C. Bogisich

I recently bought a pendant for my granddaughter as a Christmas gift. I made sure to order it early on October 22 so it would arrive in time. But on Christmas day, when she opened it, she mentioned that she would prefer the same necklace but in gold instead. When I contacted customer service to ask about a return and exchange, they told me they were only doing returns according to their Christmas policy for purchases made from November 1 to Christmas. Even though I explained my situation, they wouldn't budge on extending the return period by just nine days. I was really let down by their strict policy and poor customer service. It's frustrating to face such inflexibility, especially during the holiday season when giving gifts is so common. I'd caution others against ordering from this company because of their disappointing return policy and lack of understanding for customers' situations.

I am totally in love with the stuff I got from here. It's all amazing and I couldn't be happier. I recently got this gorgeous olive shade that I'm super excited to wear to a fancy event, and let me tell you, it's stunning! I made sure to get more of it because I had been wanting it for a while before finally buying it. Now I see it's sold out, but I hope they bring it back soon because it's really a gem in my makeup collection. 💚☺️✨