Waterford Reviews
Reviews (14)
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Several items
I just got a bunch of stuff from the store and I'm really happy with how good everything is. Only problem was one of the decanters I got had a chip in it, but they fixed it right away by sending me a new one. The customer service has been awesome, super nice and helpful. All in all, I'm happy with what I got and how they took care of me.
Defective Vase
So, we got this fancy vase as a wedding gift for our Son and Daughter In-Law, but it was a real letdown. After just a few months, a chip popped up, making it look bad and totally useless. When we tried to ask about any warranty, turns out there's none in the US. In Australia, though, they offer a one year replacement deal for customers. Their response saying the vase is just for show, not actual use, really got us frustrated and disappointed. Seems like this brand cares more about looks than quality or durability. We ended up having to shell out more money to get a replacement from a different company that actually stands by their stuff.
Cocktail glasses purchase
The cocktail glasses I bought were so disappointing. When I got them, I saw all these flaws in the glass which is not okay for a good company like that. I reached out to customer service to get a new one but even though they said it would be fast, it's been 5 months and still no solution. They're not keeping me in the loop or taking responsibility and it's really frustrating.
Delayed delivery
I bought something online and paid extra for faster shipping. But, it didn't come when it was supposed to. I tried emailing customer service, but didn't get any response. It's really disappointing and not cool that they didn't bother getting back to me. So, I had to buy another gift and pay to send back the first one. This whole thing has made me annoyed and not happy with their service at all.
Mother-in-law frames purchase
I recently bought 2 frames as a gift for my mother-in-law. The frames were supposed to work for any kind of photo, but turns out they only fit portrait photos. It wasn't mentioned on the website, which was disappointing. And on top of that, the return process is a real hassle - I have to send them all the way back to the US even though I bought them from the Canadian site. The return shipping charges were way too high, and they even deducted the initial shipping costs from my refund - not fair at all. I've tried reaching out to customer service multiple times but still no response or refund. All in all, just a frustrating and disappointing experience.
Whiskey glasses presentation box
I'm pretty let down by the customer service here. I asked about when they'd have more presentation boxes for whiskey glasses, but got no answer after trying several times. I ended up buying the glasses when they were back in stock, but they didn't turn out like I hoped. They don't have that crystal-like ring when you tap them, which is a bad sign for me. After seeing other reviews like mine, I'm starting to doubt if this company is for real. Is this brand really as high-end as we think, or are we getting tricked?
Potentially faulty item
I bought something from this company not long ago and it looks like there's something wrong with it. So, I tried to get in touch with their customer service team by email, Instagram, and Messenger to sort things out, but it took them forever to get back to me. And when they finally did, they couldn't even help me change my shipping address. Like seriously, that's just not cool and pretty darn disappointing. If you're thinking about buying something from this company, I'd suggest checking out other options instead.
Vases and champagne flutes
Customer service is terrible! I ordered some vases and champagne flutes, but they vanished after UPS said they delivered them. I've tried emailing and using their online form multiple times, but no one has gotten back to me. Not even my credit card company could help as they're not picking up the phone. It's so annoying to feel like I've been left high and dry.
Quick estimate for our roof
Yeah, so we had to get our roof looked at and the roofers mentioned Waterford. They were quick to come out and all, but then they wanted to charge us just for inspecting the roof! That's not right. We didn't even have any work done and they think we should still pay? Completely unfair.
My order
I bought something online and it's not the right size. I've been trying to return it for almost 3 weeks but nobody is answering my emails. It's frustrating because I just want my money back and to get something that fits me. Why does it have to be so difficult, eh?
Christmas gift - wine glasses
I got these wine glasses from my daughter for Christmas, but they were the wrong size. I tried reaching out to customer service on their website, but I couldn't get a hold of anyone. It was super frustrating because I just wanted to swap the glasses for the right ones. I wouldn't suggest buying from them since their customer service is so bad, you can't fix any problems that come up.
Online purchase experience
I had a pretty bad time trying to buy something online the other day. I ordered a product, but had a lot of trouble getting in touch with the company after that. The phone number they gave me didn't work, and they didn't respond to my emails. I was left feeling really frustrated because I was out $120 with no solution in sight.
