23andMe Reviews
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Genetic testing subscription
I thought the genetic testing was pretty cool and I learned a lot from all the info it gave me. But I had a problem with the subscription service. At first, I signed up for a year at $29.99, but then it renewed at $69.99 without me knowing about the price change. When I tried to cancel and get a refund, the customer service was not nice and didn't help me much. In the end, I wouldn't suggest the subscription service because it ended up being a waste of money and didn't really tell me anything useful about my genetics.
Genetic testing
I was really bummed out by the genetic testing results I got from this company. Their report said my family tree only had three third cousins in it, and didn't mention any immediate family. I was hoping to learn more about my ancestry, so that was a big disappointment. The health info they gave me was also pretty weak, just telling me I didn't have an eye condition I already knew about. It all felt like a total rip-off, and I wish I hadn't spent my money on it. When I complained to customer service, they were no help at all, wouldn't explain or give me a refund. I should've done more research before using this service. If I'd known about all the bad experiences other folks had, I would've stayed far away.
Gift DNA test kit
So, my mom got this DNA test kit as a gift, y'know? And she did all the spit stuff and sent it in. But then they were all like "Hey, you gotta add a payment method to see your results." And we're like, why do we gotta pay more when we already paid for the test? And when my dad tried to cancel any extra charges, it was like trying to find a unicorn in a forest. So confusing and sneaky, eh?
My DNA test
So I, uh, bought this really cool DNA test, eh? I was so pumped to see what it said about me and all that jazz. But then, I go back to check my results and they're totally MIA! Like, seriously?! Turns out you gotta keep shelling out for new kits to see your results again. Total money grab, not cool at all. Can't believe they'd pull that on us. SMH.
DNA test purchase
I thought I'd give the DNA test a shot to see where I come from and what health stuff I should look out for. But man, I was let down by the results. Only got a hit on one side of my family and the health details were way off, just like that other test I tried. Was really hoping for a better, more thorough service but this company just didn't come through.
Genealogy DNA Kit
This DNA kit ain't worth it at all unless you're ready to fork out a big subscription fee on top of the initial cost. If all you wanna find out is your ancestry percentages, forget about it because that info comes with a price tag. It's frustrating to drop over $100 on a kit that only gives you basic family tree info and then get hit with extra charges for any important medical or info. Feels like a scam trying to take advantage of customers who just wanna know where they come from without being forced into a subscription. Overall, not impressed with the lack of clarity in pricing and all the hidden costs that come with this service.
Recurring subscription payment issue
I'm really disappointed with the company's service. They didn't even bother to let me know about the subscription payment that keeps coming out of my account. It's just not right to treat customers like that. I don't think I'll be using their services anymore.
Genetic testing kit
I can't believe how slow the service was, it was like nothing I've ever experienced before! Waiting for my results felt like forever, and I was so frustrated. I really thought things would move faster, especially considering how much I paid for the test. The whole process just seemed to drag on and on, and I was pretty disappointed with the service overall.
DNA test kit
Don't bother getting this test kit, it's been an absolute disaster. I bought it for my brother back in December and it's now almost April, and we still can't see his DNA results. They blocked access to the raw data due to a hack, but kept selling the kits without telling anyone about the problem. When they did finally allow access, we couldn't log in because they entered his birthdate wrong. It's been a complete nightmare trying to sort it out, and their customer service is terrible. I'm really concerned about how they're handling our information.
My DNA test
I ordered this DNA test and it's just taking so long to get here, you know? Like, it's been almost 2 months now and I still haven't even gotten my swab kit to check the actual results. First, it took forever to get to Bedford, and now it's just bouncing around the US like it's playing pinball or something. Ugh, it's frustrating. If they were just truthful about how long it would take, I wouldn't feel so irritated about it, you know?
Overcharged, Health Risk Conclusions
My mom ended up payin' too much money for all that science gear. The folks at the store said they had given her a heads up on a deal, but she missed it somehow. She even showed 'em a picture to back up her claim, but they still wouldn't give her a refund. Now, there's talk goin' 'round that they might end up goin' bankrupt. And on top of that, they're tellin' folks they could get sick from messin' around with their DNA, although that might just be a scare tactic.
Email update delay
I've been trying to update my email with them since the start of January and it's honestly been such a pain. They said they'd follow up in February, but despite me reaching out and them saying they'd push my issue up, I still haven't gotten it sorted. I gave them all the info needed to prove who I am, but they keep dodging and not helping. They managed to change my son's email on his account super fast, but my request has been ignored for over 11 weeks now. Dealing with this company has been a nightmare and their excuse of being swamped causing delays is getting old after all this time.
DNA testing kit
I can't believe it, eh? Seriously, I'm so mad right now! So I bought this DNA testing kit, right? And then they charged me twice for this Premier service that my dad doesn't even want. I tried calling them and emailing them, but they just won't give me my money back. I've been their customer for so long and this is how they treat me? Not fair at all.
DNA testing kit
I just bought a DNA testing kit from this company and man, let me tell you, it was so frustrating. I got an email saying my kit was registered, but when I went on the website, it said it wasn't. So I tried to register it again, but then it said it was already registered. I tried emailing customer service a bunch of times, but all I got back were generic responses that didn't even help. The lack of communication and incompetence really got on my nerves, I was so fed up with the whole thing. I've used other DNA testing companies before and never had this kind of disaster of an experience.
DNA testing kit
The DNA testing kit I bought was such a letdown, eh? I got an email saying my results were ready, so I jumped online all excited to see, but then I found out that the stuff I was looking for was turned off with no reason why or when it would be fixed. It was so annoying not knowing what was going on, and I felt like I just threw my money away on something that didn't come through like they said it would. And to top it off, there wasn't even a way to get my money back, which left me feeling pretty disappointed and bummed out, you know?
DNA test purchase
I bought a DNA test and man, was it ever pricey, costing me over $370! And let me tell ya, their customer service leaves a lot to be desired. It took them ages to get back to me. I even couldn't remember which email I used to sign up, and they were zero help in that department. Still waiting on my results and I'm beyond frustrated. Should've checked the reviews beforehand, what a total rip off!
Initial expensive purchase
I got this fancy DNA testing kit more than ten years ago, back when it was a brand new thing. It cost me over $500, but my husband got it for me as a birthday present. Since then, the prices for similar kits have dropped a lot - some are as low as $79 now. But when I tried to check out my results and keep updating my family health stuff, all I got was prompts to buy more kits. It was really annoying to feel like they were always trying to sell me more stuff. So, I decided to switch my data over to another DNA testing service, like Ancestry. Overall, my experience with this service has been pretty disappointing, and I wouldn't recommend it to anyone.
Genetic testing scam
Don't bother wasting your money on that genetic testing hoax! Save your hard-earned cash and go visit a psychic instead - they might actually give you some real insights.
DNA test kits purchase
The results were pretty detailed but kinda confusing to wrap my head around, giving a general idea of African origins and migration that wasn't totally accurate. The recent location details (in the past 500 years) were off, especially when I compared them to another company's report that was way easier to grasp. They also got my dad's background all wrong, saying he's from Ireland instead of Norway/Sweden.
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