before with this store, so I'm pretty cheesed off about it. Like, why can't they just give me a heads up? It's super annoying to find out something I paid for is a no-go without warning, eh. I thought this store was better than that, but I guess not. I hope they get their act together and start talking to their customers better, eh.
Game of Thrones tankard
This beer mug is so cool! The design is awesome and the quality is really top-notch. I'm a big fan of Game of Thrones so this is a perfect new piece for my collection. Plus, the price was pretty good so I definitely suggest it to any other fans.
Black Panther necklace purchase
I finally found the Black Panther necklace on this site after searching for it for a while. As a fan of T'chala, it was such a cool moment to actually find this relic. Sending love from Canada!
messed up orders
They keep messing up my order! Out of the last 3 orders I made, only one was right. That's not cool at all! So now I have to ask for a refund because they took the wrong amount of money again. I'm also going to ask for a refund for my last order too. It's like they don't even pay attention!
Online purchase experience
I just bought something online from this company and unfortunately, the delivery was a bit of a mess. They use a third-party delivery service and it's been causing a lot of problems with getting packages on time. The drivers seem to have trouble with logistics, which results in packages being late or even missing. When I reached out to customer service about the issue, their response was slow and didn't seem like they were in a rush to fix things. All in all, I was pretty let down by the level of service I received.
Steelbooks purchase
I bought a steelbook from this store not too long ago and when it arrived, it was damaged. I reached out to customer service and Shannon got back to me quickly and fixed the problem right away. I'm happy with how everything was handled. I've been a customer for a while now and have had good experiences overall. They have cool exclusives and awesome deals during sales.
Blu-ray purchase
The whole process of ordering Blu-rays from the app was super easy and fast. All I did was sign into my account, search for the newest Blu-rays or pre-orders I wanted, place my order, then make the payment. Right away, I got a message confirming my order and shortly after, a detailed email receipt. I checked my bank account and saw that the payment went through. The Blu-rays were delivered quickly, usually within three days if they were in stock. For pre-ordered items, I got an email as soon as they were in stock. It was great that I could keep an eye on my account online to see all my purchases. The browsing and ordering on the app was so simple and quick, making it a really good experience. I also liked getting ads about upcoming releases and sales which kept me in the loop.
Cool stuff
The things they have here are so awesome. I've picked up a lot of cool stuff over the years and it's always amazing. The quality is top-notch and the designs are so cool! The customer service is really good as well, they always help me out quickly and in a friendly way.
Blu Ray & Ultra HD purchase
I bought some Blu Ray & Ultra HD stuff from this store not long ago, and I was super impressed by all the options they had. The daily deals they have are a great perk and make me want to keep coming back. The quality of the stuff I got was top of the line, and I'm really happy with my purchase.
Easy ordering process with discount
I just bought something from this online shop and I gotta say, ordering was a breeze. Their website is super easy to navigate and I loved that they had Apple Pay, making checkout a breeze. Plus, I even got a discount on my purchase which was a nice bonus. All in all, I had a great shopping experience with this online store.
I got my cool stuff
So, I ordered some awesome stuff for my place, but when it didn't show up, I was pretty bummed. I reached out to them and they were really nice about it, and they worked quickly to sort everything out. It was great to see that they genuinely cared about making sure I got my stuff.
I bought epic gaming merchandise
I gotta say, this place is terrible! Their "special deals" are hardly ever actually a good deal compared to other places. Ordering is only mediocre, and then you end up waiting forever for them to do something with your order. Like, do they even use a computer to process orders? It's taking so long, it's putting me to sleep. I ordered something days ago, and my money is just hanging in the air because they haven't done anything with my order yet. This isn't the first time, and it's definitely gonna be the last. I've had enough, not dealing with them again!
Damaged steelbook
Sorry, eh, but I got a steelbook that's all scratched up. So I contacted customer service and sent some pics, but they said they couldn't replace it 'cause it's all sold out. I'm really let down by that. Returning it has been a huge pain - the link they gave me was wonky, so I had to get my son to sort it out. And even then, it wouldn't take my postal code. This whole thing has been pretty stressful for me 'cause I'm not the best with tech stuff. Hopefully leaving this review will help me get some better help.
Clothing, Vinyl Records, and Collectibles
I've bought a bunch of stuff from this store lately, and let me tell you, their packaging game is on point! Every package I've received has shown up perfectly intact, no dings or scratches, which is a big deal for me since I collect things. Their app is easy to use and makes shopping super smooth. Plus, I love getting their emails - they keep me in the loop about new stuff and send order confirmations. Overall, my time shopping with this store has been top-notch.
Pre-ordered 4 Blu-rays
It was real simple to find and order the Blu-rays online. This was my first time pre-ordering from this store, and they're gonna charge and ship them out once the Blu-rays come out. The delivery usually takes about 3 days through Royal Mail.
Several items listed as in stock but never shipped
I just wanted to chat about a recent online shopping experience I had. The website is super easy to use and has some great deals. But the thing is, I keep running into a problem with items showing as in stock but never actually getting shipped out to me. They tell me it'll be 1-2 days for shipping, but a bunch of my orders have been stuck in the processing stage for way longer. When I reach out to customer service, they always say they're waiting on stock and will ship it out when they get it. But there have been times when I've had orders in processing for 3-4 months with no updates at all. I've ended up cancelling a bunch of orders because the items just never seem to come back in stock. It's happened a few times now, so it's becoming a bit of a pattern.
large selection of physical media and pop culture merchandise.
I really liked the variety of physical media and pop culture merch they had at this store. Their website was super easy to use, and I liked how simple the app was. Zavvi did a great job of keeping me updated on when things were back in stock, and their prices were pretty good. All in all, I had a good time shopping there.
Fast delivery and subpar packaging
The delivery came really fast, which was a nice change from before. But I was let down by the packaging. When you're spending a lot of money on something, you'd hope it would be packed well to make sure it doesn't get damaged.
Steelbook
I've been a loyal customer for a few years now and I always found the website super easy to use. The shipping and delivery have always been quick, which I love as a customer who values efficiency. Recently, I had a problem with a damaged steelbook, but Lisa from customer service was amazing in helping me out. She was super fast with her responses and offered a replacement that went above and beyond what I expected. Lisa's awesome service really shows how great the company is. I wish all customer service departments were as helpful as hers. Thanks again for the fantastic customer service experience.
Funko pops purchase
Was a bit hesitant to order at first cause of the bad reviews, but decided to go for it and ordered some Funko pops. The delivery came really fast and everything arrived in great shape. Really pleased with what I got!
About Zavvi
Zavvi is a retail company specializing in entertainment media products, including movies, video games, and music. It was originally established in 2007 after the Virgin Group sold its Virgin Megastores division to a management buy-out, which rebranded the stores under the Zavvi name. The company was the UK's largest independent entertainment retailer before it went into administration in December 2008. Following its collapse, the Zavvi brand was purchased by The Hut Group in 2009, which transitioned the company from a traditional brick-and-mortar retailer to an online-only retailer, focusing on a wide range of entertainment products, along with clothing and technology goods.
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Categories Zavvi
Online shopping | Multimedia, subscriptions & magazines
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Last update: November 2024
Review with most votes
Easy ordering process
I just bought something from this website and I gotta say, ordering was a breeze. The website layout was super easy to figure out and I found what I was looking for in no time. ... Read onBy: Andy Hudson