O. Robel

I bought this really cute black lace babydoll set from a lingerie store not too long ago. Sadly, one of the straps was all wonky and stitched wrong, so I couldn't even wear it. But the customer service team there totally came through for me - they were super quick to help and gave me a refund right off the bat. And get this, they even sent me a new item to replace the messed-up one without charging me extra. I was seriously impressed by how well they handled my issue, no stress at all. You don't see amazing customer service like that every day, especially when it comes to shopping for lingerie.