E. Kuhlman

I recently bought some fancy jewelry and I have to say, I was pretty let down by the whole thing. The website was a pain to use and didn't make it easy to find what I was looking for. And don't even get me started on the customer service - it was seriously lacking.

The brand itself just doesn't seem to have that same sparkle it used to. Compared to other luxury jewelry brands like Tiffany & Co., it falls short. It's kind of disappointing to see such a well-known brand not living up to its reputation.

On top of all that, I was surprised by the extra charges for shipping and gift wrapping - it just seemed unnecessary. And the limit of 20 characters for a gift card? Way too restrictive. The whole experience really made me question whether this brand is really committed to making their customers happy.