Outdoorsy - Overall Rating based on 24 reviews
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RV rental
Oh man, let me tell you about our Outdoorsy experience - it was a total nightmare. We thought we were getting the perfect RV for a dream vacation, but it was a disaster from the get-go. The RV was so dirty, the hot water didn't work, and there was no AC in sight to beat the summer heat. We tried talking to the owner about it, but they refused to fix anything. Outdoorsy didn't help us either, so we were stuck with a terrible rental and no way to get our money back. If you're thinking about using Outdoorsy, be prepared for it to be a gamble. Personally, I think it's too risky. You might want to check out RVshare instead, where owners are accountable for their vehicles' condition. Trust me, it's a safer choice.
Hosting account setup
We had a few hiccups when setting up our hosting account at first, like taking a bit longer to fix things and needing to check in often to push things along. But, all in all, the page is doing what it should. The people we've rented to through the site have been great renters, which has made it a good experience for us.
Outdoorsy Experience
I had a really good time using Outdoorsy. The concierge was super helpful, and getting paid was a breeze. I like that owners get most of the booking money, it encourages them to give good service. But I had some trouble with the owner app - it kept timing out even though my internet was fine.
Rented unit with damage deposit issue
Our experience with Outdoorsy was a letdown. The RV we rented had a broken electronic panel that resulted in no heat on the first night. Even though the owner admitted to the problem in a text, it never got fixed during our whole trip. Communication with the owner was lacking, with only short and sporadic replies. When we returned the RV without any damages, we were surprised to find out that our damage deposit was being kept because of supposed damages to the panel and screen. We showed proof of the owner admitting to the panel problem, but Outdoorsy didn't address our concerns quickly. The lack of a solution within a reasonable time made us frustrated and unsatisfied with the whole experience. I really recommend being careful when using Outdoorsy, based on our bad experience with them.
Great renters
The folks who rented from us were really great, they took such good care of our rig. They were super detail-oriented, from filling out all the paperwork to keeping us in the loop the whole time. Outdoorsy was a huge help through it all, making everything go smoothly. We really appreciate their hard work and professionalism. Thanks for a job well done!
Renting van, feeling safe
I rented a van from this awesome place called Outdoorsy and it was amazing! Renting it was so simple and I felt really secure knowing that I was covered in case anything went wrong. The only thing is that the app and platform for hosting could use some improvement, but I heard they are working on it.
My rental fee increase
I can't believe how much you're charging us users! I had to increase my rental price, and it's led to a decrease in bookings. Could we adjust things so the renter takes on more of the financial responsibility, allowing hosts to offer lower rates?
Big Cookie rental experience
First time renting with them and I gotta say, I was really impressed by how smooth and thorough the whole rental process was, from start to finish. The payment was spot on with no surprises, which is always a good thing. I will definitely be using them again for my rentals. Thanks a lot!
RV rental experience
My experience renting an RV through this platform was really good overall. Finding and booking an RV was so easy using the app and website, they make it so simple. I loved being able to earn some extra cash by renting out my RV when I wasn't using it. The platform's support was amazing - they always got back to me quickly and helped with any questions or problems I had. One time a renter needed the RV for an extra day, and Outdoorsy handled everything, no stress for me. Renting through Outdoorsy was way better than doing it on my own.
Efficient rental process
Outdoorsy's rental process is pretty good and easy to use. It's simple to connect with folks looking to rent and the app makes it a piece of cake to manage rentals. But, there are a few features missing on the app that can be annoying. It would be nice if they were upfront about which features aren't available. Even with that, I still like using Outdoorsy for renting stuff.
First year with the company
My time with the company has been amazing. The whole process was super easy and the customer service was so helpful, I was really impressed. The app is great, really easy to use and has everything you need for renting an RV hassle-free. I definitely suggest this company to anyone wanting to rent an RV.
Seamless Rental Experience
The whole process of renting out my teardrop trailer was super easy and stress-free. I could easily check out the renter and agree to the rental without any issues. Communicating with the renter went smoothly, and both the check-in and check-out procedures went off without a hitch. The app was really easy to use, and the email reminders helped me stay organized. On the day of the rental, I got an email with all the paperwork I needed, which made things really convenient. All I had to do was show up and hand over my teardrop trailer to the renter.
Trailer rental business
I just started renting out my trailer and I gotta say, this platform is awesome for getting started. It was really easy to figure out, everything was laid out nicely, and they gave me all the tools I needed to list my trailer and handle bookings like a pro. I'd definitely suggest it to anyone wanting to make some extra cash by renting out their trailer on the side.
Got some gear for camping
So, y'know, I picked up some camping gear from this store and it was super easy to find what I was looking for on their website. Ordering was a breeze, but thought the prices were a tad steep. The delivery was alright, just a bit delayed. The gear itself was top-notch, so that was a win!
RV rental experience
When I rented an RV through this platform, I was really impressed with how well they communicated and how quickly they responded to me. The choices they gave me were awesome, and overall the whole process went really smoothly and efficiently. One thing I would recommend for both travelers and owners is to think about offering travel insurance for RV rentals that are outside of the owner's area. I know how expensive RV service calls can be, and having the option to buy insurance for some peace of mind would have been so great. I get that they don't offer it right now, but I think it could be a really helpful thing to add in the future. Maybe they could even do something like a membership model like triple A, but for unexpected repairs.
Booking an outdoor adventure
The folks at the place where we book outdoor activities are always there to help us out. They're all fancy and whatnot. We enjoy using their spot to find fun outdoor things to do. Sometimes the tech stuff doesn't work properly, but they fix it fast. We're pleased with how they treat us.
Camping gear purchase
The customer service folks were super helpful and really knew their stuff. They got back to me right away with answers to all my questions and took care of any problems with my order right away. I was impressed with how well they knew their stuff and how quickly they fixed things up for me. All in all, a great experience dealing with them.
RV rental
Sometimes the website takes so long to load and the RV rental status is always incorrect. It feels like they never bother to update it! It's just so frustrating!
Rental agreement process
I found the process for signing the rental agreement a bit of a hassle because I had to make sure the renter signed before they picked up the rig. It would have been better to have that step done ahead of time so we could focus on giving a good orientation to the renter. Also, I think the app was a bit confusing because it assumed I knew what I had to do as the owner. I would have liked clearer instructions on whether I needed to do anything extra outside of the app.
Recent RV rentals
I just rented a 2022 Mallard and a 2024 Greywolf down in Kissimmee/Orlando through this awesome platform. Renting was a breeze, super easy and convenient. Met some really nice customers, lots of them were regulars who loved renting from me. The platform itself is so smooth and efficient, making the whole experience top-notch for renters and owners alike. Big thanks to Outdoorsy for having such a fantastic platform for RV rentals.
Review with most votes
RV rental experience
Outdoorsy is amazing, eh! They really know how to help both people renting and owning RVs smoothly, and they provide tools to make sure everything is safe and secure for everyon... Read onBy: kathryne