KENDRA SCOTT - Overall Rating based on 19 reviews
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Expensive jewelry
So, I bought some fancy jewelry from this company, eh? But let me tell ya, I was not impressed with how things went down. I had to wait forever for customer service to even get back to me about my order, eh? And when they finally did, they told me that my order got sent back to them without even letting me know, eh? On top of that, some of the stuff I wanted was apparently already sold to someone else, even though I bought it fair and square. Like, how is that even okay, eh? It's got me seriously questioning how this company does business, that's for sure.
Earrings turned into a necklace
Despite ordering earrings, I ended up getting a necklace instead. I went to the store for help but they refused because I bought it online. I emailed Customer Service several times but never heard back. I'm fed up with the poor communication, so I'm disputing the charge with my credit card company. I'm really disappointed with this whole situation and won't be shopping with this brand again.
Pendant for granddaughter
I recently bought a pendant for my granddaughter as a Christmas gift. I made sure to order it early on October 22 so it would arrive in time. But on Christmas day, when she opened it, she mentioned that she would prefer the same necklace but in gold instead. When I contacted customer service to ask about a return and exchange, they told me they were only doing returns according to their Christmas policy for purchases made from November 1 to Christmas. Even though I explained my situation, they wouldn't budge on extending the return period by just nine days. I was really let down by their strict policy and poor customer service. It's frustrating to face such inflexibility, especially during the holiday season when giving gifts is so common. I'd caution others against ordering from this company because of their disappointing return policy and lack of understanding for customers' situations.
Jewelry
I'm really disappointed with the service I got from this company. I bought a $80 piece of jewelry, but dealing with their customer service has been a real struggle. The staff doesn't seem to care about helping customers, with no replies and long wait times. It's so frustrating to be on hold for ages and still not get any answers about my missing package. As a customer, I expect better communication and support when things go wrong. This whole experience has left me feeling unhappy and I wouldn't suggest ordering from this company to anyone.
Online order experience
I've been trying to make an online order a few times now, but I keep running into problems. Even though I finished the checkout, I never got any confirmation online or through email. I tried reaching out to customer service through email, live chat, and phone calls, but I haven't heard back from them at all. It's really disappointing to get such lousy service.
Dissatisfaction with return policy and tarnished items
As a customer, I gotta say I'm pretty let down by the new return policy at this store. The 30-day and 1-year return window was a big reason why I chose to shop here, so I'm feeling pretty disappointed about the changes. It's also kind of annoying to have to register items online for online purchases, like, why make it more complicated, you know? And on top of all that, some of the stuff I bought has started tarnishing pretty quickly, which sucks considering how much I spent. I think I'll have to think twice before buying here again and maybe start looking for jewelry somewhere else.
Return delay
I had a not-so-great experience with the customer service at this store, eh. I did a return in early December and I've been trying to get a refund since then, but no luck. I've sent a bunch of emails but haven't heard back from anyone. It's frustrating not knowing what's going on with my return. I was hoping for better customer service from a store that sells stuff at this price, eh.
Bracelet and earrings
I really wish there was an option to leave a negative star review. I've been a loyal customer for years, but not anymore. They claim to be trying their best with the resources they have, but it seems like they have no resources at all because their customer service is basically non-existent. Just look at their BBB cases from the past year. When you call their customer service line, you get disconnected after being put on hold. And when you send them emails, they say they'll respond in 24-72 hours, but it takes them weeks to get back to you. This company has really gone downhill. I'm definitely taking my business elsewhere. There are plenty of other options out there. I'm guessing their lack of resources is because they're losing market share to their competitors. So, unless you want a lot of trouble, don't shop here. They have no care or concern for their customers.
Overcharged for item
Terrible customer service, eh? Can't believe they double-charged me and took forever to refund. Can't trust them with big purchases now. The lack of transparency is just not cool. And now, hearing bad stuff about the jewelry I got, with possible clasp problems. Might have to return the bracelet if they don't fix things up. Really hoping I don't have to deal with more of their mess-ups.
Recent jewelry purchase
I recently bought some jewelry pieces from this website and let me tell you, I am super impressed. The quality of the products went above and beyond what I expected, and each piece is just stunning. Yeah, I know the prices are a bit steep, but honestly, the quality and craftsmanship make it worth it. I totally recommend this website to anyone in search of top-notch jewelry.
necklace purchase for daughter
I can't believe how disappointing my experience was with this company. I ordered a necklace for my daughter for Christmas at the beginning of December, and they didn't even bother to send me an email until December 21st to tell me they had cancelled my order. They said I wouldn't be charged, but surprise, surprise, they still took my money! Now I'm stuck with no necklace, no cash, and hardly any time left before Christmas. It's frustrating and disheartening that they can get away with treating customers like this. I tried reaching out to them, but it was a nightmare. They don't even have a UK phone number, and their chat just sends you to email, which they take forever to answer. I'm so upset and will definitely not be buying from them again. Stay clear of this company, folks!
Gift card purchase
I ordered a gift card online for my daughter who lives abroad. The first one never showed up in her email, and the second one had problems too. Customer service was no help and didn't really care, so there's no solution in sight. I'm really upset about the lack of help and communication.
Bracelets for teenage girls
I bought bracelets for some teenage gals, but none of them fit right. I've been a regular customer for a while, but this time was a letdown. The bracelets didn't fit, and when I tried to call for help, they kept hanging up on me. Also, the earrings and necklace I got looked cheap, even though they weren't cheap. I won't be buying from here again, didn't expect such poor service.
Four pieces ordered on Black Friday
I ordered four things on Black Friday from this company and let me tell you, it's been a total nightmare trying to find out what's going on with my order. I got an email saying it was shipped on November 26th, but since then, I haven't heard anything about where it is. I've called customer service more than ten times, and all I get is hold music and no one answering. I even sent two emails to support and haven't heard back at all. This kind of customer service is not okay, especially for a company that's supposed to be so great.
Recent jewelry purchase
I bought two pieces of jewelry for Christmas presents but only got one in the mail. The tracking said both were sent, but my invoice shows I was only charged for the one I got. I've been trying to reach out to customer service by email and phone, but haven't heard back. It's been frustrating not getting any help or answers. Based on this, I wouldn't suggest buying from this company.
Too excited for a birthday gift 🎁💎
I ordered this really awesome birthday present that was supposed to arrive on time, but when I checked the tracking number, it said it was delivered! But I swear, my camera didn't catch anyone dropping off anything! I searched high and low for my package, but it was nowhere to be found! When I called to sort it out, they said they'd send a new one, but I haven't heard anything since! Can you believe I spent almost 200 bucks on jewelry and still no gift? 🙁
Express shipping order delayed
I ordered something and paid extra for fast shipping, but it's been 11 days and still no sign of my order or a shipping confirmation. I really needed it by this Saturday to give as a gift, but it doesn't seem like that's going to work out. To top it off, the customer service hasn't been getting back to me either.
Jewelry boxes and necklaces
I ordered some jewelry boxes and necklaces online for Christmas, but I made a mistake and left one of the necklaces in the box I returned. When I went back to the store, the saleswoman, Hannah, was incredibly kind and understanding. She replaced the necklace without any fuss, even though it was my fault. Her kindness during the stressful holiday season meant so much to me.
Christmas gifts order
Man, those negative reviews weren't kidding! I ordered Christmas presents more than 3 weeks ago and they charged my card right away. But guess what? I still haven't gotten any of my stuff. I've been trying to get a hold of them through every way possible - calling, chatting, emailing - but it's like no one's listening. No reply, no acknowledgement, zilch. Can you believe a company can operate like this? I even had to go as far as filing a complaint with my credit card company for theft.
Review with most votes
Christmas gifts order
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