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When my package got taken by someone else, I was so mad. Like, who do they think they are, trying to snatch my awesome stuff?! But I gotta say, Cupshe really came through with their customer service. They really went out of their way to make sure I got my items replaced quickly and without any trouble. I love it when a company looks out for their customers like that. And the stuff I got wasn't just a good deal, but also super fun to pick out. I'll for sure be coming back to shop again thanks to their amazing service.

I was a bit unsure about ordering from this company at first because of some negative reviews I read, but decided to give it a go and bought the Jarrel glasses with a full metal frame. I ended up being pleasantly surprised with my experience. Even though the glasses were on backorder, they made sure to let me know before I placed my order. To my surprise, they shipped out sooner than I expected and I got them in a reasonable time. The glasses themselves are well made and really good quality. The full metal frame makes them feel sturdy, and I've found them comfortable to wear all day without any issues. I would suggest that customers take a look at the company's cancellation and return policies before buying, though.

I was pretty impressed with the VPN performance at first, but once Windows needed an update, things went downhill fast. Trying to get it working properly again turned into a real nightmare. I kept having to uninstall and reinstall it, and every time I did, I lost my internet connection. Setting up a VPN shouldn't be this frustrating, especially for someone like me who isn't a tech whiz.

I just bought a painting online and was told it would ship in 3-5 business days. But after waiting for over two weeks, still no painting. I contacted customer service a few times and got different answers each time about why it hadn't shipped. It was a mess. In the end, I canceled my order because of the lack of communication and professionalism. Pretty bummed about the whole thing.

These pajamas are amazing! They're so comfy and luxurious, I feel like a fancy princess when I wear them to bed. The silk is super smooth against my skin and the fit is just right. Plus, they make me look stylish even when I'm just chilling at home. Definitely worth the splurge!

I got this really nice engraved ring for my boyfriend who is a diesel mechanic. Unfortunately, it ended up breaking in half when his fingers got smashed at work. I sent an email to customer support and they sent me a replacement within two weeks, no charge. I'm really impressed by the lifetime warranty and the great support team.

I got this awesome ski jacket and pants from this store and I gotta say, I felt like a pro on the slopes! The designs and colors were super cool, and the quality was really good. I even picked up a matching beanie to finish off my outfit. The jacket kept me cozy and dry while gliding through the fresh snow, and the pants were so comfortable and flexible for pulling off all my cool moves. And I spotted some other great stuff like warm sweaters and trendy gloves that I definitely want for my next ski adventure.

So, I ordered some vitamins online and they didn't come when they were supposed to. I was really upset, but then I reached out to the company and they were so understanding. They made sure I received my vitamins and I was so relieved! Good customer service is key, and they really went above and beyond for me. Thank you, thank you, THANK YOU!

I bought some organic skincare stuff from this company the other day, and I gotta say, I'm really impressed with how good it is for my skin. It feels so nice and healthy, and I can totally see a difference in how clear and fresh my skin looks. I really like that the company is all about being eco-friendly and open about where their ingredients come from.

I really wish there was an option to leave a negative star review. I've been a loyal customer for years, but not anymore. They claim to be trying their best with the resources they have, but it seems like they have no resources at all because their customer service is basically non-existent. Just look at their BBB cases from the past year. When you call their customer service line, you get disconnected after being put on hold. And when you send them emails, they say they'll respond in 24-72 hours, but it takes them weeks to get back to you. This company has really gone downhill. I'm definitely taking my business elsewhere. There are plenty of other options out there. I'm guessing their lack of resources is because they're losing market share to their competitors. So, unless you want a lot of trouble, don't shop here. They have no care or concern for their customers.

I was totally blown away by the amazing service I got from this team, eh. I lost the email with my ticket, couldn't find my booking info, and couldn't even remember the date I booked for, eh. I shot them an email with what little info I had, and in less than an hour, they got back to me and sent me my confirmation email with the tickets, eh. It totally calmed my nerves, and I am so impressed with how fast and helpful they were, eh. Thanks a bunch!

I bought a watch and when it showed up, it was all scratched up and damaged. It was such a pain to get them to send me a replacement. They even wanted me to pay to ship back the broken one. Ended up having to get my money back through my credit card. So frustrating, definitely the worst shopping experience ever!

The stuff I bought showed up, but honestly, not that great for how much it cost. I wanted to send it back, but guess what? There was no return label in the package like they said there would be. I tried to do it online, but couldn't get the label because of some "technical issues." And when I tried to talk to customer service, they were MIA because of "storms." They told me that if I didn't follow the return instructions exactly (probably meaning I have to pay to send it back), they wouldn’t accept the return. And I have to do it all within 14 days. Wish I had read the reviews before I ordered, major bummer.

I recently bought a custom photo pendant and had a bad experience with their customer service chat. I've bought stuff from them before, so I expected better. I tried to ask a question, but the rep, FLORENCE, joined the chat and never replied. I kept trying to talk to her, but she just told me to call and ended the chat. It was frustrating and felt like they didn't care. I've always liked their stuff, so I hope this was just a one-time thing and not how they usually treat customers.

I bought some bamboo sheets from this store thinking they were top quality. But man, was I let down when they started falling apart after just a month! So, I decided to give their customer service a ring to ask about the lifetime warranty they promised me when I bought them. Can you believe they refused to send me a new set, saying it didn't cover normal wear and tear? I felt totally scammed and let down by their false advertising. We had spent a pretty penny on a bunch of stuff from this place, thinking we were getting top-notch products. Turns out, our old regular sheets lasted longer than these fancy, overpriced bamboo ones. This whole ordeal has really turned me off, and I won't be dropping any more cash on this brand.

So, I had this frustrating situation trying to place an online order the other day. I was just trying to get something shipped to a US address as a Canadian customer, right? But, man, the representatives on the phone and in the chat were not making it easy for me at all. The website wasn't accepting my Canadian billing address for the order to go to a US spot where I usually get my packages. I explained this all to them, but it was like they just weren't getting it. All they kept saying was they don't ship to Canada. I even mentioned that I use a parcel service in Niagara Falls, NY, which lots of Canadians use to get stuff delivered from companies that don't ship to Canada. But, nope, they wouldn't budge on letting me give my credit card info over the phone for the purchase. The lack of flexibility and understanding from the customer service team really left me feeling let down and not too happy with the whole situation.

I bought this awesome organization software from this company not long ago, and I gotta say, I'm super happy with it. The Unclutter app has been a game-changer for me in keeping my desktop nice and tidy, and it's so easy to find whatever files, notes, or clips I need in a snap. The interface is super user-friendly, and the features are top-notch, which makes using it a breeze. I really like how the company cares about organizing and being productive, it's totally helped me stay focused and get stuff done.