GoPro Reviews
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GoPro Hero 10 Camera
I just bought the new GoPro camera, the Hero 10, from a store. But, I've been having problems with it freezing after only using it for a few minutes. I contacted the store and showed them a video of the issue, so they agreed to give me a refund. However, when they got in touch with the manufacturer, they said that this was a known problem with these cameras and that I couldn't get a refund. I'm pretty upset about the lack of quality control and the fact that they won't refund me even though there's clear proof that the product is defective.
Boom mount purchase
Even though I read some not-so-great reviews, I actually had a really good time ordering a boom mount straight from the website. It was the only spot that had one up for grabs, so I thought, why not? I went with the regular shipping option and the boom mount showed up right on time. They even kept me in the loop with a bunch of tracking emails from both the company and the courier. Plus, I got a nice little 10% off thanks to a promo code that popped up during checkout. All in all, I'm happy with my purchase and the service I got.
GoPro Hero 9 Black purchase
I've been having a tough time with the customer service at this company, eh. I tried to get help, and it took forever to get a reply. They told me to talk to a Customer Support person by phone or chat to keep going with my issue. But, no matter what I do, I haven't gotten any more help. So, now I'm trying to get a refund through Paypal since the company isn't getting back to me.
GoPro Remote
I usually grab my GoPro goodies from Amazon, but this time I thought I'd go straight to the official store for "The Remote." I found a discount code to use and it got shipped over real quick from the Netherlands. The packaging was nice and tight, and the remote syncs up just right with my trusty old Hero 8 Black. Gotta say, the whole thing turned out to be a pretty nice surprise.
Camera purchase
My recent camera purchase turned out to be a big letdown. I ordered the camera last week and then heard nothing from the company. When I finally contacted customer support, they told me my order was sent to the fulfilment centre, but today I got an email saying it was cancelled because they couldn't deliver to my place. The lack of communication and failure to deliver my order is just not cool. Now, I'm stuck waiting for a refund for the cancelled order. After checking online, it seems others have had similar issues with this company's products and customer service. I wouldn't recommend buying anything from their website - better to look elsewhere for camera gear. I was really looking forward to using that camera, but now it's just a useless paperweight. So frustrating.
Subscription cancellation issue
The customer service at this company is just terrible. I had so many problems trying to reach them on their messed up website, and when I finally did, all I got were these canned, unhelpful responses. It really bothered me how they didn't seem to care about my situation as a loyal customer dealing with subscription issues. They basically just ignored me and gave me useless answers. It was a letdown and I left feeling really frustrated.
GoPro camera and gear
I ordered a GoPro camera and some gear online recently, eh, and let me tell you, it was a complete disaster. I got a confirmation email for my order, but when I tried to track my package, the order number and email didn't match up. Plus, I didn't get any tracking info for the gear that was supposed to arrive today. And then, to top it all off, even though I signed up for a premium subscription at a discount for the year, they charged me again at a higher rate. When I checked my account, there was no record of any purchases. I have proof of the email showing the correct subscription rate, but they're still charging me wrong. I'm beyond frustrated - I dropped almost $700 and have nothing to show for it.
Subscription renewal without consent
I just found out that the company has been sneaking subscription renewal charges onto my credit card without even asking. I've tried multiple times to get my money back, but it's like talking to a brick wall with the customer service reps giving me the same canned responses. It honestly feels like I've been ripped off by this company.
Action camera for holiday
As a customer at GoPro, I recently bought an action camera for my upcoming vacation. I decided to go with express delivery, thinking it would come on time, but then I got an email from the courier saying my package was delayed because a flight was missed. It was a big letdown since I really needed the camera for my trip. I tried reaching out to the company for help, but their customer service wasn't very helpful and lacked support. I was frustrated and felt inconvenienced by the whole thing. Next time, I'll think about getting my stuff from somewhere else like Curry's, where I can just pick it up myself with no delivery hassle.
Subscription renewal nightmare
I recently had such a frustrating time dealing with a subscription renewal from this company. Even though I tried to cancel my membership, they still ended up charging my new credit card without asking me. It's totally not cool how they're doing this, and I've already made a complaint to the Better Business Bureau. I'm definitely going to make sure others know about how sketchy this company's practices are.
Hero 10 replacement
This company is an absolute nightmare to deal with. I’ve been trying to get in touch with their service center for two weeks now to get a replacement for my camera, and it’s been impossible. Their lack of communication and customer service is so frustrating. Do yourself a favor and buy your camera somewhere else.
Defective Product and Unreliable Support
I've been having some real issues with this new thing I bought. I've been trying to get help through their system, but it's like they're not even hearing me. My GoPro has been acting up for the last few months - even with a full charge, it keeps saying it's low on battery. At first, I could sort of make it work with the GoPro Battery bank stick, but now it won't even turn on right. It's just a useless gadget sitting on my desk now.
Subscription renewal
I recently tried to cancel my subscription renewal, but instead of getting it sorted out, I was charged for another year. When I reached out to customer service right away, they refused to give me a refund and cancel the subscription. It was really disappointing and frustrating, especially since I thought this company would provide better service.
Annual subscription for a photography service
I'm super disappointed with my experience with this company. I cancelled my subscription, but they went ahead and charged me for another year without even giving me a heads up. When I tried to contact them about getting a refund, it was like pulling teeth to actually talk to someone. Their customer service was so bad, and it looks like this sketchy behavior is something they do a lot based on other reviews I've seen. It's so sneaky and just adds to all the other craziness going on. I definitely won't be using their services again.
Frustrating customer service
What a horrible customer service experience, eh? Spent over an hour trying to fix a problem and got nowhere. They give you a voucher for a subscription with your purchase, but the product won't even take the vouchers. Now I'm stuck dealing with a useless company and their competitor, which is even worse. Their English communication skills are just terrible, making it so hard to follow along. Definitely steer clear of this company! I'm gonna look into other options for sure, eh.
Review with most votes
Boom mount purchase
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