RedPocket

RedPocket reviews

24 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
88%
Would buy here again
Ordering
9.4
Service
9.4
Pricing
8.8
Delivery
9.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Quick and reliable mobile service

10.0

"My experience with the mobile service provider has been really great! The call quality is amazing, so I can always talk clearly and without any iss..."

Critical

SIM card troubleshooting assistance

5.5

"So I wanted to share this annoying story about my experience with customer service. I called them four times trying to get help with my SIM card, b..."

Most Voted

An amazing phone plan for calling overseas

10.0

"Man, I had no clue about this company until I came across them and saw their international calling plan. Let me tell you, it's amazing! I can ..."

Reviews (24)

Filter Reviews

Would buy here again:
Period:
Sort:

Quick and reliable mobile service

D

1 reviews

10.0
Overall Rating
Would buy here again
Yes

My experience with the mobile service provider has been really great! The call quality is amazing, so I can always talk clearly and without any issues. The prices are fair and easy to understand, with no sneaky fees. This makes it simple for me to keep track of my expenses. The customer service is excellent, they're always there to help with any problems or questions quickly and in a professional manner. Overall, I'm super happy with the service from this mobile company.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Transfer assistance

G

10 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently spoke with a Red Pocket customer service guy named Stephen, and let me tell you, he was awesome! Stephen really went out of his way to help me switch my number to Red Pocket, walking me through everything and giving me clear instructions. You could tell he really cared about making sure I was happy, and I was so impressed by how professional and knowledgeable he was. I can't thank Stephen enough for his help, and I would definitely suggest Red Pocket to anyone looking for great customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Phone activation support

L

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a really good experience with the customer service rep who helped me set up my phone. They were so patient and treated me with respect the whole time. The chat was super friendly and I felt like all my questions were answered properly. It was overall a really positive experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Easy switch to Red Pocket

S

5 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to get a new phone and was all stressed out about switching to a different plan. But the Red Pocket customer service was amazing and made it super easy for me. They helped me choose the right plan and even walked me through setting it up with my old account. I got the SIM card quickly and everything went really smoothly. I'm so relieved and happy!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Recent cancellation experience

C

8 reviews

6.0
Overall Rating
Would buy here again
No

My recent attempt to cancel my account was a real pain in the neck. The company doesn't give you the option to cancel online; you gotta call and talk to someone instead. It took forever, going back and forth between different reps, having to repeat myself over and over. Not having the choice to cancel online, plus the endless phone call, made me think they were purposely trying to make it hard for me to cancel.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

SIM card purchase

O

21 reviews

10.0
Overall Rating
Would buy here again
Yes

I had an amazing time with RedPocket all because of the great customer service I got from the rep. They really went out of their way to fix my problem quickly and perfectly. They listened well, didn't rush, and truly cared about solving my issue. All their hard work turned what could've been a bad situation into a good one.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Customer support experience

T

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to give a shoutout to the amazing customer service I received from the person I talked to. Let's call them "Customer Support (CS) Stephen". They were really helpful and quick in helping me fix the problem I was having. Not only did CS Stephen solve my issue right away, but they were also really nice and professional about it, which was a pleasant surprise. It's really great to come across people who are so dedicated to making sure customers are happy.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Phone network settings help

C

2 reviews

9.5
Overall Rating
Would buy here again
Yes

RP customer service rep Stephen was so great and professional. He walked me through how to reset my phone network settings, and that fixed my problem with voice calls. I'm really thankful for all the help and info he gave me during our chat.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

redP service plan

J

10 reviews

9.5
Overall Rating
Would buy here again
Yes

So, eh, I had to give redP CS a call, and this dude Stephen was like so awesome! He really knew his stuff and was super friendly. He answered all my questions and made me feel like redP was the absolute best option!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Transferable cell service

B

8 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a really good experience switching my cell service to this new provider. Before I made the switch, I called customer service a few times because my old MVNO was charging me way too much for data. The folks at this provider knew their stuff and they were super patient, making the whole process smooth for me. I got in touch with them a bunch of times over a few months, and every time they were quick to help me out and give me the info I needed to make the right choice. Their customer service is seriously great, and I totally recommend them to anyone who wants a reliable and affordable cell service provider.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Phone plan switch

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just changed my phone plan and had a really good experience with the customer service guy. His name was Stephen and he was super patient, friendly, and really helpful with my switch. He fixed my problem quickly and I'm happy I switched to this provider. So far, I've gotten great customer service all year and I'm a very happy customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

SIM card troubleshooting assistance

C

6 reviews

5.5
Overall Rating
Would buy here again
No

So I wanted to share this annoying story about my experience with customer service. I called them four times trying to get help with my SIM card, but each time I had to explain everything all over again because they didn't keep track of what they had tried before. Eventually, they sent me a new SIM card, but surprise surprise, it didn't work either. As if that wasn't bad enough, I got an email out of the blue saying my account was cancelled without any real reason. When I asked for an explanation, the response I got was not very helpful, to say the least. So I decided to just cancel my account altogether because of the lack of help and the terrible communication. Can you believe that?

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Great coverage, 5G+ speed, and affordable roaming packages.

C

9 reviews

10.0
Overall Rating
Would buy here again
Yes

This provider has amazing coverage and signal quality, plus you get super fast 5G+. Not every prepaid cell phone company can say that! I really like that I can buy roaming packages for when I go to Mexico and Canada. The prices are really good and having extra data options is a big bonus for me, since I'm always on the move.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

SIM card purchase

W

22 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a SIM card from this company and had some trouble getting calls. I contacted their chat support and got in touch with a guy named Stephen real quick. Stephen was super helpful and fixed my problem fast. Their customer service was top-notch and I'm really impressed with how speedily they handle issues.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and efficient service

M

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I just wanted to say a big thank you to the customer service rep who helped me out today. I totally forgot to renew my phone plan, and they were able to fix it right away and get everything back to normal. The service was amazing, and I really appreciate their help.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and easy purchase

D

2 reviews

9.5
Overall Rating
Would buy here again
Yes

The service is amazing, they help you with whatever you need and are really quick. Phone and text messaging work well, sometimes the data is a bit slow but that's no big deal. The SIM card functions smoothly, it just takes a few seconds to connect to the network. Remember to keep using your prepaid SIM card or it'll expire. All in all, I'm very satisfied and will continue to use their services for a while.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Awesome value and really nice people

C

1 reviews

10.0
Overall Rating
Would buy here again
Yes

The deal is amazing, eh! I keep spreading the word to everyone, they're really friendly, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

New phone setup

M

22 reviews

6.0
Overall Rating
Would buy here again
No

Using Red Pocket has been a complete nightmare. Trying to set up a new phone and switching our service has been a disaster that's taken up so much time. The customer service is a joke - waiting on hold for hours only to get disconnected. And the website is always glitchy, making every task feel like a never-ending marathon.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Got good signal in my house

H

21 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh my goodness, I'm so happy that I have good reception in my house now! Before I changed providers, it was terrible with the old company. But now, I can actually use my phone inside without it dropping calls. And I'm so looking forward to how well it'll work in the countryside as well!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Best MVNO service

E

6 reviews

10.0
Overall Rating
Would buy here again
Yes

This place is the best in the business! They offer top-notch service from all the major carriers at prices you just can't beat. The customer service is amazing, they really know their stuff and they're quick to fix any problems. I totally recommend them!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About RedPocket

RedPocket Mobile is a United States-based company that operates as a mobile virtual network operator (MVNO). It offers wireless services by leveraging the networks of major mobile carriers in the U.S., providing affordable and flexible mobile plans without long-term contracts. Established in 2006, RedPocket aims to deliver value-focused wireless solutions to customers, with a wide range of plans catering to diverse needs, including international calling options. The company has positioned itself as a budget-friendly alternative in the competitive telecommunication industry, emphasizing accessibility and convenience for its users.

🌟 How did RedPocket shine for you?

Contact Information

2060-D Avenida De Los Arboles

91362 Thousand Oaks

United States

📧 support@redpocket.com

☎ 1-712-775-8777

🌐 redpocket.com

Page Statistics

Last update: November 29, 2024

Menu