All reviews of gerardo
Review about: Dufresne
Bedroom set purchase
I recently bought a bedroom set from this furniture store and unfortunately, the experience has been terrible. I placed my order in August with a delivery scheduled for September 7th, but I never heard anything about a delay. On September 26th, I decided to cancel my order, even with the 10% loss, because I was frustrated by the lack of communication. They promised a quick delivery and a $100 reduction in delivery fees, but only half of the set arrived on November 11th. I'm still waiting for the dresser and haven't received any updates on the status. When I called to express my concerns about the delays, they were not apologetic and only offered a $100 refund for the inconvenience. For a $6000 purchase, this level of customer service is unacceptable and makes me feel like I've been scammed.