Surf Stitch Reviews

: 18
28% Would buy here again

Most relevant positive review

  2024-02-09
Fast shipping, Halloween disco
I was so happy with how fast my order came, even though it was shipped from Australia! The Hallow... Read on
Cindy

Most relevant negative review

  2024-01-28
Clothing for son's birthd
I gotta say, I've never seen such terrible customer service in all my years. Spent close to ... Read on
E. Mertz

Review with most votes

  2024-04-20
Mixed service quality
I bought something from this store not long ago and I gotta say it was kind of hit and miss. They... Read on
Guadalupe

Reviews (18)

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    Ripoff

    I ordered something online and they haven't sent it to me. They're not responding to my emails or messages on Facebook or Instagram. It's so annoying and dishonest 😞


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    Mixed service quality

    I bought something from this store not long ago and I gotta say it was kind of hit and miss. They have a lot of stuff to choose from which is cool, but sometimes the shipping takes forever and the customer service can be slow to get back to you. It's not too bad if you're not in a big hurry, but they could definitely step up their game when it comes to being more reliable.


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    Faulty board shorts

    So I bought these awesome board shorts, but man, they all had a major issue - like for real, every single pair was messed up! I even emailed them 3 times in one week, but no one bothered to reply. Ugh, their customer service is terrible, I'm not giving up until I get a real answer. Seriously, do not shop here if you want any help with problems.


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    shirt and shorts

    So, I ordered this shirt and shorts from an online store recently and man, let me tell you, the customer service was not great. They said they do free returns and exchanges but when I tried to return something that didn't fit, it was a whole mess. Took three weeks for them to respond and then they just told me the item couldn't be resold with no proof or anything. Like, what? We expect better than that, you know? Customer service is so important these days and SurfStitch did not come through on that front. Disappointing for sure.


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    Clothing

    Hey there, just wanted to give a heads up to anyone thinking of buying from this company. I placed an order over two weeks ago and still haven't heard a peep from them. They took my money quick, but now it's crickets. I've tried reaching out by phone and email, but no luck - feels pretty frustrating to be left hanging after coughing up my cash, you know?


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    Fast shipping, Halloween discount

    I was so happy with how fast my order came, even though it was shipped from Australia! The Halloween discount code helped me save 31% on my purchase, plus a first-timer discount. Even though I read some bad reviews, I actually got everything I ordered. The support team was quick to help me out and answer my questions. I'll definitely be coming back to shop here again! Cheers!


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    Online purchase delay

    I bought something online not too long ago and it was supposed to come in a few days, but it's been a whole week now and still no sign of it. I tried to get in touch with them through calls, emails, and customer service, but no luck, they haven't replied at all. This lack of communication and the delay in getting my stuff has really let me down with their service. I think I'll have to find another store for my next purchase because this whole thing has been so irritating and disappointing. I wouldn't recommend this company after what happened to me.


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    Clothing for son's birthday

    I gotta say, I've never seen such terrible customer service in all my years. Spent close to 500 bucks on an order for my son's birthday and it hasn't shown up yet. I've messaged them over 15 times and called a bunch, but no one's getting back to me. Can't believe it! My poor kid didn't have any gifts on his big day, and now I'm broke 'cause all my cash is stuck in that missing order. I used to be a regular customer, but now I feel let down for sure. Why's it so tough for them to just answer a simple question?


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    Bikini top and board shorts

    Honestly, I wouldn't waste my time shopping there. Total scammers. My experience was awful - they still owe me money and trying to get it back from them is like torture. Customer service? Non-existent. Their communication? A complete joke. I'd steer clear at all costs.


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    Faulty and dirty item

    I can't believe how awful my experience was with this company. I got a faulty and dirty item, and it took them over two weeks just to respond for a return. I sent it back over four weeks ago with proof of delivery, but still no refund or even a response. It feels like they're messing around and trying to trick me. Their customer service is just terrible and unprofessional. I would definitely recommend avoiding this company at all costs.


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    Hoodie and board shorts

    Customer service at this place is just awful. It took them forever to respond to my emails. They didn't even send me a tax invoice, which is pretty shady, right? And when I tried to return something, it said the delivery failed because they couldn't find my address. So annoying! I haven't shopped here in ages, and now I remember why.


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    Swimwear and accessories

    The products were good quality, but my experience with this online company was frustrating. Customer service took forever to respond and returns were processed very slowly. They told me my refund was processed manually, but weeks passed and I still didn't see it in my account. Their lack of efficiency and reliability made me not want to shop with them again. I suggest people don't bother with this company when there are plenty of other reliable options out there.


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    Recent experience

    I recently bought some stuff from this online store and let me tell you, their customer service has really gone downhill in the last few months. It used to be super easy to reach someone either by phone or chat, but now it feels like they're dropping the ball big time. I left a message and waited a full 4 days before hearing back - not cool when you need help urgently. And don't even get me started on their returns - it took a whole 2 weeks after I sent my items back for them to process it. That's just not right in today's world.<br><br>If I were you, I'd shop somewhere else. There are lots of other online stores with better customer service and faster processes. It's a shame to see a store that used to be dependable go downhill like this.


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    Bikini and sunglasses

    I just bought a bikini and sunglasses from this online store, but I didn't have a great experience. The Australian Post said they delivered my package to the wrong address and were having trouble finding it. But the customer service person, Tamika, said it had been delivered to me and told me to just look around for it. That lack of communication and not taking the problem seriously was really frustrating. It made me feel like my concerns weren't being heard and that I wasn't important as a customer. I was expecting better service and more attention to detail from a high-quality online retailer like this.


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    Wetsuit purchase

    I bought a wetsuit from this online store not too long ago, but when it showed up, there were some permanent marks on it. When I reached out to customer service about it, the return process seemed a bit fishy. They wanted me to send it back, then wait possibly up to two months, and even then, I might not get a refund or exchange. After checking out other reviews, it looks like this happens a lot, and it's really disappointing to see such bad quality control and customer service. I definitely won't be buying from them again.


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    Wetsuit purchase

    I bought a wetsuit not too long ago and ran into a problem with the stitching falling apart real quick. I was bummed out about it, so I got in touch with customer service. They hooked me up with a return label no charge, which was cool. But the annoying part came when, even after sending a bunch of follow-up emails, I still haven't gotten it sorted out. All I got was a vague update saying they're waiting on a credit note from their supplier. This lack of communication and follow-through has left me feeling let down by their customer service. I'd suggest being cautious if you're thinking about buying from them.


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    Clothing purchase

    I recently bought some clothes online and everything with the delivery went fine, but I had an issue with the fabric on two pairs of shorts that ripped. When I tried to reach out to customer service to talk about a return, I was bummed out there wasn't a phone number on the website. I had to resort to using the online chat, but after waiting for three hours, I still couldn't talk to a real person. The chatbot wasn't helpful at all and just kept telling me to be patient. It was super frustrating and disappointing not being able to easily get help. I'd suggest others think twice before ordering from this site.


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    New hat and board shorts

    Hey folks, I just wanted to share my experience with you about this online store. I got this awesome new hat and some cozy board shorts, you know? The delivery time was decent, but man, returning stuff was a nightmare! They took forever to respond and didn't want to give me a refund even though I had proof that I returned the items. Not cool, eh!


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