Casadei Reviews
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My fave shoes ever!
Oh man, these shoes are seriously the bomb! I’ve been rocking them for ages and they’re my go-to pair. And let me tell ya, the folks at the store are the sweetest and super helpful. They go above and beyond to make sure you’re totally satisfied with your shoe game!
Overpriced and poorly made shoes
This company is a total joke, eh? The shoes I bought cost me a pretty penny and totally fell apart after only a few wears, eh? When I tried to return them, they gave me a hard time, eh? Their customer service team was so rude and unhelpful, they even hung up on me a bunch of times! It wasn't until I mentioned taking legal action that they finally agreed to give me my money back. Don't waste your money on this company, eh?
Delayed order with poor customer service
Eh, my online purchase experience at the store recently was, like, super disappointing. My order took forever to arrive, only to be cancelled without any explanation, eh. I've been trying to get in touch with customer service through email and phone calls, but I still haven't got a proper solution or response. The way things have been handled with no transparency and lack of communication has been really frustrating and not cool, eh.
Pair of shoes too small
What a disappointment! I ordered a pair of shoes in size 41, but when they showed up, they fit more like a size 38. I've got shoes from all sorts of brands and this is the first time I've had such a big problem with sizing. When I emailed customer service about it, they were just terrible and not helpful at all.
Metal Heel Shoes
I just bought a pair of metal heel shoes from Casadei, but the metal heel got bent after only wearing them twice at home. I'm a size 12, so I'm not heavy, and that shouldn't have happened. When I reached out to customer service, they said they'd fix them, but also hinted that I might have to foot the bill for the repair. This whole thing has left me feeling let down and annoyed with the product quality and service.
Flora shoes in size 40.5 and 41
I'm super bummed out about Casadei not having the Flora shoes in my size. I was really excited to snag a pair, but now I'm out of luck. It's annoying when a brand doesn't offer sizes for everyone, especially when they're known for quality. This is a major disappointment.
An order for shoes
I can't believe how incompetent and deceiving this company is. I placed an order online, got charged, and was hoping for some sort of communication about my purchase. But lo and behold, I found out on their website that my order got cancelled with no heads up. When I contacted customer service, they casually confessed they didn't even have the shoes in stock when I ordered them. And then, can you believe it, they had the nerve to tell me to just wait for a refund that may or may not show up 'in the next following days'. The lack of honesty and responsibility here is just unbelievable.
My recent shoe purchase
I recently bought a pair of shoes from this place, and I gotta say I was really disappointed with the whole experience. The customer service wasn't great at all. The staff didn't really listen to my concerns and just brushed off my complaints. The shoes I got had some obvious defects, but the company didn't even admit to them. Plus, the price I paid didn't match the lousy quality of the product, so I feel like I wasted my money. All in all, I really regret shopping here and wouldn't suggest it to anyone else.
Late order delivery and refund issue
I'm really disappointed with this company. I bought something at the end of January and it's been over a month now, but I still haven't got my order or a refund. The online folks messed up and won't own up to it. They've given me all kinds of excuses, like the products not being in stock, but when I checked, they were still there. I've tried reaching out to customer service several times, but nothing's been resolved. I've had to take this to the European Commission and I'm thinking about taking legal action. This has cost me over 300 euros and caused a lot of stress.
Gift boots for a friend
I recently bought a pair of boots as a gift for my friend but had to change plans and needed them shipped directly to her instead of me. I contacted customer service quickly, but they couldn't change the shipping address. They said they'd tell the courier, but didn't. The boots ended up at my place instead of my friend's. When I asked for an extension to the return period because of this mess-up, they said no. I felt like the support folks didn't get my situation at all. I just wanted to exchange the boots for the right size after talking to my friend, but they wouldn't let me.
Comfortable but faulty shoes
My experience with the shoes I bought was pretty good at first because they were comfy. But after wearing them only twice, they completely fell apart, so I can't wear them anymore. I tried reaching out to customer service several times to get replacement parts, but I haven't heard back at all. I'm really let down and now I'm stuck with these expensive broken shoes.
Shoes
Hey there, so I bought these shoes from the store and ended up having to return one. But then things got all messed up. Even though I had paid for everything already, the customer service peeps canceled the bill for the one item, which messed up my Klarna account. I contacted them a bunch of times to fix it, but no one seemed to want to help out and get it sorted. I was pretty let down by the lack of support and how inefficient the customer service team was.
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