M. Fay

I bought a wetsuit not too long ago and ran into a problem with the stitching falling apart real quick. I was bummed out about it, so I got in touch with customer service. They hooked me up with a return label no charge, which was cool. But the annoying part came when, even after sending a bunch of follow-up emails, I still haven't gotten it sorted out. All I got was a vague update saying they're waiting on a credit note from their supplier. This lack of communication and follow-through has left me feeling let down by their customer service. I'd suggest being cautious if you're thinking about buying from them.