ATG Tickets - Overall Rating based on 25 reviews
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Lost e-Tickets for Hamilton
Man, I was getting pretty stressed out because I couldn't find my e-Tickets for Hamilton the day before the show. I decided to call customer service, and in no time, Tiffany answered and saved the day by sending me the tickets again. Crisis avoided, daughter thrilled, all thanks to Tiffany.
Panto ticket purchase
I had some trouble booking tickets for the panto online, eh? But when I reached out to the office, Jodie, a super helpful rep, sorted it out for me. Thanks to her, my group of 7 is all set to enjoy another year of panto fun!
Ticket purchase
I phoned the box office many times to get tickets, but the voicemail was full. Finally, I called the main number and Rebecca McKeith helped me out and went above and beyond to get me the tickets I needed. Big thanks to Rebecca!
Changed my tickets with Natasha
I had to switch up my tickets cause I messed up on the website. This lady named Natasha was super helpful and got everything sorted for me. She even hooked me up with a discount, so that was cool. Shoutout to Natasha for being so nice!
Ticket change
I had to change my tickets and Kirsty helped me out really fast and was so nice about it. She made it easy for me and I didn't have to worry at all. I also love that I can change my tickets if I have to because that's amazing. Thanks Kirsty, you're awesome!
Ticket swap
So, I made a bit of a goof and bought tickets for a show next year without checking my calendar first. Turns out, I already had plans for that day. Luckily, James was super awesome and was able to sort things out for me. He worked his magic and got approval for me to swap my show tickets for a voucher instead. I can't thank James enough for going the extra mile to help me out. The service he provided was top-notch, and I'm really thankful for his quick and professional assistance.
Booking
I booked my tickets for a show and it was such a great experience! The person I spoke with was super helpful and friendly. They took their time to explain everything clearly and didn't rush me at all. I'm really looking forward to seeing the show now!
Ticket purchase for Jimmy Carr show at Wimbledon theatre
I bought tickets for the Jimmy Carr show at the Wimbledon theatre not long ago. I had trouble opening the tickets and had to call customer service for help. James Hall helped me out and was really efficient. In just three minutes, he sent me a new set of tickets that I could open easily. I was really impressed by how quickly and professionally James helped me, making my experience a good one. I appreciate his help and would definitely recommend their service.
Duplicate booking assistance
I had a great chat with Gemma Seymour, a customer service rep from this ticketing platform. She helped me out with a problem I had with a double booking. Gemma was really professional and really listened to me, then she quickly gave me a solution that worked. I was really impressed with how much she cared about helping customers. Gemma is definitely a great part of your team. I just wanted to say thanks to Gemma for her amazing service and professionalism.
Exchange of tickets
I bought tickets for a show, but had to change the date. I reached out online and James got in touch to help me snag awesome seats for the new date. Big thanks!
Ticket purchase
I was trying to buy tickets online, but the website was acting up and I ended up purchasing tickets for the wrong week by mistake. I gave customer service a call, and Rachael was the one who assisted me in resolving the issue. She was really friendly and managed to make the situation a lot less stressful for me.
Ticket purchase for me and my elderly mother
Just bought some tickets for a show for me and my elderly mom and I have to say, the customer service from the staff member named Alice was amazing. She really went out of her way to make sure my mom was comfortable by giving us seats that suited her. Alice was so attentive and professional, which made the whole buying process easy and stress-free. I really value her excellent customer service and attention to detail.
Online ticket purchase
I gotta admit, I was kinda unsure about buying my tickets online at first, but I'm really happy I went for it. Everything went super smoothly, and the customer service folks were so helpful. They really went above and beyond to help me access my account, even after a few tries. It's not often you see that level of dedication and patience, so big props to them. I would totally recommend their services to anyone wanting to buy tickets online.
Show tickets booking
I recently bought tickets for a show from this website and it was a good experience. They had a great selection of shows and the prices were fair. The customer service was really good too - when one of the shows I booked got cancelled, they gave me a credit voucher right away when I asked.
E-Tickets purchase for theatre show
I had such a great experience with their service. I bought E-Tickets for a theatre show ahead of time, but they somehow got stuck in my Junk mail. I only noticed it close to the day of the show and started freaking out. But, after I filled out the online form to get the tickets resent, they sorted it all out in just a few hours through email. I was so relieved, and really appreciated their fast and efficient help.
Lost ticket email, no booking details
I was totally blown away by the amazing service I got from this team, eh. I lost the email with my ticket, couldn't find my booking info, and couldn't even remember the date I booked for, eh. I shot them an email with what little info I had, and in less than an hour, they got back to me and sent me my confirmation email with the tickets, eh. It totally calmed my nerves, and I am so impressed with how fast and helpful they were, eh. Thanks a bunch!
Assistance Tickets
I phoned the ticket line to get some info on my tickets because I needed some help at the theatre. Rebecca was so helpful and even entered my card into the system for more tickets. Thank you!
My ticket order
So I went ahead and bought my tickets online, and I had a few questions. Thank goodness Theo was there to help me out! I was kinda worried that I'd have to wait ages for a reply, but he got back to me really fast and solved my problem right away. I'm really pleased with how everything worked out in the end!
Booking tickets
The person I talked to from customer service was really good, but it was such a pain trying to find the right phone number to call. I had to go through two expensive numbers before I finally got the right one, and that took up a lot of my time. The wait to talk to someone was way too long, and when I finally got through, the system was so slow and had glitches. It took me a whole hour just to make my booking because of all these problems. ATG Tickets should really update their website so they show the right contact info right from the beginning and not waste their customers' time.
Lost e-ticket issue resolved quickly
I sorta freaked out the day before the play because I couldn't find my e-ticket. I thought dealing with customer service would be a pain, but it was actually super easy and quick. Lauren was so nice and helpful! Got my new e-ticket in no time. Really thankful for the smooth process.
Review with most votes
Online ticket booking frustrat
Hey there, so I was trying to book tickets online for a show at this theatre, but it was a total disaster. The website kept messing up and wouldn't let me finish my purchas... Read onBy: Lillian O'Conner