NITRADO reviews

I almost didn't order — worried it wouldn't fit my morning routine. Support walked me through the problem and sorted it out. Now it's part of my breakfast setup, so yeah, pretty relieved and grateful.

a follow-up email would've been nice. I’d recommend her.

Sat at my kitchen table, phone in hand, I was ready to give up — account wouldn't load and I'd already wasted half my morning. Gabriella logged in, poked around quickly and explained the fix in plain words, step by step. It actually felt easy after. I'm relieved and would ask for her again, for sure.

Found them via a coworker who swore they'd be fast — so I sent the order, skeptical. Delivery showed up on time, surprisingly quick. Support answered super fast, friendly, though sometimes it felt like canned steps first — they fixed it in the end. Glad I recommended them to a friend.

We were right in the middle of a month-long event when things went south — sudden DDoS, lag, the whole mess. Moises jumped in fast, mitigated the attack and had the server back up in minutes. Honestly, I've dealt with worse support elsewhere, so this felt refreshingly professional. The DayZ players were pumped and I was relieved. Quick, competent, and polite — exactly what we needed.

friendly, quick, sorted our connection drop by moving us from UK to Germany in about 20 minutes. That moment when ping finally dropped and everyone cheered, yeah that’s when I knew it worked. If you’re stuck, reach out to support. Wish I’d called sooner — so relieved.

screenshots help). The moment I knew I was actually satisfied came two days later when the bank reversed the charge and the money appeared in my account. Not because the company suddenly sang kumbaya, but because the practical problem — my money — was solved, and I didn’t have to futz with an ongoing dispute. Small victory, surprising in how quickly it landed. The server itself has been fine for casual play, so I’ll keep using it, just with a stricter eye on subscriptions from now on.

Bottom line, not impressed. Tried to get help but couldn't even open a new ticket since the current one is stuck and support felt MIA. The panel hides server names so when I add days I'm guessing which box to boost — one map just says "game server", very helpful. Some reps were blunt; Enrique P. didn't actually fix anything. Wish they'd let us open fresh tickets and label servers properly.

provisioning is quick — your box shows up fast — but that’s where the positives end. Downtime happened more than I expected, random drops with little to no explanation. Customer service took ages, or gave canned replies that didn’t help, so I spent evenings troubleshooting while they... well, did not. They do, however, send renewal emails reliably, weirdly. I was annoyed, and I told a couple friends to avoid unless you don’t mind interruptions. If delivery means uptime and clear support, this one missed the mark.

Mid-match, a mod decided to stop cooperating and I was the one poking around in the control panel. The interface is straightforward enough — not flashy, just functional — so spinning up a server and changing settings is quick and feels solid. It’s easy to forget how much time you save when the basics work without fuss. Pricing is reasonable; I’ve tried cheaper hosts that felt shaky and pricier ones that didn’t add value, so this sits in the sweet spot for me. When things go odd, support answers fast and doesn’t just pass you a link. One rep, Enrique P., actually walked me through diagnosing a plugin conflict that wasn’t a server fault at all. That stuck with me — they’ll give practical advice even when the issue is third-party. Small annoyances pop up now and then, like a brief hiccup or a setting that could be clearer, but overall maintenance is low effort and predictable. I keep coming back because the day-to-day use is reliable and the people help when it matters.

Okay so here's the short version — I run a few community maps/servers for friends and folks who rely on them, and I needed to top up days or sort which ones were actually active. Then the provider changed the display so all those custom names turned into the generic "10 slot server" label. At first I thought it was a glitch, but no — almost everything looked the same, and because so many of our maps are 10-slot, we couldn't tell which server was which. They started to expire one by one because we couldn't add days to the right one, and by the time the provider reverted the names back to the custom ones, it was already too late for several servers.
To make it worse, they put them in an "extension mode" that locks out the expert settings, so you can't even check IPs or clues once it shuts down — the IP changes and it's a mess. I begged support to open individual servers for at least 24 hours so I could sort active ones from dead ones, I really did. Their replies are slow and canned, and often by the time I see the email the server got an extra hour and then went down anyway. Time zones, late notices, whatever — it all added up.
This whole thing was embarrassing; people depend on me to keep maps running and it felt awful having to tell them I couldn't do anything. It honestly pushed my anxiety back up and I had to go back on meds for a bit because of the stress. I'm not asking for free months or anything, I'm paying to keep the maps online — I just wanted a reasonable 24-hour window per server to sort things out.
There's some good in that they eventually brought back the custom names, but the damage was done. Faster, clearer support and a longer grace period would have saved a lot of headaches and, frankly, saved my sleep.

Oh man, my game server was totally messed up for like two days. Couldn't play anything cuz it just kept restarting non-stop. But then this guy Ruben Ramirez from support swooped in and fixed it real quick! He was amazing, had everything sorted in under 20 minutes. Now I can finally get back to playing. Huge thanks to Ruben!

I had a problem with this company where they made the server renewal and charged me even though I had turned off the auto-renewal. I contacted their support team about it, but they only canceled the server and didn't give me a refund. I'm really disappointed with how they handled this, so I'd advise others to be careful when dealing with this company.

I recently got server hosting from this company, and let me tell you, it's been a complete nightmare. I set up the server a year ago, but I couldn't even use it. When I tried to cancel my subscription, I sent in a ticket and was told it was cancelled. But guess what? I'm still getting billed three months later. The support team's communication has been awful, and it's just been a frustrating experience overall. I highly recommend not using this service, it's just a waste of time and money. The website is a mess, not user-friendly at all, and it's a pain to navigate. The instructions for submitting a ticket are outdated and don't match what's actually on the website. I am so disappointed with the service quality I got from this company.

I recently bought a virtual private server and needed some help from customer support. Even though Nitrado has gotten some flak for their service, my experience was actually pretty good. The problem wasn't with the servers, but with the game company or the system I was using to play. When I got in touch with customer support, I was really impressed with how they helped me out. The guy I talked to, Nils Teichert, went out of his way to assist me. He was super friendly, helpful, and patient the whole time. Nils Teichert definitely deserves a shoutout for his awesome customer service skills.

I was having some trouble setting up my server and couldn't access it. The team really helped me out, they were super patient and efficient. They didn't make me feel dumb for not knowing some technical stuff, and they addressed all my concerns quickly. I'm really happy with the service I got.

So, like, I rented a server for my favorite game, and guess what? On the first day, the server goes KA-POW! So, like, I try to check out their site to see what's up, but all I get is this error code 500 - internal server error! Ughhh, so annoying! I can't even write a ticket and I can't use my server! And, like, there's no way to contact them either! Super uncool, man.

As a customer, I gotta say that VPS hosting service is not up to par and way too expensive. It seems like the company cares more about making money than making customers happy, which ends up limiting choices for us. The prices they charge don't match the service quality, so we end up feeling disappointed. It's just not cool that they control the market like that, stopping better hosting options from growing. Honestly, I wouldn't suggest using their services because of their greedy ways and the fact that we don't get our money's worth.

I can't believe how totally incompetent this host is. I thought they were my only choice, so I went ahead and bought a Chivalry 2 server from them. But from the get-go, nothing has been working right. I've tried everything I could think of to fix it myself, but the server still hasn't worked even once. Their customer service is terrible, they haven't offered any real solutions to help me out. Trust me, don't bother spending your money here, it's just not worth the hassle.

This company is amazing! Their servers are affordable and their customer service is top-notch. It's nice to actually talk to a real person and not just a robot. They really go the extra mile to help in any way they can. My experience with this company has been so positive, I will definitely be coming back as a customer.