MelodySusie - Reviews and experiences

the attachment had to sit at one particular angle to make contact, otherwise it cut out. That brought my doubts about durability back. I filmed the problem and contacted the seller, who looked at the video, then asked for an order number. I gave the wrong Amazon order and after that — silence. I reached out three more times, messaged on Instagram, waited over a week and heard nothing. The item is out of warranty but I expected at least some troubleshooting tips or where to buy parts. Feeling ignored is the worst part; I don't want a replacement, just basic help. This whole experience left me disappointed.

Pulled the MB420G out on a rainy Tuesday and used it twice that morning — that says something. It’s slim, dark and surprisingly light; great for quick fixes at home like hanging a shelf or tightening a wobbly chair. The bit selection was bigger than I thought and they actually work — no stripped screws so far. Shipping hit a snag, I messaged customer service and they sorted it fast, so it arrived within a week. They were polite, explained the one-year warranty. Pretty happy, didn’t expect that.

Right in the middle of unpacking after a move I realised the new mattress I ordered for my chronic lower-back pain hadn’t arrived. I’d been hesitant to order — bad experience with shipping before — but I needed something that actually helped my back, so I took the risk. The tracking said the package was stuck with customs, and for several days I couldn’t reach an actual person. That was frustrating, and I admit I was ready to write them off. I kept imagining sleeping on the floor for weeks.
Customer service eventually contacted me and, after a bit of back-and-forth, figured out what happened and who had the right of way with customs. They sent a replacement and, to my surprise, they also covered the whole order as a gesture for the trouble. I didn’t expect that. It fixed the immediate problem — the mattress arrived in good shape and it actually helps my back — and it changed my impression of the company. Still, getting to that point took time and stress I could have done without, which is why I’m not giving everything top marks. Overall I’d work with them again, but I’d definitely keep a closer eye on tracking and expect to push for answers if something goes sideways. Small flaws, good outcome.

My e-file stopped working right, so I reached out to customer service. They were super helpful and quick to fix my problem. In just 3 days after contacting them about buying a new e-file, they sent a replacement (only charging for shipping). Amazing customer service!

I had a little problem with my order - a package of filters was missing. But I gotta say, the customer service team totally went above and beyond to help me out. They quickly found replacements, gave me tracking info, and sent the missing items in less than a day. Their speedy and proactive way of dealing with the issue really impressed me. I'm super happy with how they handled everything and I'll definitely be buying from them again.

So, I got this nail drill back in June 2023 and it was amazing! But then, it started acting up and cutting out randomly while I was using it. I contacted Customer Service and they were so quick to help! They sent me a new hand piece and made sure I received it in a week. And you know what? It worked perfectly! I also bought some drill bits from them and they are still going strong after a year. Much better than the ones from Amazon, honestly. I use those bits every day! And let me tell you, this drill is so quiet. My coworkers can't believe there's no buzzing sound. It's truly a game-changer!

This was my first time ordering from this company and I gotta say I was super impressed with the customer service I got. My package got snatched by my neighbors, but MelodySusie really stepped up and gave me a new one for free. I bought the nail lamp as a gift for my girlfriend, and the team's amazing generosity has me thinking about buying from them again in the future. All in all, I'm really happy with how everything turned out.

I bought a nail drill for myself not long ago and ended up having a small problem with the drill handle. So, I decided to shoot an email over to customer service for help. To my surprise, they got back to me on the same day! After a few back and forth emails, the support team managed to fix the issue to my liking. Gotta say, their customer service was top-notch. For anyone doing gel nails, a nail drill is a super convenient tool for getting rid of base, structure, nail polish, and topcoat. It's a must-have in your nail kit. And don't worry, if you run into any problems, the support team is there to help you out.

I just picked up this awesome nail drill and UV lamp and let me tell you, they are incredible! The UV lamp speeds up the drying process for my nails and the nail drill makes shaping them a breeze. I did run into a small problem with the converter for the UV lamp, but the customer service team was so kind and helped me get it sorted in no time. They were really helpful and made sure I had everything sorted out. I would totally suggest these products to anyone looking to do their nails at home!

I spent a ton of time checking out nail drills before I finally decided to buy one. After thinking it over, I went with this brand. Gotta tell you, the customer service I got was top-notch. As soon as I got my nail drill, I accidentally dropped and broke the handpiece. I contacted customer service for help, and they were super quick to reply and fix my problem. In just two weeks, they sent me a brand new handpiece. I'm really happy with the service I got and will definitely be coming back as a customer.

The customer service was top-notch! They were really good at keeping in touch and getting back to me fast. The products are pretty good quality, but I did notice that the nail polish was a bit too thick for my taste, and there were a couple of duplicates in my order.

I ordered a bunch of stuff from this place and then I noticed I went a little overboard, so I wanted to return some things. But get this - they told me to keep it all and even sent me something extra as a bonus! They were really nice and wasted no time responding to my inquiries. They really went out of their way to make sure I was satisfied. I highly recommend giving them a try!

The online customer service at this place is absolutely amazing, eh! I had a little mishap with my delivery, but the customer support team was right on it and sent out a replacement package right away. They even followed up to make sure I got it, and I couldn't be happier with the service. My new drill is top-notch, just fantastic!

I recently made an order that needed to be shipped in multiple packages. Unfortunately, one of the packages showed up later than expected. But when I contacted customer service for help, they were really great. They gave me all the info I needed, like a tracking number and an estimated delivery date. And sure enough, the package arrived just 3 days later. The customer service team kept in touch with me throughout the whole process to make sure everything was going well and that I was happy with my order. Their attention to detail and how much they cared about making sure I was satisfied was really impressive.

So, I bought this rechargeable nail drill from this company on Black Friday. But when I got it, the hand piece was messed up - for some reason, the forward and reverse were the wrong way around. I reached out to customer service and showed them a video of the problem. They didn't waste any time and sent me a new one right away. It actually worked properly this time! I was pretty impressed with how fast they fixed the issue. The replacement works like a charm, and I'm happy with how everything turned out. Plus, the replacement arrived super quickly - even faster than some other stuff I ordered on Black Friday. All in all, I'm happy with the service and the product quality from this company.

After using my hand piece for a few months, it unexpectedly burned out on me. I was really frustrated about it, but when I got in touch with customer service, they were super helpful and quick. They wasted no time in sending me a replacement for free, just asked me to pay for the shipping. The whole thing went really smoothly and hassle-free, and I'm really thankful for their amazing customer service.

I had a problem with the drill I was using and I contacted customer service for help. They were really great, getting back to me fast and sending out a new hand piece within a week. They even offered to help more if I needed it.

I recently made my first purchase from this company, and I have to say, I was really impressed with how they treated me as a customer. The ordering process was a bit tough for me, but the team went out of their way to help me. They were super patient and quick to answer all my questions, even sending me detailed screenshots to help me out. To top it off, they offered faster shipping and a free product to make up for the trouble. I am really grateful for all the hard work and care they put into making sure I had a good shopping experience. I'll definitely be coming back to shop with them again in the future.

I bought an LED nail lamp from the store. It worked really well for 3 months, but then one of the sensors stopped working. I sent them an email and they asked for a video. After watching the video, they sent me a new one! And you know what? They offer a 15-month warranty on certain items! Their customer service is really kind and helpful. I highly recommend them for their quality products and service!

I just bought a nail drill charger from this company, but it wasn't working right. I contacted customer service for help, and they were really friendly and quick to respond. They walked me through getting a replacement and made sure I was taken care of right away. I was pleasantly surprised by how great the service was.