Victoria's Secret22 reviews
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This company really needs to step up their game when it comes to customer service. As a Canadian customer, I've been nothing but disappointed when dealing with them. The lack of support and customer service for orders from Canada is just terrible. I had to return a defective lingerie set, but can you believe it? Victoria's Secret wouldn't cover the return shipping costs. How's that for customer appreciation, eh? And don't even get me started on the quality control for online orders - clothes arriving dented and see-through? It's like they're trying to get rid of their defective products by selling them to unsuspecting customers like me. Do yourself a favor and choose a company that actually cares about their customers and stands by their products. Victoria's Secret is definitely not that kind of company.
Lingerie purchase
I recently bought some lingerie at the store and I had a pretty bad experience with their customer service. I've been a loyal customer for more than ten years, but when I had some issues with my account, it was a real hassle. First off, it took them three months to send me a new card, which messed up my payments. Then, I got hit with a surprise $2 fee and a late fee out of nowhere, which I thought was not cool at all. And when I tried to sort things out and asked to have the late fee removed, the customer service person was not helpful at all. They didn't seem to care about my situation even though I've been a good customer for so long. Overall, the way they treated me was not great and now I'm thinking about closing my account.
Lingerie and accessories
The cashier I was dealing with was super nice, polite, and really knew their stuff. I had a bunch of stuff to buy, and they made it all look easy and done with class. They paid attention to what I wanted and gave me some great suggestions and help. Overall, my time with this cashier was top-notch, a perfect 10 out of 10.
Lingerie set
Honey, listen to me share my story about that lingerie store. Trying to place an order was a total disaster, my promo codes just vanished - not cool. Aerie is much better when it comes to customer service, waited forever for help at the other place, awful service. Canceled my order and left, not giving them my money. And their subscription service? Total waste. I'd give them 1 star, and that's me being nice.
Bombshell bras
I bought some Bombshell bras recently and I gotta say, they're really good quality. But I gotta point out that the push-up effect might not work for everyone, 'cause it might be a bit much for some people. All in all though, the bras are well-made and comfy to wear.
sports bra
I'm really bummed about the recent changes in the store's merchandise, especially since they stopped selling the sports bra that me and my friends have been loving for years. The new bras don't seem as good quality and are made from cheap materials like polyester. It's disappointing to see such a decline from a brand we used to love. Plus, the use of super unrealistic models in their ads is sending the wrong message about body image to customers.
Undergarments
I bought some undies from this shop not long ago, and the customer service was a real letdown. My order got messed up, it was sent with a specific courier, but I never got my stuff. Trying to get help from their customer service was brutal, I couldn't get any answers about my order.
Lingerie set
I was a regular customer of this company, but I've been really let down by their customer service lately. I bought a lingerie set online during a sale, but when I got my order, I realized an item was missing. When I contacted their customer service, I found out they outsourced it and had a tough time understanding the agent. It was frustrating to explain my issue, and even when I did, the agent didn't seem to know what to do. On top of that, my gift card keeps coming up as invalid when I try to use it, making things even more annoying. I used to enjoy shopping with them, but after this experience, I'll be shopping somewhere else.
New underwear
Eh, so I recently picked up some undies at the store and they've changed. My go-to no-show high-waist thong is no longer available, and that's a bummer. The customer service is kind of lacking too. Back in the day, the staff would assist me in finding the right size, but now they just give me the ol' stare down until I ask for help. Had an issue with an online order and getting my refund was a real hassle. Big thanks to Mia and Aira for coming through, though!
Pink VS outfit
I used to buy a lot of Pink/VS outfits, especially the sweats and pants combos that were about $100 unless they were on sale. I stopped buying them about three years ago because I already had so many. Just recently, I decided to get a new set and let me tell you, I was really disappointed! The material wasn't even listed on the tag, and I don't think it's cotton - it looks more like something you'd find on Shein. The quality just wasn't as good as what I was used to from Pink/VS.
4 bras with weird cheap noise
So, ya know, I used to really enjoy going to this store because it was just so fancy and I loved treating myself. But, the last time I went, I bought 4 bras and they're all really weird and they make this cheap noise that's just so embarrassing, right? Plus, they're super uncomfortable, I can't even wear them. And let me tell you about those body sprays! They discontinued my favorite one and now all they have are these overpowering and terrible smelling ones. Nothing smells luxurious to me anymore! I'm so disappointed, I'll have to find a new place to shop. It's just not the same anymore to me.
Body lotion and spray purchase
I just bought some body lotion and spray from this store. I think they had a pretty good selection and I was happy with how nice the products were. The bras seemed to be on the smaller side, so I'd recommend being careful when buying them. On the plus side, I also got a pair of house shoes that fit me perfectly and are super comfy. Overall, I'm happy with my purchases.
Matching set underwear purchase
I ordered a matching set of underwear online as a Christmas present, but only the bra arrived without any explanation for the missing knickers. I contacted customer service through email multiple times, but even after being promised the knickers would arrive in 5 days, they never showed up. I was so frustrated that I asked for a refund, which they eventually gave me. However, they didn't seem to care about my complaint regarding their lack of communication and failure to deliver the full order. Since I couldn't give the bra as a gift without the matching knickers, I ended up feeling disappointed and annoyed with the whole ordeal. Because of this, I have decided not to buy from them again.
Large order for wife
I ordered a bunch of stuff from this company for my wife, and I was expecting it to come by a certain date. But, it's been weeks and I still haven't received anything. When I called customer service, they said they're trying to fix things, but I don't trust that my order will ever come. I asked for my money back, but they said it's not allowed by their rules. I feel like they're just tricking people and stealing money from them. It seems like a scam. I might have to take them to court to sort this out.
Hidden fees discrepancy
I bought something from this company's website recently and I was pretty upset about the extra fees they didn't tell me about when I was checking out. When my order arrived, I saw that the prices on the items were way lower than what I had paid online. I contacted their customer service and they said that Canadian customers already had taxes and duties included in the online price. But when I looked at my bill, the taxes were shown as an extra charge, which goes against what they told me. It was really annoying how unclear they were about their pricing, and it just didn't sit right with me.
Missing product
I ordered from this company for the first time and got 3 things, but only got 2. When I contacted customer service, it took 5 days for a response and they said they sent everything. I didn't get the missing item or a refund. I feel like I got ripped off and won't order from them again.
Silk lingerie set
The customer service at this store is just terrible. I bought a silk lingerie set not too long ago, and was pretty upset when I realized that some things were missing from my order. I reached out to their customer service right away to let them know what happened, but all they kept saying was that they were 'looking into it.' No matter how many times I tried to sort it out, it felt like no one was really listening to me. Shopping here is a gamble - you might end up wasting your money if something goes wrong.
Comfy lingerie
The lingerie always fits just right. I've always been happy with the quality, but lately it seems like it's not as good as it used to be. It's a bit disappointing because the prices keep going up. It's still nice and comfy, but definitely not as great as before the pandemic. I wish there was an app and better customer service for any issues that come up.
Black lace babydoll set
I bought this really cute black lace babydoll set from a lingerie store not too long ago. Sadly, one of the straps was all wonky and stitched wrong, so I couldn't even wear it. But the customer service team there totally came through for me - they were super quick to help and gave me a refund right off the bat. And get this, they even sent me a new item to replace the messed-up one without charging me extra. I was seriously impressed by how well they handled my issue, no stress at all. You don't see amazing customer service like that every day, especially when it comes to shopping for lingerie.
Lace lingerie purchase
I've been buying lace lingerie for a while now, and I've noticed that the quality has really gone down in the past year. The panties I got a couple of months back have already started to bother me - they're scratching and irritating me, making me uncomfortable all day long. It's really disappointing to see such a popular brand let their product quality slip like this. The lace on these panties is tearing so easily after just a few washes, so it's not worth the investment at all. I'm just super frustrated with how much the quality has dropped on these products.
About Victoria's Secret
Victoria's Secret is an American retailer known for its lingerie, sleepwear, and beauty products. Founded in 1977 by Roy and Gaye Raymond in San Francisco, California, the company was established with the aim of creating a comfortable and welcoming lingerie-buying experience. It rapidly grew in popularity and expanded its product range to include cosmetics and fragrances. L Brands, a retail company, acquired Victoria's Secret in 1982 and significantly expanded its presence both in the United States and internationally. Over the years, Victoria's Secret has become synonymous with its flashy fashion shows and elaborate marketing campaigns, featuring high-profile models known as "Angels." Despite facing criticism over its representation of women and declining sales, Victoria's Secret has been working towards rebranding itself to embrace a wider definition of beauty and inclusivity.
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Categories Victoria's Secret
Online shopping | Fashion | Personal care
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Last update: November 2024
Review with most votes
Missing product
I ordered from this company for the first time and got 3 things, but only got 2. When I contacted customer service, it took 5 days for a response and they said they sent everyth... Read onBy: madisyn