ALLSAINTS Reviews
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All Saints jumper
I recently bought something from this brand to give to my son. It was his first piece from them and sadly, it didn't go so well. I washed the jumper like the instructions said, but the color faded and got all blotchy. When my husband tried to return it at the London store where we got it, they said no to replacing or refunding it. I've been emailing back and forth with the brand for two weeks now. They agreed the jumper was messed up in the photos I sent, but we still haven't sorted things out. I think since the item is faulty, they should replace it, as a goodwill gesture at the very least. I've asked for my case to be passed on to someone higher up, in the hopes of a better result.
Remote location order
I bought something from this place and I live way out in the boonies in Spain. I shop here a lot. This time it was my first order of the new year and it seems like they have improved their delivery compared to last year. My order was going to be a day late since they're based in the UK. But the customer service was really good, Ramiz was super nice and refunded my delivery charge without any problems. The products from here are mostly environmentally friendly and look amazing as well.
Ormond Herringbone Coat purchase
Just picked up an Ormond Herringbone Coat from this shop. The delivery was fast and the coat is looking sharp, but the chest pockets are weirdly horizontal, making my wallet and phone prone to falling out. Looks like I'll have to take it to a tailor to fix them up.
My hoodie
I got my hoodie and it was so disappointing, eh! Customer service was totally MIA and the quality of the hoodie was, like, not great at all. I used to enjoy shopping here, but never again, you know?
Return issue
I had a really bad time with their customer service when I tried to return something. I sent back the item on January 8th and asked for my money back, but haven't heard anything since then. I even emailed them on January 30th with proof from the Post Office that I returned the item, requesting my refund of over $200, but still no response or money. It's so annoying not being able to talk to an actual person and only dealing with a robotic service. The terrible communication and customer service have really changed how I see the brand.
Expensive dress not refunded
I recently had the worst experience ever with this clothing company that I've been buying stuff from for years. I sent back two things in one package and only got money back for one. The other thing was this super pricey dress and they didn’t give me a refund at all. I've tried reaching out to customer service through email and social media so many times, but they haven’t answered me once. This whole situation is just terrible and it's totally changed how I feel about this brand that I used to really like.
Ankle boots
Let me give you the heads up about those ankle boots - they're not worth your money. The quality isn't great at all. The sides started coming apart from the soles after just a few times wearing them. I contacted customer service and sent them photos like they asked, but I haven't heard back from them at all, even after sending multiple follow-up emails. It's really annoying to spend your money on something that falls apart so fast with no help or solution from the company. Definitely steer clear of this brand!
Terrible Customer Service
The quality of the clothing is top-notch, but the customer service is just terrible. I've been a loyal customer for years, but my recent attempt to return an item was a disaster. It's been a month and a half since I asked for a refund, and despite sending multiple emails with all the info they need, I have been totally ignored. It's obvious they don't care at all about us, the customers, and I won't be giving them my business again after this mess. There are plenty of other brands with great products and way better customer service out there.
Merino wool sweater
I've been shopping at this store for years and always loved the clothes here. But lately, I've noticed that the quality isn't the same. I bought a merino wool sweater recently and it's been a letdown. I've only worn it twice and it's already falling apart, with threads coming loose and losing its shape. The material feels cheap compared to my older items. Turns out, the new stuff is made in China, while the older, better quality clothes were made in Turkey. Seems like the company is trying to save money by cutting corners on quality. It's really disappointing to see such a drop in product standards.
Sizing issue with order
I recently had an issue with the size of something I ordered online from this store. The package didn't come with a delivery note, so it's been tough trying to return it. I tried asking for help through email, but the responses seemed like auto-replies and didn't really help me with my problem. And to top it off, I was bummed to see that the live chat option they said was there wasn't actually working.
Troublesome refund process
I had the worst customer service experience with this company. I returned an item on December 14th and tracked it to see that they got it on December 18th. But, it was already two weeks into January and I still hadn't received my refund. I reached out to them many times by email, but felt like I was talking to a wall. They just kept saying they never got my return, even though the courier had proof of delivery.
Returning items
Seriously, what's going on with this company, eh? I tried to return some stuff and it's been a total nightmare. No one seems to want to help, they take forever to reply to emails, and it's been weeks since they got my stuff back but still no refund. Are they trying to rip me off or just messing around? I'd steer clear of this company at all costs. Sure, their prices might be high, but their customer service is seriously lacking, eh.
Gift card issue
Eh bud, so I was doing some shopping with a gift card, eh. I got two shirts in different sizes, trying to see which one fits me best. But then, when I returned two of the shirts, instead of getting my money back, they put it back on the gift card. Now, I gotta go back, return the other two shirts, and buy them again right away to use up the gift card cash. I tried reaching out to customer service twice about this, but haven't heard back yet, eh. So now I gotta go into the store to do the return and rebuy, which is kinda a pain, ya know?
Returned item stuck in postal system
Dealing with my return was such a pain. No one answers emails or chats, and there's no phone number to call for help. Really not impressed with the expensive store's service!
Review with most votes
Overdue order GE5415947665NL
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