Ekster - Reviews and experiences

I was on the fence before ordering — wondered about build and fit — but a few weeks in my doubts faded. Customer support actually answered like real people, clear and precise. The wallet holds up, looks good, and I’d tell others to try one. Slightly relieved, honestly.

I bought these for a small move and because my lower back's been acting up, so I needed to avoid heavy lifting. The material feels sturdy and the vacuum does its job — once you learn the seal. At first the zip was really tight and I didn't want to force it, so I messaged Ekster. They answered super fast with clear tips. A simple manual in the box would help.

Don't expect this to last. I used it every day for cards, receipts and my commuter pass, and after two years the elastic strap finally gave out. I emailed support and they basically said to buy a whole new wallet — no spare bands sold. Kinda annoying because the leather, lining and stitching are still in great shape, which was a nice surprise. So unless you don't mind tossing a mostly fine wallet, shop for something repairable.

polite, quick, and they shipped a replacement band. Not flawless, but that gesture honestly turned my skepticism into real loyalty now.

Hey everyone, I just wanted to share how amazing this company is! Their customer service is seriously top-notch, probably the best I've ever seen. They truly stand by their product and it definitely shows. Now, let's chat about the wallet I purchased - it's incredibly well-made, you can really tell it's made from quality materials. I am absolutely loving it!

My wallet's ejection thingy broke after I had it for 22 months. I tried to make a warranty claim on the website but had some trouble with the "Return and warranty" section. Thankfully, I emailed customer service and they helped me out right away. They swapped my old wallet for a brand new one due to the 2-year warranty. I'm grateful for the fast fix!

My husband wasn't sure about the Parliament wallet I got him for Father's Day last year, but he ended up loving it! However, a few months ago, his debit cards started slipping out of the card slot for some reason. So, I decided to make a warranty claim, and I was so happy with how easy and fast the process was. I sent in the claim yesterday, and this morning got an email saying a replacement is already on its way. It's not every day you find such helpful and friendly customer service, so big shoutout to the team for making this whole thing stress-free and pleasant.

I had this issue with my wallet where my cards were getting stuck and not coming out smoothly. So, I contacted customer support for help, and they got back to me super fast. They gave me some tips to try and fix it, but no luck. Luckily, my wallet was still under warranty, so they offered me a replacement. I have to say, I was really impressed with how great the customer service was.

I had an issue with my wallet so I reached out to Ekster to get a replacement covered under warranty. They were super quick in responding, did their investigation, and shipped me a new wallet within a day without any charges. The communication was top-notch and I was really impressed by their customer service. Big thanks to Agustin for all his help and support!

I bought a wallet from a different store three years ago and sadly lost one of the parts. That store had closed down, so I reached out to Ekster to see if they could help me out. I was amazed when they not only said they'd send me the missing part for free, but also gave me top-notch customer service the whole time. I was really impressed by how far they went for someone who didn't even buy from them originally. It really shows how dedicated they are to making their customers happy, and sets a great example of top-notch service in the business.

Oh my goodness, this wallet is seriously amazing! I never want to use a different wallet ever again. The company that makes them is absolutely fantastic, their customer service is incredible! I can't even put into words how happy I am with everything. They have this incredible warranty that is just so impressive, I'm completely in love! 💖

I gotta say, I am super impressed with the wallet I bought. It's not just good-looking, but it's also tough and useful. I've gotten a ton of compliments on it and have told my friends and family to check it out. Plus, the customer service I got recently was top-notch. The folks I talked to were friendly, knew their stuff, and were real pros. All in all, I had a really great time with my purchase.

I had to bring back a wallet I got because my husband needed more space for his cards. We sent an email to ask about returning it and they assisted us at no cost. The customer service representative was extremely helpful!

I just bought my husband the Parliament wallet in vachetta leather as a Christmas gift, and he's absolutely thrilled with it! He's especially loving the classy vachetta leather that gives the wallet a touch of sophistication. Sadly, the wallet had a problem this week that was pretty disappointing. But when I contacted the customer service team, I was pleasantly surprised by how quick and helpful they were. They didn't waste any time acknowledging the issue and agreed to send a replacement right away, no questions asked. Their efficiency and professionalism in fixing the problem promptly really impressed me, making the whole thing super easy and stress-free. Big shoutout to the customer service team for their awesome help and quick resolution. I'm a loyal customer now and will definitely be recommending their products and service to others. Thanks for the top-notch customer service!

I got myself an aluminum wallet not long ago and I gotta say, it's even better than I expected. The design is so sleek and the size is perfect for carrying a couple of cards and some cash. Even after using it for almost two years, the mechanics still work like a charm, which really shows how well it's made. The only problem I had was with the cash band tearing, probably because of the old silicon material. But when I reached out to customer service about it, they were super helpful. They replaced the band for free under warranty and fixed the problem without any trouble. Their customer service really impressed me and now I'm a loyal customer for sure. It's not often you find that kind of dedicated service these days.

So I bought this really neat leather cardholder, but when it came, there was a tiny defect on it. I was pretty disappointed, but I decided to shoot them an email anyway. That's when Bianca, this amazing lady, replied to me super fast! She took care of everything and sent me a brand new cardholder that was flawless. Their customer service is seriously top-notch, I'm impressed!

I just bought my Dad the Ekster Parliament wallet as a Christmas gift and he absolutely loved it. He was so impressed with the quality and how practical it is. The design is really sleek and the card-eject feature is super cool. We had a little trouble with ejecting the cards at first, but the customer service team was really fast to help us out and fix the issue. Their amazing support and quick response showed how much they care about making customers happy. I would definitely suggest this wallet for its top-notch quality and the outstanding customer service from the team.

I had a problem with my wallet and had to send in a warranty claim. The folks at this company were super quick and on the ball in handling my issue. They sorted it out on the spot and I was really blown away by how friendly and caring they were in their communication. Thanks a million for your exceptional service!

Eh, had a bit of a problem with the product, but the customer service team from the company was right on it. They just asked for some basic info to prove I bought it and who I am, and now a replacement is already on its way. It's nice to see a company that really cares about their customers and puts fixing things at the top of the list. Nowadays, lots of companies make you do all sorts of stuff just to fix a mistake they made, so it's nice to come across one that actually gives a darn. And on top of that, the product itself - a wallet in this case - is absolutely amazing!

I just bought this great product and I gotta say, the customer service from the company was top-notch. The product itself is amazing, but what really got me was how they went above and beyond when I had a little question about it. They got back to me fast and the person I talked to was super helpful, which made my whole experience with the company really great. Having a good product is one thing, but having awesome customer service too? That's what really makes a company stand out.