SKYLUM Reviews
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HDR Merge feature issue
I had a problem with the HDR Merge feature on my photo editing software recently. I was trying to merge three RAW images with different exposures, but the program kept crashing on me. Super frustrating! So, I decided to contact Customer Service for help. Luckily, they got back to me quickly and walked me through some troubleshooting steps. Turns out, all I needed to do was disable the graphic processor on my MacBook Pro in the program settings, and voila! The HDR Merge feature started working like a charm. I was really impressed with the helpful and efficient support team at SKYLUM. Big thanks for the awesome service!
Neo software file type issue
I had a little hiccup with the Neo software not wanting to open a certain type of file. So, I decided to get in touch with customer service through the chat feature in the program. Luckily, I was quickly connected with a rep, although they did have to hand me off to the tech team. Still, I was pretty impressed by their speedy response and how efficiently they handled everything. Just under a minute later, I got an email from the tech team and my problem was fixed in no time. The customer service at SKYLUM totally went above and beyond, surpassing all my expectations. It was definitely a top-notch experience!
Photo editing software feedback
The photo editing software I bought from this company has been awesome to have in my toolbox. It's been running smoothly for the last six months. But, I hit a bit of a snag with a random email I got from them that had me scratching my head. So, I shot an email over to their support team and was pleasantly surprised when they got back to me within a day. They managed to sort everything out in just 2 days, which was super impressive and one of the best customer service experiences I've had. Big props to them for their top-notch customer service and quick problem-solving skills.
My photo editing software stopped working
My photo editing software just stopped working out of nowhere while I was working on my masterpiece! I was getting so frustrated and didn't know what to do, so I decided to reach out to customer service for help. They got back to me really quickly and I was able to chat with this really cool person named Vlada. She gave me clear instructions on how to fix the problem, even though I'm not the best with technology. She was so patient and made everything easy to understand. Thanks to Vlada, I can keep living my dream of being a photo editing superstar!
Quick Response and Easy-to-Use Product
I needed some help on a Sunday and they got back to me really quickly! And you know what? They fixed my issue right away. The product I got from them is amazing and super easy to use.
Luminar Neo verification issue
I had a little problem with a purchase I made from this company, so I contacted their customer service. I was surprised at how fast they got back to me. The guy I talked to, Volodymyr, was super helpful and fixed the problem right away. It was nice to get such good support from a company that cares about its customers. I'm happy with the product and the great customer service I got from them.
Photo editing software for iPad.
I got myself some photo editing software for my iPad not too long ago, and I gotta say, I'm super impressed. With this software, I can work on my photos anywhere, which is a game-changer compared to being stuck at my desktop or laptop. It's so handy for what I need. I can picture myself taking photos, editing them, and sharing them effortlessly, all while sipping on an espresso at a cozy café. I'm really thankful for how this software has made my work process so much easier and efficient. Cheers to that!
Graphics card compatibility issue with photo editing software
I had a problem with my graphics card not working properly with my photo editing software, maybe they didn't get along or something. I sent an email asking for help and got a quick response from customer service. They gave me the help I needed to fix the problem. I was really impressed with how helpful they were and thankful that they even gave me an extra month for free as a nice gesture. I'm happy with how everything turned out and would definitely suggest their services to anyone else needing help.
Recent software purchase
I just bought some software and gotta say, the company's service has been top-notch. Any little problems I ran into were fixed super quickly by their customer support team, who were really efficient and helpful. The software itself is amazing - really powerful and packed with features, but also super user-friendly and easy to use. It's great to see Skylum actually listens to their customers and takes our suggestions seriously. It shows they're always working to make their products better.
Quick and efficient customer service
Fast and efficient customer service is tough to find these days, eh? But I was totally surprised when I reached out to the company on chat. They got back to me super quick and passed my question onto the technician right away. The tech emailed me right off the bat. The back and forth over email was speedy, and I got the perfect solution in no time. The team really nailed it in understanding and fixing my issue, and I was pretty impressed, eh?
My photo editing purchase
I wasn't too sure about all the photo editing choices at first, but after using it for a while, I gotta say it's pretty amazing! The PS plugin just takes it to another level. The customer service has been great and the extensions are super helpful.
Power outage issue with Neo launch
I had a power outage recently and couldn't access the catalog when I tried to launch Neo. Luckily, the customer service team was quick to help and gave me exactly what I needed to fix the problem. The service I got was amazing and I really appreciated it. Big thanks for all the help and support during this time. Thanks again, one happy customer.
Software compatibility support
I was having some trouble getting my old products to work on my iMac with a new operating system. The 'Chat' function on the support page really saved the day, connecting me with a super helpful assistant who tried out a bunch of solutions before suggesting a replacement product. The service was quick, friendly, and got the job done, making my whole experience with the company super smooth and enjoyable.
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