Mike's Bikes - Overall Rating based on 20 reviews
Featured Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Trek Roscoe 7 bike
I got this bike from the 8th and Colorado store in July 2021. The tire was messed up and they didn't fix it right. They made me buy a new tire. I complained to Trek HQ but didn't get anywhere. Every time I went back for small fixes, they messed up. The new manager is rude and told me to leave. I'm spreading the word about how unprofessional they are!
Bike accessories
My experience with this company was really disappointing. I sent an email about an order and was told it would take 7-10 days for a response. I didn't hear back, so I tried reaching out on their Facebook page with no luck. When I called, I couldn't talk to anyone and was told to go back to email. Feeling frustrated with the lack of communication, I asked to cancel my order on Facebook after seeing negative reviews. The reply I got was so unprofessional, full of insults and name-calling, and they said they didn't want my business. This kind of customer service is totally unacceptable and I wouldn't recommend dealing with them.
Bike accessory
So, I went to this bike shop not long ago to pick up a bike accessory, and I gotta tell ya, I was really let down by the service. It felt like pulling teeth just trying to place my order, and the customer service was seriously lacking. Then, when my item finally showed up, it wasn't what was promised and I had to go through all the trouble of returning it. On top of all that, the prices weren't all that great compared to other bike shops around here. Honestly, I wouldn't suggest this place to any cyclist looking for an easy and stress-free shopping trip.
Cable installation service
I just had a really bad time at that bike shop. The manager was super rude and disrespectful, accused me of lying, and then kicked me out. They made me pay over $300 for a cable installation that wasn't even done right. I had to go back 4 times and they just kept giving me excuses. Definitely stay away from that place!
Bike accessories purchase
I just bought some bike stuff at Mike's Bikes and I gotta say, the customer service there is top-notch. The staff really know their stuff and they actually asked me what I needed before suggesting the right products for me. They went above and beyond to make sure I was satisfied with my purchase. I highly recommend this store if you're looking for quality bike gear.
Bought 1 mountain bike
I just bought a mountain bike from this bike shop, and I have to say, I was really impressed with the service. Even with all the shipping delays happening right now, my bike came in a decent amount of time. The customer service was amazing - the staff was super quick to answer my questions and deal with any issues I had. It's awesome to see a company that can still provide excellent service even when things are tough. I'll definitely be coming back to shop here again.
Bought bike, snapped derailleur.
I got a new bike last week and the back wheel thingy broke after only 3 rides around the block. I messaged them, and they took so long to reply and then just said they couldn't do anything about it. Ugh, so frustrating.
T2 pro XT 2 bike add on
I recently messed up and ordered the wrong bike accessory from this store. But, the customer service at this shop totally blew me away. The staff were so nice and they sorted out my return and refund super fast without any trouble. I was really impressed by how well they handled everything, I'd for sure tell others to check this store out.
Emergency part replacement
My recent trip to the bike shop was amazing. I was heading to the demo forest in the Santa Cruz mountains when I noticed a part had fallen off my front wheel. The folks at the shop, especially the manager and head tech, really went out of their way to assist me. Even though they didn't have the exact spare part, they managed to find a solution from another bike so I could keep riding. Their commitment and willingness to help were really something. They also gave me some great advice on the best trails in the area. I'm so thankful for their outstanding service and help.
Recent online bike purchase
I recently bought a bike online that was supposed to come already put together by the company. I could have just gone to a store nearby, but they didn't have the colour I wanted. The bike got here pretty quickly, but I was let down by the assembly job done by the company. The handlebars had a sticker that was stuck on badly and hard to remove, the cranks were all scratched up when it got here, and some parts weren't wired right, so I had to put in extra work to get it set up. I was hoping for better service since the assembly was mandatory. Now I have to take it to a local store to make sure the assembly was done right.
New bike
I got a new bike from here, eh, but unfortunately it got stolen the next day. I'm hoping to get it back soon so I can come back for a repair, ya know.
New Santa Cruz Hightower C S Online Purchase
My experience buying a New Santa Cruz Hightower C S online from this store was great. At first, I was unsure about getting such a pricey bike online, but I don't regret it. They shipped the bike quickly once it was in stock, and it arrived at my door on the East Coast in a reasonable time. After looking for the specific bike build I wanted at local shops for a month with no luck, I decided to go for it with this online purchase, and I'm happy I did. The whole process went smoothly, from ordering to delivery, and I wouldn't hesitate to buy from this store again in the future.
Gravel bike and hard tail mountain bike purchase
I recently got myself a gravel bike and a hard tail mountain bike from this store here. I bought them online and picked them up at the SF location. The whole buying process went really smoothly and lived up to what I was expecting in terms of service. But let me tell you, where Mike's Bikes really impressed me was in their service department. The staff there treated me like one of their own, really going the extra mile to make sure my bikes were taken care of. I've had some not-so-great experiences at other shops before, but Mike's Bikes was like a breath of fresh air. They didn't just do a great job with regular maintenance, but also helped me out when I messed up my own bike repairs. I gotta give special props to Devin and Rene - their kindness and know-how really made a difference for me. After a nasty accident left my SC Stigmata in rough shape, they managed to fix everything up and get me back on the road. The professionalism and attention to detail I got from the team at Mike's Bikes really sets them apart in the industry. It's not always easy to write raving reviews for bike shops, but when it comes to Mike's Bikes, it's a piece of cake. If I could, I'd give them 6 stars without a doubt.
Road bike tires purchase
As someone who loves cycling, I was on the hunt for a specific set of road bike tires that seemed impossible to find anywhere else. Luckily, I came across this store and they had exactly what I was looking for. The price was reasonable and the buying process was hassle-free. The tires were shipped quickly and I was kept in the loop with tracking updates every step of the way. All in all, I was completely happy with how everything turned out.
New headset installation
I brought my bike to Mike's Bikes recently to get a new headset installed. When I went to pick it up, I noticed that my rear bike lights were missing. Those lights were not only pricey but also unique, and they really made my bike stand out. It's crazy to think they were gone, especially since the seat had been adjusted so the staff should have seen them. When I asked about the lights, the staff didn't seem to care and wouldn't take responsibility. I'm positive the lights were on the bike when I brought it in for service. It's frustrating to have my stuff treated carelessly, especially after paying a good amount for the service.
Orbea Wild bike purchase
I bought two bikes from this shop not long ago. I got an Orbea Wild and then a fancy one a month later. The customer service was brutal. The first bike took a while to get to me, but I was okay with it. The second bike was even worse - it arrived late and was missing some important stuff like paperwork, manual, and shock accessories. Plus, it looked like it had been used already, with scratches and a bell attached to its charger. When I contacted customer service about it, they gave me a disappointing answer.
Shimano RT900 Disk rotor
So, I bought this Shimano RT900 Disk rotor from this store not too long ago. I was really excited to get my hands on it quickly since they said it would only take 2-4 business days for pick up. But after 3 days, I saw that it was out of stock on their website. When I reached out to customer service, they just told me they were out of stock with no update on when it would be back. I was pretty upset because I picked this store thinking they were reliable. The fact that they didn't keep me in the loop about the stock situation was disappointing and made me feel like I wasted my time. When I order something important like a bike part, I expect to be told right away if there are any changes. This whole experience wasn't great and now I'm unsure if I can trust this store again in the future.
Bike Rack
I thought the bike rack was a steal because of the low price, but man, my time with this store has been rough. I ordered it over a week ago and they charged me right away, even before the dang thing shipped out. I tried reaching out to customer service to see what's up, but turns out they were all out for a ride and couldn't be reached. It's super annoying not hearing back from them and not knowing what's going on. I was hoping for better service from a bike company, you know?
Bike repair, retro overhaul
These folks at the bike shop really know what they're doing! I brought in my old school bike that needed some serious love, and they did an amazing job fixing it up. They not only solved the problems, but they also kept that classic vibe alive. I'm really impressed with their experience and talent. Excited to go on some longer rides with my newly upgraded bike. Big thanks to Mike's Bikes for the awesome service and careful work!
E-bike purchase
I had such a good time at this store. The people working there were so friendly, knew their stuff, and were super helpful. They gave me good advice without talking down to me, and they were able to order in things they didn't have right away. They have a great variety of spare parts, which was really handy for me. I totally recommend this place to anyone looking for biking gear or needing repairs.
Review with most votes
E-bike purchase
I had such a good time at this store. The people working there were so friendly, knew their stuff, and were super helpful. They gave me good advice without talking down to me, a... Read onBy: Rosemary