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App trial experience
So I tried out this app for about a month and honestly, it was pretty easy to use. But, since I mostly just go on local websites and watch Youtube, I didn't really need a VPN. I usually stick to Netflix, Stan, and Optus Sport for my shows and sports fix.
Quick and helpful customer service
I contacted customer service about the app not working after an update. The first reply wasn't useful, just a suggestion I already tried. But the next one hit the nail on the head - uninstall and reinstall the app. The customer service folks were really nice and gave personal responses quickly. I'm grateful for their help.
Quick and accurate support
The folks at customer support really came through for me when I had trouble connecting. They knew their stuff and got the problem fixed in no time. I was really impressed with how they handled everything. The service was top-notch and went above and beyond what I was expecting.
Overhyped product
This VPN service really disappointed me. They said they had a 30-day money-back guarantee but they didn't give me my refund when they said they would. Instead of sticking to their word, they tried to get me to just keep using their service. I had to take it up with PayPal to finally get my money back. It was just really frustrating and not a great experience overall.
2.5-year subscription issue
I had a real issue with my subscription 'cause I couldn't log in once my computer crashed. The support team didn't really help me out much, just kept giving me the run-around without any solution. It's frustrating not being able to use something I paid for.
VPN purchase
I recently bought a VPN that said it would smoothly switch to another service, but now there's no service at all. I've tried a bunch of times to connect, but no luck. And there's no chat support page to turn to for help. Seems like the company went back on their word by shutting down early. They did admit the problem, but it's sad to see a service that used to be good go downhill.
Got a three-year deal for cheap
I snagged a sweet deal for three whole years, but it turns out it didn't include all the UK TV channels I was after. The good news is the tech support folks were super helpful and got my refund to me quick.
Quick and affordable VPN
When I first signed up for this VPN service, I had a bit of trouble finding a live person to chat with. Turns out my phone was the problem, but I had no issue chatting on my laptop. Finally got through and spoke with Emily, Poppy, and Monica. They were super friendly, professional, and helpful. They gave me a discount and refunded my money when I messed up the discount code (oops!). Their dedication to keeping things top-notch really impressed me. Plus, the pricing is budget-friendly which is always a bonus. I'd definitely recommend this VPN service to anyone looking for online protection and privacy.
Scammy company
I can't believe how terrible this company is! They totally tricked me and now they're closing down, like seriously?! They took my money and now they expect me to pay extra just to switch to a different company, so unfair! Don't trust them, they're crooks!
VPN connection issue
Had an issue with one of the VPN servers so I contacted support for help. The rep, "Webster", got back to me fast and was super professional. Asked me to send a screenshot and logs to figure out the problem. Gave me easy-to-follow steps on how to do it. Once I sent the info over, they fixed the problem without any hiccups. Great service all around - clear instructions and a quick fix.
Cancelled account charged me $12
I just wanna vent real quick - I cancelled my account and then bam, they hit me with a $12 charge outta nowhere! Like, come on, give me a heads up at least! I specifically told them to cancel it, they promised they would, but then a month goes by and they're still taking money from me. It's not right! I'm done with this. I need my money back and my account truly cancelled, no more games. They gotta put an end to this nonsense!
Streaming issues
So yeah, I was trying to switch my region on this streaming platform, but it just wasn't happening. Thankfully, this really sweet lady named Katie stepped in and helped me out. She was so nice and chill, even when I was totally off with the info I gave her at the beginning. She completely sorted out my problem like a boss. Fantastic customer service!
Got help from Customer Support
I was having some issues with getting it to work, but then I reached out to this guy named Webster from customer support and he was able to fix it really quickly. He was so efficient and skilled at solving problems, I would definitely go to him again if I needed assistance.
Canceling auto payment
So yeah, I was trying to cancel my subscription for the app 'cause the website was a pain. But then I ended up chatting with this really nice lady named Katie and she totally came through for me. She was just awesome and made the whole process super simple. Feeling pretty pumped about the customer support I received!
VPN routing issue resolved quickly
I was really happy with how quick they helped me out with my VPN problem. The customer service person got what was going on right away and told me clearly how to fix it. One thing I did notice though, was that the rating system on the site seemed old-fashioned. It would probably be good if they kept things up to date more often to make sure users have the best experience. But all in all, I thought the service was really good and I'm thankful for the help.
VPN service purchase
I recently bought a VPN service and man, it was a total letdown. The darn thing just wouldn't work right for my family and when we tried to get some help, it was like talking to a brick wall. The customer service team was MIA and it made us feel like our problems didn't matter at all. We tried everything to sort things out and get our money back, but it was just a dead end. Honestly, I wouldn't suggest this service to anyone and I think it's better to avoid it altogether.
Quick and efficient chat assistance
Customer service was amazing! I had this annoying problem with my internet, but the person I chatted with totally saved the day. Emily was so great at walking me through everything and making sure I got back online quickly. She was a total lifesaver and definitely made the service worth every penny.
Sold out to Nord VPN
Eh, listen. I've been dealing with non-stop problems ever since they went and sold out, eh? They made us all switch over to some other VPN company, and now I can't even get it to connect, eh. I'm always having to log in and out, and half the time it doesn't even work, eh. To make matters worse, I can't even get on the website for help cause my access keeps getting denied, eh. It's just plain frustrating, eh?
My recent purchase experience
The VPN service I got was not great. It had a lot of bugs and I kept having trouble connecting to servers. No matter what protocol I tried, the connection was bad. The software was easy to use, but too basic. I feel like I wasted my money and I'm gonna cancel my subscription and find something else.
Quick resolution of issue
I had a little problem the other day and the customer service rep was super quick and helpful in fixing it up. Katie Rowland really went the extra mile to sort out my issue. She was so patient and nice the whole time. I really liked that she kept me in the loop with emails and got everything fixed by the next day. It's obvious that the folks at this company are top-notch. Keep it up!
About Atlas VPN
Atlas VPN is a cybersecurity company that provides virtual private network (VPN) services, designed to enhance online privacy and security. The company was founded in 2019 and has quickly grown, gaining recognition for its user-friendly software that enables users to encrypt their internet connection, protect personal information, and bypass geographic restrictions on content. Atlas VPN aims to make secure and private internet access affordable and accessible for everyone.
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Contact Information
68 Jay Street Suite 612 Brooklyn
11201 New York City
United States
Categories Atlas VPN
Page Statistics
Seite online seit: October 12, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Quick resolution of issue
I had a little problem the other day and the customer service rep was super quick and helpful in fixing it up. Katie Rowland really went the extra mile to sort out my issue. She... Read onBy: N. McGlynn