Jaylen Frami

I recently bought an eyeshadow palette from the website but when it showed up, I saw that some of the eyeshadow was broken. I took a pic and contacted customer service right away to try to fix the problem. I asked for a new palette and said I'd send back the broken one. But instead of a replacement, they just gave me a £10 voucher and said I could keep the broken one. Even after waiting days for a better solution, I didn't get any more help. I wouldn't recommend shopping on that site and think you should look at other places for makeup instead.