IPlum Reviews
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Virtual phone service
At first, I was happy with the virtual phone service until I ran into a problem updating my credit card info. They didn't let me know that I needed to update it, so on a Friday night, I got worried that my service might suddenly stop. Luckily, I contacted customer support, and they were helpful in getting everything back on track. But now I'm wondering if not being informed about updates like this could cause issues with HIPAA compliance if important info got lost. Also, I've had frustrating issues with the app not working properly with my Bluetooth headphones. It keeps disconnecting when I try to listen to voicemails.
Business phone app
Hey, so I recently picked up this new app for my business phone, and I was really hyped about it in the beginning. But then something weird started happening - I kept getting kicked out of the app randomly. I wouldn't even know until I actually tried to make a call and then realized I wasn't receiving any calls or texts. I basically have to keep checking if I'm still logged in all the time. It's kind of annoying and I worry I might miss out on important calls. What if my crush tries to call me, right? On the bright side, everything else seems to be working fine, so that's a relief at least.
Business phone number
I needed to have a different phone number for my business, but I didn't want to have to carry around two phones all the time. So, I did some research and a friend suggested I try out the iPlum app. With this app, I could easily get a second number on my phone, so I could keep my personal and work calls separate.
I also found out that texting is a great way to communicate for quick chats and sending pictures and files. The replies are fast, which has really helped me in closing deals more quickly. Overall, I'm happy with the service I've gotten from iPlum.Troubleshooting session
I recently had to book a troubleshooting session with a customer service rep, and I gotta say, the experience was top-notch. The rep called right when they said they would and was super friendly the whole time. They fixed my problems quickly and gave me clear solutions. I was really impressed with how professional and knowledgeable the customer service team was. Usually I email questions and get quick answers, so I hardly ever need to call. But when I do need help on the phone, iPlum always comes through.
Second line for business
iPlum is really great because I can have a second line for my business without having to shell out extra cash. As a small business owner, every penny counts, so being able to save is key. The app is really easy to use and all my info stays private. And the call recording feature is a lifesaver for keeping track of important leads. If you're a small business owner like me, iPlum is a perfect fit!
hipaa compliant fax line
I bought this number to have a fax line that follows the hipaa rules for my private practice. It does the job fine, but I wish Iplum would give me a list of faxes I've sent and received in my account. Not having this feature is a downside for me because I like to have everything in one spot. In general, it's an okay service but it could be better.
Switched to a new 2nd line provider
I was all like, "So long, old second line provider! Hello, iPlum!" Their app is awesome, I can easily keep my work and personal contacts separate, and texting is a breeze. The virtual assistants give super clear instructions too! And best part? No more annoying spam calls! I was kinda worried about switching 'cause I thought I'd have issues with my old number, but everything went smoothly with iPlum. I should've made the switch ages ago!
New Iplum app for practitioners
Our team recently started using the new Iplum app for HIPAA compliant texting and calling, and it has really helped us communicate better with our patients. Before, we had different systems for calling and texting, each causing its own problems. But with Iplum, everything is now in one place, making our work much smoother. Plus, some of our patients are also using the free Iplum app to text us, making it even easier for us to stay in touch with them.
Virtual phone service
This virtual phone service is amazing, eh! I never knew how much time I was wasting trying to figure out who was calling me during my busy workdays. iPlum made it super easy for me to manage my calls and save time, eh. The auto attendant feature is a real lifesaver, helping me direct calls without any hassle. I am so happy with this service and would definitely recommend it to anyone looking to make their communication process more efficient, eh.
Customer service communication
I wanted to mention that I gave a bad review before because I wasn't happy with the help I was getting. But I found an email for Zoom support that I hadn't noticed earlier, so I need to take back what I said. I wish I could delete my old review, but since I can't, I am going to update it now.
Just texts for verification
I like that I can get texts to verify things, but it's annoying that I gotta pay more just to send them. And when I call the US, sometimes they can't even hear me, like seriously? On top of that, they charge you $19.99 just to hang up!
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Customer service communication
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