SKYLUM - Overall Rating based on 24 reviews
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Photo editing software
I just bought some photo editing software to make my pictures look better. But, after using it for a bit, the program kept crashing all the time. I was so annoyed, so I decided to contact customer support for help. I used their online chat and I was surprised at how fast they got back to me. I told them about my laptop, and they sent me some steps to fix the problem right away. The next day, I followed their instructions and thankfully, the software was working perfectly again. Now I can't wait to check out the new updates and keep using the software to make my photos look even better.
Bought a photo editing app
Hey there, so I downloaded this photo editing app and had a little hiccup with it. I reached out to the support team and they responded really quickly, like within an hour quick! If I had checked my email earlier, it would have been even faster! They sorted out my problem and I was able to start editing my photos again in no time. The customer service was amazing, definitely deserves five stars!
Subscription Inquiries
I signed up for the service not too long ago and had some trouble getting my hands on my invoices and receipts. I decided to reach out for help on the website and to my surprise, a real person got back to me with a quick and helpful response in just one hour. It was really nice to get a proper response instead of the usual automated messages that aren't much help. I'm grateful for the personalized and efficient customer service I received.
X Membership benefits
I called customer service for help finding my X Membership benefits, and after clicking around with no luck, Volodymyr pointed me to the Extras button which was really helpful. I'm happy with the quick and efficient support from the team. I've always had a good experience with the program and customer service here, so I don't get why some people complain. Even with things being tough in Ukraine, I think the team is doing a great job.
Photo editing software
So, I was trying to get this cool feature to work on my computer but it just wouldn't show up in my menu, eh? I chatted with this super helpful person who tried to help me fix it, but nothing was working. Then he said he would send the problem to someone else, and I got an email with all the instructions to fix it. And guess what? It finally showed up and now I can edit photos like a pro. These service people really know their stuff, I totally recommend them. I've been using computers for forever and this company really helped me out big time, eh!
Quick Response and Easy-to-Use Product
I needed some help on a Sunday and they got back to me really quickly! And you know what? They fixed my issue right away. The product I got from them is amazing and super easy to use.
Luminar Neo verification issue
I had a little problem with a purchase I made from this company, so I contacted their customer service. I was surprised at how fast they got back to me. The guy I talked to, Volodymyr, was super helpful and fixed the problem right away. It was nice to get such good support from a company that cares about its customers. I'm happy with the product and the great customer service I got from them.
Luminar Neo plug-in issue
So, I just upgraded my photo editing software to the newest version and was really pumped to start editing my pictures. But then, I ran into some trouble because I couldn't get the plug-in to work with Photoshop. It was so annoying! I ended up contacting customer service to see if they could help me out.
Troubleshooting Support
The troubleshooting support at this place was amazing, eh? I got help right away, even on weekends. It took some time to fix the issue, but I really appreciated the dedication and assistance. Thanks for sorting everything out in the end.
Recent software purchase
I just bought some software and gotta say, the company's service has been top-notch. Any little problems I ran into were fixed super quickly by their customer support team, who were really efficient and helpful. The software itself is amazing - really powerful and packed with features, but also super user-friendly and easy to use. It's great to see Skylum actually listens to their customers and takes our suggestions seriously. It shows they're always working to make their products better.
Had problem with this app
This past weekend, I had an issue with this app but I received a super quick email with simple instructions on how to fix it. I'm not the best with computers, but the instructions were so easy that even I could follow them. Their customer service was excellent!
Neo software file type issue
I had a little hiccup with the Neo software not wanting to open a certain type of file. So, I decided to get in touch with customer service through the chat feature in the program. Luckily, I was quickly connected with a rep, although they did have to hand me off to the tech team. Still, I was pretty impressed by their speedy response and how efficiently they handled everything. Just under a minute later, I got an email from the tech team and my problem was fixed in no time. The customer service at SKYLUM totally went above and beyond, surpassing all my expectations. It was definitely a top-notch experience!
The app update issue
I was having trouble updating my app for a few days, so I decided to contact customer support for assistance. I left a message at the support center, and in no time, I got a response with the solution. I was really impressed by how fast and helpful they were. They definitely provide top-notch customer service. Thanks a lot.
HDR Merge feature issue
I had a problem with the HDR Merge feature on my photo editing software recently. I was trying to merge three RAW images with different exposures, but the program kept crashing on me. Super frustrating! So, I decided to contact Customer Service for help. Luckily, they got back to me quickly and walked me through some troubleshooting steps. Turns out, all I needed to do was disable the graphic processor on my MacBook Pro in the program settings, and voila! The HDR Merge feature started working like a charm. I was really impressed with the helpful and efficient support team at SKYLUM. Big thanks for the awesome service!
Photo editing software feedback
The photo editing software I bought from this company has been awesome to have in my toolbox. It's been running smoothly for the last six months. But, I hit a bit of a snag with a random email I got from them that had me scratching my head. So, I shot an email over to their support team and was pleasantly surprised when they got back to me within a day. They managed to sort everything out in just 2 days, which was super impressive and one of the best customer service experiences I've had. Big props to them for their top-notch customer service and quick problem-solving skills.
My photo editing purchase
I wasn't too sure about all the photo editing choices at first, but after using it for a while, I gotta say it's pretty amazing! The PS plugin just takes it to another level. The customer service has been great and the extensions are super helpful.
Quick and efficient customer service
Fast and efficient customer service is tough to find these days, eh? But I was totally surprised when I reached out to the company on chat. They got back to me super quick and passed my question onto the technician right away. The tech emailed me right off the bat. The back and forth over email was speedy, and I got the perfect solution in no time. The team really nailed it in understanding and fixing my issue, and I was pretty impressed, eh?
Quick problem resolution
I had a problem with my order so I contacted customer service. They got back to me quickly with a solution for me to try. The solution worked well, they explained it clearly, and it was easy to follow. I really appreciate the fast and helpful help I got from them. Overall, I'm very happy with the support I got.
Power outage issue with Neo launch
I had a power outage recently and couldn't access the catalog when I tried to launch Neo. Luckily, the customer service team was quick to help and gave me exactly what I needed to fix the problem. The service I got was amazing and I really appreciated it. Big thanks for all the help and support during this time. Thanks again, one happy customer.
Enrolling in waiting list issue
I had a problem enrolling in a waiting list and reached out to customer service, eh? In just a few minutes, a rep got in touch and really went the extra mile to help me out, eh? The customer service was top-notch and totally blew me away, eh? They not only fixed the issue, but made sure I was happy with how it was handled, eh? I was super impressed by their professionalism and commitment to excellent service, eh?
Review with most votes
Graphics card compatibility is
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