William Nienow

Customer service is pretty much non-existent. I got a pair of sandals worth over $700 and the color on the heel was already chipped off when they arrived, without me even wearing them. I asked for a return, which was a pain, and Casadei doesn't do replacements, so now the sandals I wanted are out of stock. I'm stuck without any sandals now. And to top it off, it was a Christmas gift! Can you believe that? How does a luxury brand like that not take care of their customers? Not even the Chinese would do that! Just so you know, they never even bothered to call me, or else I would have answered.