Alamo Rent a Car - Overall Rating based on 19 reviews
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Rental Experience
I just rented a car from this company and I was really happy with how everything went. It was easy and there were no problems when I picked up and returned the car. But I think they should have more baby seats available for customers to use.
Car rental experience
I had the most absurd experience at that place. When I went to pick up my car, they asked for all this unnecessary 'Security Information', like info about where I work. And get this, the manager actually called me a few days later to bug me about why I didn't want to give them that info. They said it was important because of the fancy car that costs £40,000. Like, seriously? Give me a break.
My experience at the car rental company
I had a really frustrating time at this car rental place the other day. I had reserved a car in advance, but when I got there, they didn't have any available. The workers blamed it on a busy week, but I thought it was unprofessional and a hassle. I had to ask for a refund, and luckily my bank helped me out right away. Just a heads up to everyone, make sure to be careful and double-check your booking to avoid this kind of mess in the future.
Car rental experience
Oh man, what a nightmare! I rented a car and everything seemed all good, but after I returned it, they kept my deposit without any explanation. I had to bug them for over two months just to find out they claimed damages on the car. I sent them pics showing how the car was all good when I dropped it off early morning and left the key in the safe box. The so-called damages they said they found, like a 'ripped tire' and a 'dent', weren't even in the pics I sent. They said the car was in my care until their worker did the off hire process and inspection, but I couldn't stick around as I had to drop off the car early to catch my flight. And get this - they even emailed me saying the car was in 'good' condition when I returned it. What a joke! Total crooks, stay away from this place no matter what!
Customer experience summarized
I had a really bad time with this car rental company. I tried to pick up my car at 11pm, but my flight got delayed, so I showed up 5 minutes late. There was no one around to help us, no phone number to call, and the company didn't even try to contact us. We were stuck in the rental lobby feeling totally alone and annoyed. I suggest steering clear of this company, it's not worth the trouble.
Rental car deposit refund delay
My experience renting a car from this company was decent, but I'm pretty bummed that I still haven't got my 900 euros deposit back. I've tried emailing them many times, but no luck.
Rental experience in Buenos Aires, Argentina
My time with the company in Buenos Aires was a total letdown. Almost four months after giving back the rental car, I kept getting hit with fines on the regular. The latest one was just ridiculous - saying we drove in a bus lane when the picture they sent proved the opposite.
Rental experience
I just rented a car from Alamo and it was a really good experience. Everything went smoothly, the prices were fair, and I liked that there were no extra charges for my partner to drive too. It made our trip a lot easier. We've tried other rental companies before, but Alamo is definitely the best in terms of price and convenience. I'd definitely suggest them to anyone in need of a solid car rental service.
Rental car booking experience in Valencia
My experience with the rental car company was not great at all. When I got there, they gave me a dirty car with no gas and tried to convince me to pay double for a different vehicle than the one I had booked. It was super frustrating and wasted a lot of my time during my trip. I definitely recommend avoiding this company, especially in Valencia. The guy who helped me out, Alexandro, was not professional at all and was very dishonest, which really soured my whole experience.
Car rental experience
I had a really bad time at this car rental spot. They charged me a crazy amount, $1,500, for what they said was just a "little scratch" on the car. I wanted to see some proof or reason for the high fee, but they couldn't give me any. It seemed like a scam, and I definitely won't be renting from them again.
Jeep Wrangler rental at Kauai airport
I recently rented a Jeep Wrangler from the airport location in Kauai for 10 days. I booked ahead of time and was able to take advantage of a lower rate when the price dropped. I chose the "Skip the Counter" option and easily selected a new vehicle. Check-in at the security gate was smooth with a bar code and my driver's license. I had no problems with the vehicle and the check-out and check-in process was quick. I've been renting from them for 4 years on both Maui and Kauai, and it's always a fast and simple experience.
Rental car booking
I rented a car online and was excited for a stress-free time. But, when I got to the airport to grab the car, I found out there was a problem with it and I couldn't take it out. On top of that, $400 was taken from my card as a security deposit. I've been trying to get it back for almost 4 months now, but no luck yet.
Easy pick up and drop off at the airport
I was helped by a really nice lady who upgraded us to a larger car right away. I would definitely go back to them for our next trip.
Great car rental experience
Don't bother renting from them, seriously. The customer service is the worst, prices are too high, and deliveries take forever. I won't ever use them again.
Quick and easy rental
The rental process went really well, eh. I got picked up and dropped off at the airport with no problems at all. The staff were super nice and helpful the whole time. I would for sure recommend this service to other people, eh.
Rental cars in Orlando
So I rented a car, right? When I went to get it, everything was good. They mentioned this option for tolls where they bill you later, which I thought was pretty convenient. But then I got my toll bill and it was only $16, but they hit me with a $15 charge just for using the service! I don't think that's right at all, and I couldn't even find an email to voice my frustration. Not impressed one bit!
Car rental in Florida
I just rented a car when I was in Florida, and let me tell you, I had a really great experience with the company. The location where I got the car was super convenient, and the staff there knew their stuff and worked quickly. One thing that really impressed me was how they only charged for toll roads on the days the car actually went through, unlike some other companies that charge every day even if you only use it once or twice. That saved me some cash and I was really grateful for that. The car itself was nice and clean, and in good shape, which made my driving super smooth and stress-free. Overall, I'd totally recommend this car rental company to anyone heading to Florida.
Unreasonably expensive license plate
The license plate on our rental car fell off while we were driving, and now they want to charge us an outrageous $600 for it. They said it's $100 for a new plate and another $500 because they say the car couldn't be used for a whole week. But I heard it only takes 2 days to get a new plate according to the police. It just feels like a way for them to make extra cash, especially since I've noticed lots of rental cars around here with the same issue.
Overpriced rental
I just rented a car from this place, eh. The car was all good, but I was kinda let down by all the extra fees that ended up bumping up the price way more than I had expected, eh. The estimate they gave me was way off from the final bill, eh. I ended up shelling out almost 50% more than I had planned for, which really sucked, eh. It felt like a total rip-off, to be honest, eh. Dropping off the car was easy and the staff member was nice, but it didn't make up for the ridiculously high final cost, eh.
Review with most votes
Overpriced rental
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