MelodySusie - Overall Rating based on 25 reviews
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2 in 1 e-file and dust collector
My e-file stopped working right, so I reached out to customer service. They were super helpful and quick to fix my problem. In just 3 days after contacting them about buying a new e-file, they sent a replacement (only charging for shipping). Amazing customer service!
Missing filters issue
I had a little problem with my order - a package of filters was missing. But I gotta say, the customer service team totally went above and beyond to help me out. They quickly found replacements, gave me tracking info, and sent the missing items in less than a day. Their speedy and proactive way of dealing with the issue really impressed me. I'm super happy with how they handled everything and I'll definitely be buying from them again.
Nail Drill Purchase
So, I got this nail drill back in June 2023 and it was amazing! But then, it started acting up and cutting out randomly while I was using it. I contacted Customer Service and they were so quick to help! They sent me a new hand piece and made sure I received it in a week. And you know what? It worked perfectly! I also bought some drill bits from them and they are still going strong after a year. Much better than the ones from Amazon, honestly. I use those bits every day! And let me tell you, this drill is so quiet. My coworkers can't believe there's no buzzing sound. It's truly a game-changer!
Nail lamp
This was my first time ordering from this company and I gotta say I was super impressed with the customer service I got. My package got snatched by my neighbors, but MelodySusie really stepped up and gave me a new one for free. I bought the nail lamp as a gift for my girlfriend, and the team's amazing generosity has me thinking about buying from them again in the future. All in all, I'm really happy with how everything turned out.
Nail drill purchase for personal use
I bought a nail drill for myself not long ago and ended up having a small problem with the drill handle. So, I decided to shoot an email over to customer service for help. To my surprise, they got back to me on the same day! After a few back and forth emails, the support team managed to fix the issue to my liking. Gotta say, their customer service was top-notch. For anyone doing gel nails, a nail drill is a super convenient tool for getting rid of base, structure, nail polish, and topcoat. It's a must-have in your nail kit. And don't worry, if you run into any problems, the support team is there to help you out.
UV lamp, nail drill
I just picked up this awesome nail drill and UV lamp and let me tell you, they are incredible! The UV lamp speeds up the drying process for my nails and the nail drill makes shaping them a breeze. I did run into a small problem with the converter for the UV lamp, but the customer service team was so kind and helped me get it sorted in no time. They were really helpful and made sure I had everything sorted out. I would totally suggest these products to anyone looking to do their nails at home!
Nail drill purchase
I spent a ton of time checking out nail drills before I finally decided to buy one. After thinking it over, I went with this brand. Gotta tell you, the customer service I got was top-notch. As soon as I got my nail drill, I accidentally dropped and broke the handpiece. I contacted customer service for help, and they were super quick to reply and fix my problem. In just two weeks, they sent me a brand new handpiece. I'm really happy with the service I got and will definitely be coming back as a customer.
Nail polish purchase
The customer service was top-notch! They were really good at keeping in touch and getting back to me fast. The products are pretty good quality, but I did notice that the nail polish was a bit too thick for my taste, and there were a couple of duplicates in my order.
Lots of products
I ordered a bunch of stuff from this place and then I noticed I went a little overboard, so I wanted to return some things. But get this - they told me to keep it all and even sent me something extra as a bonus! They were really nice and wasted no time responding to my inquiries. They really went out of their way to make sure I was satisfied. I highly recommend giving them a try!
New drill package
The online customer service at this place is absolutely amazing, eh! I had a little mishap with my delivery, but the customer support team was right on it and sent out a replacement package right away. They even followed up to make sure I got it, and I couldn't be happier with the service. My new drill is top-notch, just fantastic!
Multiple shipment order
I recently made an order that needed to be shipped in multiple packages. Unfortunately, one of the packages showed up later than expected. But when I contacted customer service for help, they were really great. They gave me all the info I needed, like a tracking number and an estimated delivery date. And sure enough, the package arrived just 3 days later. The customer service team kept in touch with me throughout the whole process to make sure everything was going well and that I was happy with my order. Their attention to detail and how much they cared about making sure I was satisfied was really impressive.
Rechargeable nail drill replacement
So, I bought this rechargeable nail drill from this company on Black Friday. But when I got it, the hand piece was messed up - for some reason, the forward and reverse were the wrong way around. I reached out to customer service and showed them a video of the problem. They didn't waste any time and sent me a new one right away. It actually worked properly this time! I was pretty impressed with how fast they fixed the issue. The replacement works like a charm, and I'm happy with how everything turned out. Plus, the replacement arrived super quickly - even faster than some other stuff I ordered on Black Friday. All in all, I'm happy with the service and the product quality from this company.
Hand piece replacement
After using my hand piece for a few months, it unexpectedly burned out on me. I was really frustrated about it, but when I got in touch with customer service, they were super helpful and quick. They wasted no time in sending me a replacement for free, just asked me to pay for the shipping. The whole thing went really smoothly and hassle-free, and I'm really thankful for their amazing customer service.
Replacement hand piece for drill
I had a problem with the drill I was using and I contacted customer service for help. They were really great, getting back to me fast and sending out a new hand piece within a week. They even offered to help more if I needed it.
First-time purchase
I recently made my first purchase from this company, and I have to say, I was really impressed with how they treated me as a customer. The ordering process was a bit tough for me, but the team went out of their way to help me. They were super patient and quick to answer all my questions, even sending me detailed screenshots to help me out. To top it off, they offered faster shipping and a free product to make up for the trouble. I am really grateful for all the hard work and care they put into making sure I had a good shopping experience. I'll definitely be coming back to shop with them again in the future.
Led nail lamp purchase
I bought an LED nail lamp from the store. It worked really well for 3 months, but then one of the sensors stopped working. I sent them an email and they asked for a video. After watching the video, they sent me a new one! And you know what? They offer a 15-month warranty on certain items! Their customer service is really kind and helpful. I highly recommend them for their quality products and service!
Nail drill charger
I just bought a nail drill charger from this company, but it wasn't working right. I contacted customer service for help, and they were really friendly and quick to respond. They walked me through getting a replacement and made sure I was taken care of right away. I was pleasantly surprised by how great the service was.
Cordless drill battery replacement
I had a problem with my cordless drill where the battery died on me. I got in touch with customer service and was actually impressed with how quickly they got back to me. They sent me a new battery right away, and I got it in less than a week. I'm super satisfied with the customer service I got from this company.
New emerald colored drill bundle
I've been using drills like this for over 2 years now, so I figured it was time for an upgrade. I decided to go for the new emerald colored drill bundle. The ordering process was super easy and smooth, especially with the awesome deal they had going on. The delivery was quick and efficient, which was a huge relief during the holiday season. I was a bit worried about porch pirates, but the customer service team helped calm my nerves and kept me updated throughout the delivery. They really went the extra mile to make sure everything went smoothly. Overall, I'm really happy with my experience and the product I got.
Nail drill and nail dust collector
I recently got a nail drill from this company and it was amazing. The quality was top-notch and it made doing my own nails much easier. I also got a nail dust collector from them and it's fantastic. It not only works great but it looks stylish and sleek too. The best part of my experience with this company was their amazing customer service. When I ordered the white nail dust collector, they quickly told me it was out of stock. They gave me the choice to wait for the white one or get the pink one right away for a bit more money. I went with the pink one and I'm happy I did. The customer service team was super nice, fast to reply, and very helpful. I'll definitely keep buying from this company for their great products and awesome customer service.
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