RedPocket Reviews

: 24
88% Would buy here again

Most relevant positive review

  2024-05-25
Quick and reliable mobile serv
My experience with the mobile service provider has been really great! The call quality is amazing... Read on
Dwight Johns

Most relevant negative review

  2024-02-29
SIM card troubleshooting assis
So I wanted to share this annoying story about my experience with customer service. I called them... Read on
cecil

Review with most votes

  2024-03-20
Phone plan switch
I just changed my phone plan and had a really good experience with the customer service guy. His ... Read on
M. Watsica

Reviews (24)

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    Transferable cell service

    I had a really good experience switching my cell service to this new provider. Before I made the switch, I called customer service a few times because my old MVNO was charging me way too much for data. The folks at this provider knew their stuff and they were super patient, making the whole process smooth for me. I got in touch with them a bunch of times over a few months, and every time they were quick to help me out and give me the info I needed to make the right choice. Their customer service is seriously great, and I totally recommend them to anyone who wants a reliable and affordable cell service provider.


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    Transfer assistance

    I recently spoke with a Red Pocket customer service guy named Stephen, and let me tell you, he was awesome! Stephen really went out of his way to help me switch my number to Red Pocket, walking me through everything and giving me clear instructions. You could tell he really cared about making sure I was happy, and I was so impressed by how professional and knowledgeable he was. I can't thank Stephen enough for his help, and I would definitely suggest Red Pocket to anyone looking for great customer service.


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    Customer support experience

    I just wanted to give a shoutout to the amazing customer service I received from the person I talked to. Let's call them "Customer Support (CS) Stephen". They were really helpful and quick in helping me fix the problem I was having. Not only did CS Stephen solve my issue right away, but they were also really nice and professional about it, which was a pleasant surprise. It's really great to come across people who are so dedicated to making sure customers are happy.


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    Quick and reliable mobile service

    My experience with the mobile service provider has been really great! The call quality is amazing, so I can always talk clearly and without any issues. The prices are fair and easy to understand, with no sneaky fees. This makes it simple for me to keep track of my expenses. The customer service is excellent, they're always there to help with any problems or questions quickly and in a professional manner. Overall, I'm super happy with the service from this mobile company.


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    Phone activation support

    I had a really good experience with the customer service rep who helped me set up my phone. They were so patient and treated me with respect the whole time. The chat was super friendly and I felt like all my questions were answered properly. It was overall a really positive experience.


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    Easy switch to Red Pocket

    I had to get a new phone and was all stressed out about switching to a different plan. But the Red Pocket customer service was amazing and made it super easy for me. They helped me choose the right plan and even walked me through setting it up with my old account. I got the SIM card quickly and everything went really smoothly. I'm so relieved and happy!


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    Quick and easy purchase

    The service is amazing, they help you with whatever you need and are really quick. Phone and text messaging work well, sometimes the data is a bit slow but that's no big deal. The SIM card functions smoothly, it just takes a few seconds to connect to the network. Remember to keep using your prepaid SIM card or it'll expire. All in all, I'm very satisfied and will continue to use their services for a while.


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    Phone plan switch

    I just changed my phone plan and had a really good experience with the customer service guy. His name was Stephen and he was super patient, friendly, and really helpful with my switch. He fixed my problem quickly and I'm happy I switched to this provider. So far, I've gotten great customer service all year and I'm a very happy customer.


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    Switched to RP from major carrier

    I was really hesitant to switch from my old phone company to RP, but I'm really glad I did! Everything has been fantastic since I made the change. The customer service was amazing and the service around town has been excellent. I haven't gone on any big trips yet, so I can't comment on that, but for now, I'm absolutely loving it.


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    eSIM activation

    Ronald (Employee ID - 1498) was fantastic! He solved my eSIM download problem quickly and efficiently, something none of the other reps could do. I had been waiting on hold for a while listening to music before I finally got through to Ronald. He was so friendly and really knew how to help. Massive shoutout to Ronald for doing such a great job!


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    Recent cancellation experience

    My recent attempt to cancel my account was a real pain in the neck. The company doesn't give you the option to cancel online; you gotta call and talk to someone instead. It took forever, going back and forth between different reps, having to repeat myself over and over. Not having the choice to cancel online, plus the endless phone call, made me think they were purposely trying to make it hard for me to cancel.


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    SIM card purchase

    I had an amazing time with RedPocket all because of the great customer service I got from the rep. They really went out of their way to fix my problem quickly and perfectly. They listened well, didn't rush, and truly cared about solving my issue. All their hard work turned what could've been a bad situation into a good one.


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    Phone network settings help

    RP customer service rep Stephen was so great and professional. He walked me through how to reset my phone network settings, and that fixed my problem with voice calls. I'm really thankful for all the help and info he gave me during our chat.


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    redP service plan

    So, eh, I had to give redP CS a call, and this dude Stephen was like so awesome! He really knew his stuff and was super friendly. He answered all my questions and made me feel like redP was the absolute best option!


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    SIM card troubleshooting assistance

    So I wanted to share this annoying story about my experience with customer service. I called them four times trying to get help with my SIM card, but each time I had to explain everything all over again because they didn't keep track of what they had tried before. Eventually, they sent me a new SIM card, but surprise surprise, it didn't work either. As if that wasn't bad enough, I got an email out of the blue saying my account was cancelled without any real reason. When I asked for an explanation, the response I got was not very helpful, to say the least. So I decided to just cancel my account altogether because of the lack of help and the terrible communication. Can you believe that?


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    Great coverage, 5G+ speed, and affordable roaming packages.

    This provider has amazing coverage and signal quality, plus you get super fast 5G+. Not every prepaid cell phone company can say that! I really like that I can buy roaming packages for when I go to Mexico and Canada. The prices are really good and having extra data options is a big bonus for me, since I'm always on the move.


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    SIM card purchase

    I just bought a SIM card from this company and had some trouble getting calls. I contacted their chat support and got in touch with a guy named Stephen real quick. Stephen was super helpful and fixed my problem fast. Their customer service was top-notch and I'm really impressed with how speedily they handle issues.


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    Quick and efficient service

    I just wanted to say a big thank you to the customer service rep who helped me out today. I totally forgot to renew my phone plan, and they were able to fix it right away and get everything back to normal. The service was amazing, and I really appreciate their help.


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    Awesome value and really nice people

    The deal is amazing, eh! I keep spreading the word to everyone, they're really friendly, eh!


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