PicturesOnGold - Overall Rating based on 27 reviews
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Low quality items, delayed refund
I'm really not impressed with this company at all. I bought some stuff from them, but it was junk, so I sent it back. Now I've been waiting forever for my refund and I still haven't seen a cent. The people I've been emailing with have been no help at all, and it seems like they're dragging their feet on purpose. The stuff they sell isn't even close to the quality they claim it is, and honestly, I don't think they should be in business at all.
Watch Strap Photo Charm for Mother's Day gift
I got my daughter a Watch Strap Photo Charm for Mother's Day, and she really liked it at first. But then it broke after only two hours, and we didn't even notice. My son-in-law found the heart charm in her hand as he was putting the baby in the car seat, which was pretty scary. I wouldn't suggest buying from this company because the items don't seem worth the cost.
Personalized pendant
I recently bought a custom pendant for my boyfriend's birthday. It was supposed to be a special tribute to his late grandmother, with her photo laser engraved on it. But when I got it, I was so disappointed with the quality. It felt cheap and flimsy, and the engraving was messy and hard to see. I couldn't believe I spent $170 on something that looked like a cheap plastic toy. It was a big disappointment, especially since it was supposed to be a meaningful gift. I should have read reviews first, now I have to find a better replacement.
Broken locket, $404.90
I bought a locket on December 12, 2023 for my sister's Christmas gift, but it arrived broken! The pendant was really flimsy and one of the photos was all shattered. I phoned right away to return it and get my money back, but it's just been impossible! I sent it back with tracking info, but I haven't heard anything since! It's been so frustrating trying to get a refund, and no one is replying to my emails or calls. I feel like I've totally been scammed, and it's just unbelievable that this company can get away with such awful service! Such a rip-off!
Keychains and necklace
I'd definitely rate my experience as a zero if I could. I bought some keychains and a necklace, and every single keychain broke within a week. To top it off, the necklace chain also broke after just a few times wearing it. The quality of the items I got was really disappointing, to be honest. I basically see it all as junk.
Customized photo pendant
I had a really frustrating time with the postal service delaying my order, but Dinah from customer service was so amazing at fixing the problem and making sure my special photo pendant got to me on time. I'm super grateful for her help and how dedicated she was to fixing things quickly.
Light engraving quality
I just bought a piece of jewelry from this company and it had some light engraving on it. The engraving wasn't as deep as I thought it would be, but I had a jeweler check it out and they confirmed that it was actually engraved. That might be why the price was lower. I'm glad they were upfront about it and now I get why it cost less.
Two laser keychains
I recently bought two laser keychains, one for my son who just became a dad and one for my husband. Unfortunately, there was a mix-up with the engraving on the back, which left me feeling pretty disappointed. So, I decided to reach out to the company and I was pleasantly surprised by how great their customer service was. The team really listened to my concerns, were super attentive, and worked hard to fix the mistake. They were really understanding, kind, and definitely came through for me. Thanks to their amazing service, I'm now a loyal customer and will definitely be getting a locket from them soon. I really recommend them to anyone looking for top-notch personalized items.
Charm necklace for son's birthday
Dealing with this company was a total nightmare, eh! I ordered a charm necklace for my son's birthday back in November, but when it finally showed up in December, the envelope was totally empty. I called customer service and they were super dismissive, telling me they had nothing to do with the missing gold charm worth $400. They still wanted me to pay for it! When I tried to get a refund through my bank, they denied me. Totally unacceptable, eh!
St. Micheal pendant tarnished quickly
I bought this pendant, eh, and it looked really nice when I first got it, eh. But then it got all gross and tarnished after just two days, eh. I thought it was supposed to be legit gold, but now I'm not even sure, eh. It's way too pricey for such poor quality, and they didn't even want to give me a refund when I asked, eh. Not cool at all!
Daisy Locket Christmas Gift
I just got a daisy locket for my mother-in-law's Christmas gift, but it came damaged and seemed really cheap compared to what I saw on the website. The engraving wasn't done properly, it looked like a cheap laser print. Now I'm trying to return it, but the company wants me to pay for the shipping and a 20% fee for "re-melting" even though it's not real gold. The product's lack of quality and the bad customer service has made me really disappointed. I suggest looking somewhere else for better quality and service.
Laser engraved locket purchase
The product options at this store are really good, but just so you know, they can get a bit pricey with all the extra stuff. I went with making my own locket and getting some pictures engraved on it, so I'm super excited to see how it all looks in the end! It was pretty easy to customize everything, but I did have some trouble picking out the chain type. The system kept booting me out for some reason, and it took me three annoying attempts before I could finally finish placing my order.
Heart lock charm purchase
Oh my goodness, it was so frustrating! I ordered this heart lock charm and when it arrived, it looked nothing like the picture! I was really upset and when I tried to get in touch with them, it was so difficult. Finally, they sent me a replacement but even that arrived broken inside! I had to go through the whole process again and it's been a month now and I still haven't received my refund. It's like they have no respect for their customers at all!
Build Your Own 14K Gold 4 Photo Heart Locket
I recently got this "Build Your Own 14K Gold 4 Photo Heart Locket" from this company, and honestly, I wasn't happy with the quality. On their website, the photos looked like they filled up the whole heart, but when I actually got it, the two middle pics were filled in nicely, while the outer two had some gaps around them, and some spots looked more noticeable. I've been trying to talk to the company about this for over two weeks now, asking for a return label, but they haven't responded to any of my emails. After reading other reviews, it seems like I'm not the only one having issues with this company, so I'd advise others to think twice before buying from them.
Customized jewelry
I just bought some custom jewelry from this website. Had a little hiccup with my order, but when I contacted their customer service for help, they sorted it out quickly and professionally. The jewelry is top-notch and arrived quickly. I'd definitely recommend this website to anyone wanting quality products and great customer service.
Custom locket purchase
After a really terrible customer service experience with a locket I ordered for my mom, I was so mad that I gave this company just one star. But then, after I posted my review, one of the owners actually reached out to me personally to fix things. Erica, the owner, took the time to listen to me, get why the locket was messed up, and fix the situation with some real care and attention. It was nice to talk to someone who actually knew what they were talking about. Thanks for turning things around for me!
Photo pendant in white gold
I was really let down by the white gold photo pendant I bought. It was not good quality at all, like something you'd find in a gumball machine. The picture on it wasn't great and definitely not worth the money. Plus, the pendant was so thin and felt cheap. I asked for a refund right away but they promised it and never actually gave it to me. I recommend not buying from there - go to a trusted jeweler or jewelry store instead to save yourself the hassle.
Customized photo pendant
I recently bought a custom photo pendant and had a bad experience with their customer service chat. I've bought stuff from them before, so I expected better. I tried to ask a question, but the rep, FLORENCE, joined the chat and never replied. I kept trying to talk to her, but she just told me to call and ended the chat. It was frustrating and felt like they didn't care. I've always liked their stuff, so I hope this was just a one-time thing and not how they usually treat customers.
Personalized pendant orders
I got these custom necklaces made from this store and they messed them up three times! I told them exactly what I wanted, they even confirmed it by email, but they still got it wrong. The necklaces had no engraving, the metal was rough, the finishes were all different, and the colors were all off. I spent a lot of money on them and they were nothing like what I asked for. Now they're trying to charge me for melting and tax fees, even though they promised a full refund. When I asked to speak to a manager, they ignored me. It's like they don't care that they sent me messed up necklaces and won't fix it. This company is a total scam and I won't be ordering from them again.
Two lockets ordered on 15/12, received on 18/12
Received on December 18th. The quality of the jewelry was not what I expected, it seemed cheaply made.
Review with most votes
1" solid sterling silver
I just got this really beautiful 1" solid sterling silver locket that has a lovely dog paw design on the front and a laser picture of two dogs inside. It was everything I h... Read onBy: Marcelina