Nelle Casper

I recently reached out to customer service about an issue with my order that arrived all banged up. Gotta say, I wasn't impressed with the help I got. The rep only offered me a tiny discount on the messed-up item, but I really just wanted my money back in full. Plus, they expected me to pay to send back the damaged stuff, which seemed totally unfair to me. And when I tried to raise the issue higher up, they shut down my complaint too soon, leaving me feeling super annoyed and let down by the whole thing. Dealing with this company turned out to be a real letdown and a headache, but hopefully they can step up their customer service game in the future.