FeelUnique Reviews
Reviews (26)
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Wrong cheaper product, leaking bottle
This website is a total disaster. They sent me the wrong product, which was cheaper than the one I actually ordered. They didn't even bother to let me know about the mistake, didn't mention that the item was out of stock, and didn't offer to refund the price difference. On top of all that, the package they sent was badly done, so the bottle leaked everywhere. What a mess! I'm never buying from this site again.
Damaged order
I recently reached out to customer service about an issue with my order that arrived all banged up. Gotta say, I wasn't impressed with the help I got. The rep only offered me a tiny discount on the messed-up item, but I really just wanted my money back in full. Plus, they expected me to pay to send back the damaged stuff, which seemed totally unfair to me. And when I tried to raise the issue higher up, they shut down my complaint too soon, leaving me feeling super annoyed and let down by the whole thing. Dealing with this company turned out to be a real letdown and a headache, but hopefully they can step up their customer service game in the future.
Skincare products
I ordered some skincare products from this company and I'm so frustrated. I placed my order weeks ago and I still haven't gotten it. I've tried reaching out to customer support several times, but it's like they're ghosting me. I'm not getting any responses or assistance. It feels like they just took my money and vanished. I demand my products or a refund, no more lame excuses. This kind of service is totally unacceptable and I won't put up with it.
Skincare products
I've been using their website a lot and bought a few things before. But my last time buying stuff was not good at all because their customer service was really bad.
Order over 100€
I just made a big purchase of over 100€ at FeelUnique, and it's been 2 weeks now and my order still hasn't shown up. The website said delivery would only take 2-3 days, so I'm pretty bummed out about this delay. I was really counting on a quicker service from FeelUnique. I've tried contacting customer service for help, but haven't got a good solution yet. Hopefully, my order will arrive soon so I can finally try out the stuff I bought.
Faulty product resolution
I had a problem with something I bought and I reached out for help using the online chat. I was so impressed with the person helping me, Bhavini. They were super efficient and effective at fixing the issue, and really good at communicating with me the whole time. This whole thing made me feel like I can count on this customer service team for any future problems. I'm really thankful for all the help Bhavini gave me.
Refunded products
I returned some items but didn't hear back, so I reached out to PayPal for a refund. They were able to help and solve the issue.
Large order missing, poor customer service
I bought a big item on FeelUnique not long ago, and now it's lost during shipping. When I called the carrier, they said the sender had to complain. So, I contacted FeelUnique for help, but I sent two messages and waited a whole week without getting any reply from their customer service. I felt super frustrated and let down by the lack of communication and support.
Makeup and skincare products
So, eh, you know I ordered some makeup and skincare stuff from this online store, right? And like, last year it was all good and I got my goodies super quick. But this year, OMG, it's been a total disaster - haven't got my order at all and they're not even replying to my messages! I think maybe there's new people running the show now 'cause it's been a total mess. I've sent like 5 messages already and it's been over a month - such a downer. I think I'm just gonna call it quits and not even bother 'cause it's just causing me stress. Seriously, don't shop there anymore - it's become a total scam, eh!
Ordered item on Feb 18th
I ordered something from FeelUnique on February 18th, but it still hasn't arrived. I've tried contacting them, but got no response, which has left me feeling really frustrated. It seems like FeelUnique might be shutting down, as I've heard the same thing from other customers. I've tried everything to get in touch with them - emails, Facebook messenger - but nothing has worked. I suggest avoiding buying anything from them and looking into getting a refund in other ways.
Goodies came in a cute box!
Hey everyone, I just wanted to share that I ordered some things online recently and they arrived really quickly, plus the packaging was cool! I usually have bad luck with deliveries taking forever, but this time was great. It wasn't the store's fault that the postal workers were slow, so I definitely give them a big thumbs up. I highly recommend them!
Order mix-up
I wouldn't recommend using this website at all for buying stuff. It's been a total letdown for me - they sent me the wrong thing two weeks back, and they're not giving me any info on when I'll be getting what I actually ordered. The customer service replies have been really basic and not helpful, so I'm stuck feeling annoyed and with no solution in sight.
Eyeshadow palette purchase
I recently bought an eyeshadow palette from the website but when it showed up, I saw that some of the eyeshadow was broken. I took a pic and contacted customer service right away to try to fix the problem. I asked for a new palette and said I'd send back the broken one. But instead of a replacement, they just gave me a £10 voucher and said I could keep the broken one. Even after waiting days for a better solution, I didn't get any more help. I wouldn't recommend shopping on that site and think you should look at other places for makeup instead.
Online order, quick delivery, slight packaging issue
My experience ordering from this online store was pretty good. At first, I wasn't sure because of some mixed reviews, but I went for it anyway. I was happy to see my order arrive quickly, in just a week, even though I'm in Canada. The stuff I got was a great deal and even though there was a small problem with the packaging, it wasn't a big deal. The boxes were a bit squished because they didn't have much protection, so that might be something to watch out for with delicate items or gifts.
Item missing from order
I recently bought something from FeelUnique and man, oh man, I was so disappointed. When I got the package, it was just an empty box! Can you believe it? The box looked brand new, no dents or anything, but there was nothing inside. I reached out to customer service, sent them pics and vids, and all they said was asking if the package got messed up during shipping. I told them twice it wasn't damaged in transit, but then they went radio silent. I even tried Amex and Amazon, but no luck yet getting this sorted out. Frustrating, eh?
Delayed delivery
I ordered my stuff on March 27th, eh, and they said it would arrive in 3 to 5 business days. Well, it's been way longer than that and I haven't heard anything about shipping. And now the FeelUnique website won't even load! This is not cool at all, eh. I definitely wouldn't recommend buying anything from them, eh.
Kayali Vanilla perfume order
I gotta say, I've ordered from this site before and it took a while, but I did get my stuff eventually. This time around though, it's been a total mess. I ordered the Kayali Vanilla perfume with the order number FN76917398, and it still hasn't shown up. I've tried contacting customer service a bunch of times, but no one ever gets back to me. Every time I check the tracking, it's stuck in the same place. At this point, I just want a refund as soon as I can get it.
Lipstick purchase
I just bought some lipstick on your website and I wanted to talk about my experience. I love shopping with you because your prices are always really good compared to other stores. But I had a problem trying to ship to Norway because the option suddenly wasn't there anymore on the site. Me and some other Norwegian customers were confused and let down by this. Plus, I had a hard time getting in touch with customer service through the Chat feature, so it was tough to get my questions answered quickly. I hope FeelUnique can explain the shipping rules for Norway better and make it easier to talk to customer service.
Empty package received
So, I got this package the other day with my order of killians princess perfume, but it was empty when I opened it. It was super disappointing and really annoying. To make things worse, the company didn't reach out at all. I tried contacting them through their online chat, but it wasn't working. I also sent two emails with pictures of the empty package, but didn't hear anything back. It's so frustrating to feel like you're being ignored when something goes wrong with your order.
Juicy Tubes purchase
Well, I gotta admit, I was kinda hesitant to order from this site after reading some mixed reviews. But, I was desperate to get my hands on my beloved Juicy Tubes, and they're not exactly easy to come by - especially at a reasonable price in my area. Even though it was a bit expensive, I took a leap of faith and ordered €100 worth of goodies.
Review with most votes
Overpriced fragrance
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