TIJN - Overall Rating based on 22 reviews
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Recent eyeglasses purchase
So, I bought a pair of glasses recently and man, what a disaster! A friend suggested this place to me, but my experience was not great at all. It took forever for the order to show up, like nearly a month. And when the glasses finally arrived, the prescription was way off. I couldn't even wear them! When I tried to get a return or exchange, it was such a hassle. They made me go get my prescription checked again before they would do anything. It was a pain finding a place to do it. After proving the prescription was wrong, I asked for another pair. But guess what? The second pair had the same issue! I couldn't catch a break.
Glasses cracked
I bought some glasses and when they arrived in the mail, they were broken. I tried sending an email but only received an automated response telling me not to spam. I also tried chatting with them online, but they weren't helpful at all. What a waste of money!
Glasses that don't fit well
I got these glasses online and oh man, they were terrible! They were super cheap and didn't even fit right. When I tried to send them back, it was such a pain and cost a fortune to ship them all the way back to where they came from. Their website is a mess, I won't be buying from there ever again.
My glasses, uncomfortable, overpriced
My glasses were so uncomfortable, eh? I paid $80 on sale and they weren't worth it, eh. When I tried to return them, they made me pay a $7 restocking fee, plus the original shipping and return shipping costs, eh. Such a pain, and definitely not worth it, eh. The glasses weren't as good quality as I thought they'd be, and I felt like the company's front-page ads were misleading, eh. I wouldn't recommend buying from them, for sure, eh.
Misleading advertising and poor customer service
Your website is misleading and dishonest because it advertised products as high quality European design, but when I ordered them, I discovered that it is actually a Chinese company. This kind of deceptive advertising is not cool and made me lose faith in your brand. On top of that, trying to input my PD information was a nightmare because your website is poorly designed with broken links and instructions that don't make sense. You also took forever to respond to my emails, which just made me more frustrated and disappointed with your customer service. Overall, my experience with your company was awful and I wouldn't suggest it to anyone.
Prescription glasses
I got myself some new glasses and man, do they ever rock! There were tons of styles to choose from and placing the order was a breeze. My new specs arrived right on schedule and they are top-notch - the frames are sturdy and the lenses are crystal clear. They fit like a glove and look awesome too! The folks who assisted me were really friendly and helped me every step of the way. I'm impressed and will for sure be getting more glasses from them and spreading the word to all my buddies!
Affordable and stylish reading glasses
Seriously, what's the deal with customer service, eh? Why is it so hard to actually talk to a human? The chatbot just doesn't do it, and emails never get a response. It feels like you're yelling into nothing. And don't even get me started on Instagram - leave a negative review and you get blocked. They really don't know how to handle feedback well. Their customer service needs major improvement, eh.
Jarrel glasses, full metal frame
I was a bit unsure about ordering from this company at first because of some negative reviews I read, but decided to give it a go and bought the Jarrel glasses with a full metal frame. I ended up being pleasantly surprised with my experience. Even though the glasses were on backorder, they made sure to let me know before I placed my order. To my surprise, they shipped out sooner than I expected and I got them in a reasonable time. The glasses themselves are well made and really good quality. The full metal frame makes them feel sturdy, and I've found them comfortable to wear all day without any issues. I would suggest that customers take a look at the company's cancellation and return policies before buying, though.
Order issue with High Index Lenses
I had such a bad experience with this company. I really should've checked the reviews before I bought anything. My order was stuck on "processing" for like a whole month with no updates at all. When I emailed customer service, they told me they put my order on hold because I asked about high index lenses. So, I contacted them again, and they said they'd start up the order again. But then, another two weeks went by and it was still "processing". I decided to cancel my order, but even though they said they'd give me a refund in 7-9 business days, I had to keep asking. They kept saying the refund would go through in the next batch by the end of the week, but after two months, I still didn't have my glasses or my money back. I had to make a claim with my bank to get a refund. Honestly, this company has awful service and I wouldn't recommend buying from them at all.
Glasses purchase
I wasn't sure about ordering glasses from here because of some bad reviews, but I decided to go for it and order a pair. I was pleasantly surprised when the glasses showed up in only two weeks and they were exactly what I wanted! The prescription was perfect and the frames were really nice. I have no complaints at all and would definitely buy from them again.
Narrow frames
The glasses I bought were nice, but I couldn't use them with my prescription. Even though I sent a picture of my prescription and the company checked it again before confirming my order, the lenses were so off that I got queasy after wearing them for just 5 minutes. Now I have to go see an optometrist to get the lenses checked before trying to get a refund.
Eyeglasses purchase
I'm really disappointed with my new eyeglasses order. It's been 10 days since I placed it, and it's still not ready. The customer service person hasn't been very helpful or kept me in the loop, which is frustrating. It feels like they're not taking this seriously and that they don't care about my order. The service I've received has me questioning how they run their business and treat their customers. If only I had read some reviews before ordering, I wouldn't be feeling so let down right now. I hope they make some big changes to how they operate and win back the trust of their customers.
Glasses, poor quality
This company is honestly the worst. They're promoting these pricey blue light glasses, but what you actually get is just cheap, low-quality frames. It's so wrong that they can just fool people like that. I can't believe Instagram and Facebook let them advertise. And they don't even have a customer service phone number to reach out about missing orders, it's just not right. Being a college student trying to save money, I feel so scammed by them. I really hope someone shuts down their shady business. Such a terrible experience, honestly.
Lightweight, fragile glasses
The glasses I bought from your company were a letdown. The pictures online made them look great, but in reality, they didn't live up to my hopes. The frames were so light and delicate, and they didn't sit straight on my face. Even though the size should have been big, they ended up being small and snug. I was really not happy with the return policy either, it was really tough to send the glasses back. So, I won't be buying anything else from your company and I'll tell my friends and family not to either.
Blue light filtering glasses
I recently bought a pair of blue light blocking glasses from this company, and I gotta say, I'm pretty disappointed with how they turned out. They're supposed to be eco-friendly, but they feel cheap and flimsy. Whenever I touch them, they make this creaky noise that doesn't make me feel too good about how long they'll last. Plus, the website doesn't even let you leave a review, which makes me think they know about the quality issues but don't want to deal with them. The case that came with the glasses is also weak and doesn't do much to protect them. I'll still use them for blocking blue light, but honestly, for the price I paid, I was hoping for better quality.
Glasses purchase
I got some new glasses from this company and they're absolutely perfect. They're exactly what I was looking for and the quality is top-notch. My prescription was right on point too, so I'm really happy with my purchase. The only downside was that it took about 2 months to get them delivered. Turns out it was my fault because I forgot to give them an important measurement for my prescription. I reached out to customer service about the delay and they were super quick to respond and assist me. All in all, it was a great experience and I'll definitely think about buying from them again in the future.
Metal frames
I bought two metal frame glasses from this place back in 2021, and man, was that a bad decision. I wear glasses every day 'cause I'm nearsighted, so I got the frames without prescription lenses to get 'em customized by my regular optician. At first, they looked good, but then, just a few weeks into wearin' 'em every day, they started warpin' and fallin' apart. The polish or varnish (not sure what it's called) wore off real quick, and the bare metal of the frames was touchin' my skin directly, causin' a bad skin allergy that was real uncomfortable and unsightly. I dunno what kind of metal they used, but it ain't friendly to skin or allergies. I had to use medical tape around the glasses' temples to avoid direct skin contact 'til I could get a new pair of safe glasses from my optician. Waste of money and a lesson learned the hard way.
Chic glasses
So, I found this cool eyeglasses brand online that everyone's been talking about. Of course, I had to see what all the fuss was about, so I went ahead and ordered a pair. At first, I was a bit unsure because I had seen some mixed reviews online, but I was really happy with what I got! The glasses were super stylish, well-made, and arrived even quicker than I thought, considering everything going on with COVID. I have to admit, I'm really impressed with how good they look and feel. Definitely recommend checking them out!
Prescription glasses purchase
At first, I was a bit unsure about this company because I saw some bad reviews, but I still decided to order some prescription glasses. I waited for 2 weeks and when my glasses finally came, they were amazing! The lenses were super clear and the anti-glare really worked. I’m really happy I didn’t pay attention to those negative reviews!
Pink Jarrel glasses purchase
I've bought stuff from this place plenty of times over the years, and I gotta say, I'm always happy with what I get. The newest thing I got was the pink Jarrel glasses, and let me tell you, they are gorgeous! The quality is top of the line, and I always get compliments whenever I wear them. Plus, the shipping was fast - only took about a week to get to me. All in all, I totally recommend this place if you're in the market for cool and budget-friendly eyewear.
Review with most votes
Chic glasses
So, I found this cool eyeglasses brand online that everyone's been talking about. Of course, I had to see what all the fuss was about, so I went ahead and ordered a pair. A... Read onBy: Gerhold