DOMAIN

DOMAIN reviews

33 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
85%
Would buy here again
Ordering
8.8
Service
9.0
Pricing
7.8
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Customer support

9.0

"The customer service at this place was amazing, eh? They were so patient and helpful, going all out to make sure my issue was sorted out. I was hav..."

Critical

Misleading promises

3.5

"This company is so shady, eh? They just say whatever it takes to make a buck. They made all these fake promises and didn't come through at all..."

Most Voted

Customer service experience

9.0

"I had a really good experience with the customer service rep who helped me out and updated my request quickly. They were super friendly and made ev..."

Reviews (33)

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AAAA record support issue

B

13 reviews

7.5
Overall Rating
Would buy here again
Yes

I recently had a problem on the website where I couldn't add a wildcard in any AAAA records. So, I reached out to customer support for help. Luckily, I got connected to a support person pretty quickly, but it wasn't smooth sailing. The support person didn't quite get what I was asking and gave some wrong info. I had to explain how wildcards in AAAA records typically work. Even though there were some hiccups in our conversation, the agent was able to fix the issue with a little help from me.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

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Product information assistance

C

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I just wanted to mention that when I needed help with a product I bought, the person I talked to was super helpful. They took the time to explain all the features and why the product would be good for me. I really appreciated their knowledge and how well they knew the stuff. Talking to them made me feel better about buying the product. Their customer service was top-notch and really made a difference in my experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Quick problem-solving

J

10 reviews

10.0
Overall Rating
Would buy here again
Yes

Anushree totally saved the day by fixing my issues so quickly! I was just so happy and relieved that everything got sorted out without any hiccups. Her knowledge and kindness made me feel super grateful for her help. Thank you so much, Anushree!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Delayed account renewal

A

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently had to deal with the domain company for my renewal that got delayed, and I have to say, I was really impressed with how they handled everything. Right from when I first contacted them, they were super quick to respond and really accommodating. The customer service rep I talked to was not only really good at explaining things, but they were also really friendly and helpful with all the issues I was dealing with. They took the time to answer all my questions and made sure I felt confident that everything would be taken care of properly. Their honesty and integrity throughout the whole process was top-notch, and I felt completely at ease with their service. I definitely recommend this company to anyone who needs domain services.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Customer service assistance

M

8 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently talked to a rep at DOMAIN and I gotta say, the customer service was top-notch. The agent helped me out every step of the way and we reached the goal I had in mind. Their professionalism and eye for detail really made the whole experience smooth and enjoyable. I was impressed with how quick and well the service was delivered.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick resolution of issue

S

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a problem with my order, but I was really happy with how fast it got fixed. The folks on the customer service team were super helpful and kept me in the loop the whole time. They sorted out my problem right away, and I was thrilled with the end result. I'd give their service a perfect 10 out of 10. Thanks so much!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Refund discrepancy

D

8 reviews

5.5
Overall Rating
Would buy here again
No

Even though I got back $143.52, I still haven't seen the $1,364.98 refund I'm waiting for. I talked to my bank and PayPal, and they both said that there was no refund transaction. I've been contacting the customer service team a bunch of times in the last couple of weeks, but the problem is still not fixed. It's been super annoying and a waste of time, and it doesn't look good on their team's performance.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Speedy and clear assistance

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just got amazing help from one of the staff here! They fixed my problem super quick. The service was top-notch and way better than I thought it would be. I'm really happy with the help I got and I'd totally tell others to come here because of how great it was.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick and helpful customer service

C

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, I was super impressed with the customer service at this company. The reps really went above and beyond - they were thorough, quick to respond, patient, and eager to help. I felt really happy and satisfied with the support I got. It made me feel like a valued customer for sure.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick resolution of issue

G

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service at this place is amazing, eh? I had a little hiccup with my order, but they took care of it right away and got everything sorted out in no time. I gotta say, I was seriously blown away by how helpful they were. Thanks a bunch for coming to the rescue!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and efficient service

M

19 reviews

8.5
Overall Rating
Would buy here again
Yes

My time at that store was actually pretty easy, no issues at all. The worker I talked to did exactly what I needed, and did it pretty quickly. They made sure everything was good before saying they were done. I really liked how careful they were and how they cared about making sure I was happy with the service.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Customer service experience

E

2 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a really good experience with the customer service rep who helped me out and updated my request quickly. They were super friendly and made everything so easy. I really appreciate how professional and attentive they were to my needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Unauthorized charges on my account

S

1 reviews

5.5
Overall Rating
Would buy here again
No

I had some sketchy stuff happen with my account lately. Got hit with charges for things I didn't even sign up for. They slapped me with a bill for a domain name I never asked for, plus extra fees for stuff like domain privacy that I never agreed to. Spent an hour in a chat with customer service, and managed to get some of the smaller charges back. But they straight up said no to refunding me for the big charge of a domain name registration I never even wanted. Word to the wise, watch out for this company - they're shady and sneaky with their billing tactics. Keep an eye on your account with them, or you might end up with unexpected charges.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
8.0

Do you already have an account?

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About DOMAIN

DOMAIN is a web hosting solutions and technology provider that was founded in 1998. As a subsidiary of Endurance International Group Holdings, Incorporation, DOMAIN offers services to individuals, professionals, entrepreneurs, and small/medium-sized businesses globally. With over 1.2 million websites powered worldwide, DOMAIN boasts of being one of the largest web hosting and domain name providers. They specialize in domain names, web hosting, SSL certificates, email, web design, and online marketing services. Their website builder offers different packages to cater to different needs, from launching a new website to scaling an online store. Customers can also choose from three web hosting plans and various SSL certificate options. Whether you are starting a new website or growing your online presence, DOMAIN offers a range of services to meet your needs.

🌟 How did DOMAIN shine for you?

Contact Information

5335 Gate Pkwy

32256 Jacksonville, FL

United States

📧 reputation@newfold.com

☎ 1 (800) 333-7680

🌐 www.domain.com

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Last update: November 29, 2024

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