Gardner Kuvalis

I've been waiting almost a month now for my refund from the shoes I sent back. Getting in touch with customer service has been a real pain, taking about a week to hear back from them. And even then, the response wasn't super helpful in getting my refund started. It took multiple emails just to get confirmation that they got my shoes back and the refund process going. I don't think it's fair for us customers to always have to keep checking in. Plus, the time they said it would take for the refund to show up in my account has come and gone, and I still haven't seen the money. All in all, not the greatest experience with this brand's online store.