D. Hyatt

I'm pretty let down by the customer service here. I asked about when they'd have more presentation boxes for whiskey glasses, but got no answer after trying several times. I ended up buying the glasses when they were back in stock, but they didn't turn out like I hoped. They don't have that crystal-like ring when you tap them, which is a bad sign for me. After seeing other reviews like mine, I'm starting to doubt if this company is for real. Is this brand really as high-end as we think, or are we getting tricked?

I recently went through a pretty frustrating situation trying to return something. It took a bunch of tries and phone calls, but I finally got a hold of Ruth who really saved the day. She was super professional and actually seemed like she cared about helping me get things sorted out quickly. Ruth went out of her way to talk to her boss and made sure my problem got fixed. I gotta give props to Ruth for going above and beyond with her customer service skills. The whole situation before I talked to her was a mess with a whole lot of confusion and lack of communication. Fans Edge, you better take note - Ruth is a total rockstar and should have a direct line for customer service questions.