Kitbag27 reviews
This rating is based on 27 genuine user reviews submitted directly through AllReviews.
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I can't believe how easy it was to order those football shirts from Kitbag. They always know how to make their customers happy. I've been buying from them for a while now, and I've never been let down. The updates on my order are always accurate, and the delivery is fast and dependable. I'm thrilled with my purchase.
Wrong item received
Hey there, I wanted to let you know about a recent shopping experience I had. I bought something from this store, but ended up getting the wrong item. I reached out to their customer service to fix it, but they told me I had to pay extra to return the wrong item and get my money back. It's been a real headache dealing with this whole situation. Companies really need to make sure they send the right stuff to their customers. And when things go wrong, they should handle it better and think about how it affects the customer. I'm really not happy at all with the way this store has treated me.
Kids England tops
I'm still waiting for my kids' England jerseys after so many delays and terrible communication from the company. They told me I'd get them within a week, but then said they gave them to other customers. Customer service wasn't helpful at all and couldn't tell me when I'd actually get them. My kids are bummed out and I'm annoyed as a parent.
England shirt purchase
The England shirt I bought from your store was pretty good quality, but I was kinda let down by the sleeves. They were way too long and wide, which made it awkward to wear. Also, when I asked about returning or exchanging it, the customer service was not that great. They said I had to pay £6.20 for the return and it was all on me.
Tour de France sunglasses
After reading some mixed reviews, I decided to order the Tour de France sunglasses from Kitbag. I saw the same glasses on the official site, so I went ahead and placed the order. The delivery was quick coming from France, and they kept me in the loop the whole time. All in all, it was a good experience and I would definitely order from them again.
Faulty England top
I got a England top from this company, and man, the quality was terrible. The material was so cheap and thin, plus the size was totally wrong. I tried to send it back by emailing customer service, but I still haven't heard anything back. It's really annoying to deal with a company that doesn't seem to give a darn about their customers.
Delayed delivery
I ordered something on May 1st and was expecting it within a week. It's now the 21st and still no sign of it. When I asked about my order, they said it was delayed. They offered a discount and promised it in 7 days, but it's still not here. I'm not happy with the lack of communication about the delivery. I think one star is fair. I won't be buying from them again.
Rugby jersey purchase
At first, I was really let down by my purchase from Kitbag. I had ordered a rugby pro jersey, but they ended up sending me a replica jersey that was lower in quality. It was not only the wrong jersey that arrived, but I also had to fork out £6.20 for the return postage because of their mistake, which I thought was just not right. I felt kind of deceived and annoyed, especially since I had written a glowing review earlier. But, when I got in touch with their customer service team, I was pleasantly surprised by how quickly they resolved the issue. They refunded the return postage fee and sent the correct jersey right away. I have to hand it to them for handling the situation so efficiently and turning my bad experience around into a good one.
Delayed refund, extra cost for returns
I bought something online and decided to return it for a refund. It's been a week and I still haven't gotten my money back. Not only that, but I had to pay for the return shipping too. I've tried reaching out to customer service several times, and all they keep saying is to wait for 14 days. I'm definitely not going to buy anything from them again.
Kids England tops
I bought two England tops for my kids from this company not long ago. The quality of the tops was really bad, which was a letdown. And when I tried to return them on the website, I was surprised to see that the return fee was way higher than the delivery fee. It seemed like they were just trying to make money off of unhappy customers. When I reached out to customer service, they were not very helpful and didn't seem to care much about my concerns. My overall experience with this company was really disappointing, so I won't be buying anything from them again.
Kids football kits
I was a bit nervous about ordering at first because of all the bad reviews I saw, but I'm happy to say that my experience with the store was actually pretty good. I ordered two kids' football kits on a Saturday night at a really decent price. I went with the 48-hour tracked delivery, which was reasonably priced even though I wasn't in a rush to get my order. It was sent out on Monday around noon and I got it at 11 am on Wednesday. The kits seem to be good quality and I haven't had any issues so far. I think some of the negative reviews might be from people who expect their stuff to arrive super fast. Overall, I'm happy with my purchase and wouldn't hesitate to order from this store again.
Recent timely delivery
Being a repeat customer, I've always had a great experience with this company, eh. My latest order showed up at my door in just 4 days, faster than I thought it would, eh. Tracking the package with the number they gave me was easy, and the delivery date they gave me was bang on, eh. No complaints here - the service is top-notch, and I'm grateful for how smooth and dependable the whole delivery went, eh.
Got a T-shirt with an option for a refund
One person says you can donate or keep the shirt, another says you have to return it for money. So funny, eh?
Sale items order
I recently snagged some great deals on a website and ordered a bunch of stuff. Even though I saw some bad reviews, I figured it was worth a shot since the prices were too good to pass up. Right after I placed my order, I got a confirmation, and two days later, I got the tracking info. Today, my package arrived and everything was in tip-top shape. The items matched their descriptions and were really good quality. I was impressed by how fast and smooth the whole process was. I'll totally suggest shopping at this store and I'll for sure be back for more stuff in the future.
England 1982 kit
Hey there, just wanted to mention that I had a bit of trouble with my order at first, but I was finally able to get my hands on an England 1982 kit for my grandson. Let me tell you, when it showed up just a few days later, the quality was amazing! Thanks for the awesome service, two thumbs up!
Birthday gift purchase
Don't believe all the negative reviews out there, eh? I decided to take a chance with this company, and boy am I glad I did! Despite all the bad feedback, I got my order in just 3 days, even during a busy holiday weekend. The packaging was top-notch and the product totally blew me away. I will for sure be a repeat customer of this company in the future. Remember, don't judge a book by its cover, give them a try, eh!
Tracksuit order
What a complete joke ordering from this place, eh? I ordered a tracksuit back in March and I've had to bug them three times for updates. And you know what? Not a peep back from them, no updates, no nothing. Total rip off, don't waste your time!
Hat, shirt, and return
I ordered a hat and a shirt online, but they both showed up late even though I shelled out extra for next day delivery. The hat was all messed up, with some stains on it and damage. What's worse, the shirt was the wrong size - I asked for a 2XL but they sent me an XL instead! And now I have to spend more money to send them back, costing me an extra 6.20 on top of the 8.95 + 99p I already paid for delivery. That's a whopping total of 88.14 coming out of my wallet! It's been 14 days and I've still got no refund of 72, so I'm looking at being down 16.14 just from this whole debacle!
Got wrong item sent
I ordered some awesome Man City track pants, and they ended up sending me a Real Madrid polo shirt instead! Can you believe that? Now I have to pay to send it back. Not cool at all, eh.
Ordered 6 tops, one infant kit, and a car air freshener
I placed an order back on April 24th for 6 tops, an infant kit, and a car air freshener. I got the air freshener, but the rest of my order is still missing. I've tried contacting through email multiple times with no response, so I don't know when I'll get my stuff. It was supposed to be birthday gifts, one due on the 10th of May and the other on the 24th. Last I heard was on May 6th, saying my order was delayed. I'm disappointed with the lack of updates and communication, especially since I've had good experiences before.
About Kitbag
Kitbag is an online retail company specializing in sports merchandise, particularly focusing on football (soccer) kits, equipment, and related apparel. The company, initially established in the late 1990s, has grown to become a prominent destination for fans seeking official merchandise of their favourite teams from football leagues around the world, including the Premier League, La Liga, Serie A, and others. Over the years, Kitbag has expanded its offerings to include gear from other sports such as rugby, motorsport, and American football, catering to a wide range of sports enthusiasts. The company's services include worldwide shipping, offering fans the opportunity to purchase authentic sports merchandise regardless of their geographic location. Kitbag has also operated the online stores for major football clubs and organizations, further establishing its footprint in the sports e-commerce industry.
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Contact Information
Touchet Hall Road
M24 2FL Middleton
United Kingdom
📧 customer.services@kitbag.com
Categories Kitbag
Online shopping | Sport & Outdoor | Merchandise
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Letzte aktualisierung: November 2024
Review with most votes
Soccer jersey
I bought this soccer jersey and it looked so cheap and old! I wanted to return it, but they asked for $10 for shipping! Such a rip-off, don't you agree? Read onBy: Gay