Axel Arigato Reviews
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Dice lo Croc sneakers
I just got myself a pair of Dice lo Croc shoes from their official website and let me tell you, they are hands down the best sneakers I've ever had! The leather quality is top-notch, they're well made, light as a feather, and so comfy. I'm seriously impressed with these shoes and would totally recommend them to anyone. Plus, the delivery was speedy, I got them in just 3 days. And when I had a question, their customer service got back to me right away, which I thought was really cool. As a picky shopper, I can confidently say that Axel Arigato went above and beyond my expectations.
sneakers
I'm not sure why there are so many negative reviews about this place, eh? I recently brought back a pair of sneakers that didn't fit me, and the customer service was fantastic, eh. They always got back to me right away whenever I had questions, and they kept me updated on my return status. They said I should get my refund in 3-5 days, which is pretty fair, eh. Overall, my return went really well and was easy-peasy, eh.
Two pairs of shoes
I bought two pairs of shoes from this store, eh. But, like, they didn't fit so I had to send them back. I checked the tracking numbers and saw that they got back to the store on different days. It's been over a month now, but I haven't gotten my money back yet. The customer service has been no help and it seems like they're just avoiding me. I'm really not happy with how this whole thing went down.
Sneakers
I recently bought a pair of sneakers from this company and honestly, I'm so disappointed with how everything went down. The customer service was just awful and not at all helpful. It makes me wonder if this company is even legit. I sent back the shoes in January and it's already March, but I still haven't gotten my $229.00 refund. The communication from Elsa, the customer service rep, was just not up to par. It left me feeling frustrated and like I can't trust this company. Even though she said she started the refund process two weeks ago, nothing has actually happened. The way they're handling customer inquiries and refunds is sketchy and inefficient. This whole experience has just been really unsatisfying.
Returned order without refund
I sent back my order on February 14th, just like they said I could. But even though I gave back the stuff, I still haven't gotten my $200 back. I've emailed the customer service team three times now, but no one's gotten back to me. It's super annoying and I'm pretty upset about it. I won't be buying from this brand ever again.
High-top sneakers
I just picked up a pair of high-top sneakers from this company and man, let me tell ya, I'm super let down with the whole shebang. Firstly, their customer service is just awful. I sent back the kicks and asked for my money back over two weeks ago, but haven't heard a peep from them since. I've shot them a bunch of emails but it seems like they're straight up ghosting me. This lack of care for their customers is just not cool. I can't believe how poorly they're dealing with this whole thing.
Recent return
I dropped off a return on February 14th, and Evri picked it up on February 15th. But, my return has been on its way back to the store ever since, and I'm now out over £500. I've messaged customer service twice, but haven't heard back yet. This lack of communication and resolution is really disappointing.
Shoes and shoe cleaning kit
I had a really bad time shopping online with this brand. The prices were all over the place depending on where you wanted to ship, the delivery date they gave was way off, and there was no way to track your order or cancel it. The only way to get any help was through live chat, which was totally useless. I ordered some shoes and a shoe cleaning kit on March 29th, and they said it would be here by April 9th. But just two days later, they emailed to say there were delays and no clear idea of when it would be shipped. It's April 7th now and my order hasn't even left yet, and when I asked customer service, they said it would be at least another 8 days. I asked to cancel my order because it was a gift for a special occasion, but they said no refunds or cancellations. It's really disappointing, especially since I used to shop with them a lot before.
First-time purchase, returned item via recommended courier
I bought something back in December for the first time, eh, but it didn't fit, eh. So I sent it back using the courier they suggested, Evri. They gave me a reference number and all, but I still haven't gotten my money back yet. I've been trying to contact them, but they take forever to reply, eh, and I can't even talk to a real person on the phone. It's so frustrating, eh. Can you help me out with this, like, ASAP? Thanks a lot, eh.
Missing shoe order
I ordered a pair of shoes from this company not long ago, but I never got them. When I reached out to customer service, they just pointed fingers at the delivery company and didn't really try to help me out. They kept saying the package was delivered, but I can tell you for sure that nothing showed up at my door. It's pretty frustrating to see them not taking responsibility and giving such lousy customer service, especially when they claim to be top-notch. I'm thinking about getting a lawyer involved because I paid for something that I never received.
T-shirt and shoes purchase
Oh geez, what a complete disaster! So, I decided to treat myself and splurged on a fancy t-shirt and a nice pair of shoes from this high-end company. Well, let me tell you, it was a total nightmare. I messed up and got the wrong size for the shoes, so I got charged for both pairs. When I tried to fix it and cancel one, they turned me down. So, I ended up sending back the extra shoes, but guess what? No refund in sight, even after waiting for a painful 25 business days. Dealing with their customer service? Yikes, it's been a downright nightmare. They even accused me of returning stuff from a different brand, which is just not true. I've been trying to get in touch for over two weeks now, but it seems like I might as well be talking to a wall. They've basically taken my money and are giving me the cold shoulder. Lesson learned - never again will I buy from this brand!
Shoe purchase dispute
I bought a bunch of shoes from this store recently, but ran into a problem with my order. Even though I sent back three pairs out of the four, I was only refunded for one pair. The customer service folks are saying they only got one pair in the box when I know for a fact that's not true. It's frustrating to see this lack of honesty and transparency in their refund process. Looks like this might not be a one-time thing based on what I've seen in the online reviews. I wish I had known about all this before making my purchase. Just a heads-up to anyone thinking of buying from this store, maybe take some extra caution and make sure to double-check your orders to avoid any mix-ups.
Shoes refund process
I've been waiting almost a month now for my refund from the shoes I sent back. Getting in touch with customer service has been a real pain, taking about a week to hear back from them. And even then, the response wasn't super helpful in getting my refund started. It took multiple emails just to get confirmation that they got my shoes back and the refund process going. I don't think it's fair for us customers to always have to keep checking in. Plus, the time they said it would take for the refund to show up in my account has come and gone, and I still haven't seen the money. All in all, not the greatest experience with this brand's online store.
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