IPlum21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Number retrieval service
I had to get back some numbers that my colleagues lost recently. I was a bit bummed that I could only reach out to iPlum through email instead of chatting on the phone, but I have to give it to them - their support team was super quick and knew their stuff. Emailing with great support beats calling and getting not-so-great help. Although I didn't end up getting the numbers back, iPlum was fast and even gave me a refund for the small fees I had paid. Really impressed with iPlum's top-quality support!
iPlum service
I've been using iPlum for a bit now, but lately it's been giving me some trouble. The app keeps crashing, and I have to keep reopening it several times. Plus, the text messages are delayed, which is frustrating. My clients are even saying they're having trouble reaching me on calls. I'm starting to think I should switch to a different service soon. And on top of all that, they're raising their prices while providing worse service.
phone service
The customer service here is just awful. I never get notified and end up missing important calls and texts. The interface is so hard to use. I'm definitely switching to a different provider by the end of the year.
Used app for business phone.
I tried using the app for my business phone, but I didn't like it at all. It was super clunky! I couldn't even scroll through a message I was typing without deleting it by accident. Like, seriously, what's up with that? And it's so frustrating that I couldn't text on the web. Also, when I wanted to switch my number from the app, they wanted $19.99. That's just not cool!
Privacy Concerns
I came across a big privacy problem with the messaging feature. Personal info was showing up without being kept safe. When I reached out to customer support for help, I got a rude response saying they're not HIPAA experts. It's really important to fix this privacy breach and make sure customer info is secure.
Second line for business
iPlum is really great because I can have a second line for my business without having to shell out extra cash. As a small business owner, every penny counts, so being able to save is key. The app is really easy to use and all my info stays private. And the call recording feature is a lifesaver for keeping track of important leads. If you're a small business owner like me, iPlum is a perfect fit!
Troubleshooting session
I recently had to book a troubleshooting session with a customer service rep, and I gotta say, the experience was top-notch. The rep called right when they said they would and was super friendly the whole time. They fixed my problems quickly and gave me clear solutions. I was really impressed with how professional and knowledgeable the customer service team was. Usually I email questions and get quick answers, so I hardly ever need to call. But when I do need help on the phone, iPlum always comes through.
Business phone number
I needed to have a different phone number for my business, but I didn't want to have to carry around two phones all the time. So, I did some research and a friend suggested I try out the iPlum app. With this app, I could easily get a second number on my phone, so I could keep my personal and work calls separate.
I also found out that texting is a great way to communicate for quick chats and sending pictures and files. The replies are fast, which has really helped me in closing deals more quickly. Overall, I'm happy with the service I've gotten from iPlum.hipaa compliant fax line
I bought this number to have a fax line that follows the hipaa rules for my private practice. It does the job fine, but I wish Iplum would give me a list of faxes I've sent and received in my account. Not having this feature is a downside for me because I like to have everything in one spot. In general, it's an okay service but it could be better.
Troublesome service set up
I was having some issues getting my service set up, so the calls weren't coming through. I reached out to customer support through email, but the first suggestion they gave me didn't do the trick. When I told them it didn't work, we set up a time for a phone call. The rep called right on schedule and together we were able to fix the problem. Thanks a lot!
Privacy Violation
I paid for HIPAA compliance, but I'm still getting spam calls and pornographic marketing. The service manager suggested that I manually block each number, but that's just not doable for me as a business owner. I think I'll have to look elsewhere for a more reliable service.
VoIP Service Dissatisfaction
I'm really not happy with the VoIP service I bought. I tried contacting the company several times to get some help with using it properly, but I didn't get much help and it left me feeling frustrated. I asked to talk to someone in real-time for support, but I found out that wasn't an option. As a paying customer, it's disappointing to not get the help I needed to make the most of the service. On top of that, I missed important calls from clients because I didn't get any notifications, which just made me more frustrated and unhappy. Even though the service seemed good at first, the lack of real-time customer support for those who need it made it a bad fit for me.
Non-working purchased number, lack of assistance
We recently got a number from your service for our company and were really happy when we got an email saying the number was all set and good to go. But, much to our disappointment, the number ended up not working at all. It caused a big problem for us because we had already paid for ads with this number, only to find out it's not functional. The ads had already been printed and sent out, resulting in a $712.00 loss. Even though we asked for help, we got an unprofessional reply and no real solution. It was really inconvenient that the customer service closes at 6pm, especially since it's almost the weekend.
Business phone app
Hey, so I recently picked up this new app for my business phone, and I was really hyped about it in the beginning. But then something weird started happening - I kept getting kicked out of the app randomly. I wouldn't even know until I actually tried to make a call and then realized I wasn't receiving any calls or texts. I basically have to keep checking if I'm still logged in all the time. It's kind of annoying and I worry I might miss out on important calls. What if my crush tries to call me, right? On the bright side, everything else seems to be working fine, so that's a relief at least.
Switched to a new 2nd line provider
I was all like, "So long, old second line provider! Hello, iPlum!" Their app is awesome, I can easily keep my work and personal contacts separate, and texting is a breeze. The virtual assistants give super clear instructions too! And best part? No more annoying spam calls! I was kinda worried about switching 'cause I thought I'd have issues with my old number, but everything went smoothly with iPlum. I should've made the switch ages ago!
Local number search
I reached out to them for a local number, but they didn't have any numbers in my area. However, the customer service rep did their best to assist me. I'm happy with the help I got and can't wait to use this feature for my business.
Virtual phone service
This virtual phone service is amazing, eh! I never knew how much time I was wasting trying to figure out who was calling me during my busy workdays. iPlum made it super easy for me to manage my calls and save time, eh. The auto attendant feature is a real lifesaver, helping me direct calls without any hassle. I am so happy with this service and would definitely recommend it to anyone looking to make their communication process more efficient, eh.
Virtual phone service
At first, I was happy with the virtual phone service until I ran into a problem updating my credit card info. They didn't let me know that I needed to update it, so on a Friday night, I got worried that my service might suddenly stop. Luckily, I contacted customer support, and they were helpful in getting everything back on track. But now I'm wondering if not being informed about updates like this could cause issues with HIPAA compliance if important info got lost. Also, I've had frustrating issues with the app not working properly with my Bluetooth headphones. It keeps disconnecting when I try to listen to voicemails.
New Iplum app for practitioners
Our team recently started using the new Iplum app for HIPAA compliant texting and calling, and it has really helped us communicate better with our patients. Before, we had different systems for calling and texting, each causing its own problems. But with Iplum, everything is now in one place, making our work much smoother. Plus, some of our patients are also using the free Iplum app to text us, making it even easier for us to stay in touch with them.
Just texts for verification
I like that I can get texts to verify things, but it's annoying that I gotta pay more just to send them. And when I call the US, sometimes they can't even hear me, like seriously? On top of that, they charge you $19.99 just to hang up!
About IPlum
iPlum is a telecommunications company that specializes in providing mobile communication solutions. Their main offerings include virtual mobile phone numbers, secure messaging, and calling services that aim to enhance privacy and ensure secure communication for users. iPlum's solutions are designed to cater to the needs of both individuals and businesses, offering features such as HIPAA-compliant messaging for healthcare professionals, call recording, and international calling options. The company leverages advanced technology to provide high-quality, reliable services that support seamless communication across various platforms. Since its inception, iPlum has aimed to deliver cost-effective and flexible communication solutions, emphasizing user privacy and data security.
Bonus!
📊 How did IPlum shine for you?
Contact Information
Categories IPlum
Telecom | Mobile, Cell & Telephone
Page Statistics
Seite online seit: May 19, 2023
Letzte aktualisierung: November 29, 2024
Review with most votes
Virtual phone service
This virtual phone service is amazing, eh! I never knew how much time I was wasting trying to figure out who was calling me during my busy workdays. iPlum made it super easy for... Read onBy: Rex