KiwiCo Reviews
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Subscription box
I recently signed up for a subscription box from this company and ran into some problems with my order. I noticed that the address they had was wrong, so I tried to fix it by going to the "my orders" page. But, the page kept not loading properly. I was getting pretty frustrated and was almost ready to give up. When I tried to contact customer service, I couldn't figure it out because all the "help" links just kept sending me in circles. I was getting really close to just cancelling my whole subscription, but thankfully a customer service rep stepped in and fixed everything quickly. Thanks to them, my mistake got sorted out, and I could keep going with my subscription without any more issues. I'm really impressed with the amazing customer service I got from the company.
Subscription boxes for a few years
I've been a loyal customer of this company for a couple of years now, getting my subscription boxes on the regular. I've had a few snags here and there, like stuff missing from a box, a billing mix-up, and even getting two of the same crates. But every time I got in touch with their customer service, they were super quick to respond and really helpful. They sent out the missing items right away, sorted out the billing issue with no fuss, and gave me credit for the extra crates. Their customer service team has really wowed me with how fast and friendly they are, so I'll definitely be sticking with their service.
Renewal info question
I just wanted to find out how much it would be to renew my subscription for six months, including shipping. So, I gave customer service a shout, and let me tell you, those folks were so nice and really helped me out! They laid out all the expenses for me, even the taxes, which was super handy. Thanks to that info, I didn't have to cancel my renewal because I had no idea how much it would all add up to. It would be awesome if we could see renewal costs right on our account page too. By the way, my kid is absolutely loving those craft boxes!
Kids subscriptions
I've been getting my niece and nephew kids subscriptions for a while now. Just got a 6-month subscription set up, but I messed up the delivery address. The package ended up coming to my place instead of my nephew's spot two provinces over. Contacted customer service and they were on it right away, fixing everything up. They switched the address for the next deliveries and even sent a new package to my nephew. Super impressed by how nice and fast they were in fixing the problem.
Gift purchase mishap
Oh man, I made a mistake when buying a gift and ended up accidentally signing up for auto renewal on multiple orders. But the customer service team was fantastic! I shot them an email and they fixed the error right away on all my orders. I've had issues with other companies when trying to cancel orders, but not with these guys. Their customer service was so helpful and easy to deal with. I highly recommend them!
Discounted order
I recently bought something from this company and was excited about getting a discount for signing up for their promos. But when I went to check out, the discount didn't show up and there was no code to use. I emailed customer service about it and surprisingly got a quick reply. They gave me a credit for the discount that should have been on my order. The way they handled it made me happy and I left feeling pretty good about the whole thing.
Repeat crate replacement
The customer service at this company is just amazing. My kid was supposed to get the same crate again, but they fixed the problem so quickly and efficiently. The product is really great - the stuff inside is strong and long-lasting, which is perfect for my kids to have fun and be creative with. They're so excited to get their crate and start working on their projects. I really recommend this company for their awesome customer service and high-quality products.
First time user, damaged box
That was such an awesome experience with this company! This was my first time using their service, and I was pretty bummed when my box arrived all damaged. But, all it took was a quick pic and a 2-minute email to get things sorted out within a day, and I didn't have to wait on hold at all. They really stepped up, even though it wasn't totally their fault, and fixed the problem without any hassle. Top-notch service all around, big thanks!
New subscription help
I just reached out to customer service about this new subscription mix-up we had - we got a box delivered to a different address before! The team got back to us really quickly and sorted everything out by sending us a new box and connecting our old and new subscriptions. They even said we could keep or donate the extra box, which was a super nice touch. I couldn't believe how kind and professional they were, especially so close to Christmas.
Subscription box purchase
My interaction with the customer service folks was amazing. They were super helpful, patient, and really knew their stuff. I had a problem with my shipping address but they fixed it in no time through email. They answered all my questions quickly and let me know once the issue was sorted out. I was really impressed by how professional and efficient they were. I would totally recommend this company because of the top-notch customer service I got.
STEM Subscription boxes for kids
The STEM subscription boxes for kids are so awesome, eh? They're super well thought out and just right for their age. We've been getting them for 3 years now for our 2 kiddos and the stuff inside is top-notch. They're perfect for playing solo and help the kids learn important skills on their own. These boxes have really brought us all together and I can't thank the company enough for the great products they send us, eh.
Subscription boxes for kids
I've been getting those subscription boxes for kids for a while now, and I gotta say, the stuff inside always blows me away. The things they have you do are fun and teach you something too, which is awesome for us parents. There was this one time when something broke in the mail, but the customer service folks sorted it out in no time and sent a new one my way without any issues. Good stuff!
Science kit for kids
I recently bought a science kit for kids from your company and I gotta say, the customer service was top-notch! Arantxa, the rep I talked to, really went the extra mile to answer my questions and give me all the info I needed. She was super helpful, polite, and genuinely seemed to care about making sure I was happy. It's clear that this company values its customers and works hard to make sure we're satisfied.
Educational subscription boxes
I had a bit of a rough start with my subscription boxes for education, but when I contacted customer service, they really came through for me. Amanda and her team were awesome - they went the extra mile to fix things and make sure I got what I needed. My son loved everything in the boxes, and now we're pretty pleased customers.
Double order, timely resolution
I ordered the same thing twice by mistake, but the customer service team was amazing and fixed it right away! They even said I could keep the extra item or donate it. How cool is that?
Science kit for a child's gift
I just bought a science kit for my little cousin as a present. The delivery got mixed up and it ended up coming back to me. But, let me tell you, the customer service team was super quick to respond and totally got where I was coming from. They fixed the address mix-up right away and got the kit to the right place hassle-free. Their professionalism and speed in taking care of the problem really blew me away.
Subscription box resolved efficiently
I recently had a bit of a mix-up with my subscription box - got two crates instead of one, eh? But, I gotta say, the customer service team sorted it out super fast. They put a new crate on the way right away, and I was really impressed with how they handled it. It definitely gives me peace of mind knowing that if any issues come up (which doesn't happen often), I can talk to a real person and get it sorted out. Good on them, eh?
Super happy with my order
I was kinda stressing about getting my sister the same stuff she already has a ton of, but the customer service folks assured me they double-check to avoid that. The kits are seriously fun, cool, and always complete when they arrive. Such a great gift idea!
Review with most votes
Subscription boxes for a few y
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