Carter's Reviews
Reviews (19)
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Matching outfits for grandchildren
I recently popped into a store while vacationing in Manchester, VT and got some top-quality service from an employee named Jessica at Store #00712. She really went above and beyond in helping me pick out some matching clothes for my grandsons, and then she assisted me in finding a great outfit for my granddaughter. Jessica showed off her smarts by asking all the right questions to understand what I was looking for, and she took on the role of my personal shopper to make sure I got just what I needed. She even stuck it out while my daughters hopped on FaceTime to give their opinions on the selections, really showing her commitment to making sure I was happy. I was seriously impressed with her professionalism, knowledge, and friendly attitude.
Online order
I wish I had looked at reviews before ordering online. It's been four weeks and my delivery still hasn't arrived. From what I've seen online, the quality of the items doesn't sound great. I tried to cancel my order right after placing it, but they said it depended on if it had been dispatched. I'm really frustrated with how unclear everything is and the poor customer service.
Shoes order delay
I ordered two pairs of shoes on December 22, 2021, and I gotta say, I am so disappointed in the service I've been getting from this company. I've sent a bunch of emails asking about my order, but I haven't heard anything back. It's really frustrating not knowing what's going on. I feel like they're not being upfront or communicating properly. It's just not cool. They hook you in with nice stuff and good prices, but then they drop the ball on actually following through.
Hasty shoe purchase, unsuccessful return process
I recently made a quick decision to buy a pair of shoes, but then changed my mind and tried to cancel my order. Unfortunately, customer service told me it was too late to cancel, which was a bummer. They said I could return the shoes after they were delivered, so I waited patiently. When the shoes finally arrived, I followed all the return steps, including sending in photos like they asked. But, I'm still waiting for clear instructions on what to do next with the return. I even tried to find a UK address to return the shoes, but no luck, which just made me more frustrated. By the way, the quality of the shoes isn't that great - they feel flimsy and not very durable. I'm hoping to get some help soon with finding the right address to return them.
Online baby clothing purchase
I just bought some stuff from an online baby clothes store. Turns out, they forgot to send me one of the things I ordered. I got in touch with customer service and they said they'd send me a new one. But then, I got an email the next day saying they actually didn't have it in stock. Bummer. They did give me a 20% off coupon for my next order, though.
Shoes purchase in March
I just don't get how this company can be so terrible with customer service. I bought a pair of shoes back in March and I've tried reaching out to them through email and phone multiple times, but no response. It's really annoying to see them not taking responsibility or acting professional like they're supposed to. The fact that they ignore customers and don't care about their concerns is just not okay. I'm definitely not buying from them again and I really recommend others stay away from this company too.
Shoes
I'm really bummed about those shoes I bought from that company. They weren't in the shape they were advertised as, and I've been having a tough time trying to return them and get my money back. Dealing with their customer service has been a nightmare too - super slow and not very helpful. I wouldn't recommend shopping with them to anyone.
Shoes ordered
I ordered these super cool shoes online, eh, and I was so excited but then weeks went by and still no shoes, eh. So I had to shoot them an email to see what the deal was, eh, and all they said was that the shoes were already delivered. But when I asked for some proof that they got to my house, they totally ghosted me, eh. Don't waste your time with them, they're definitely scammers, eh!
Online clothing order
This company is such a nightmare to deal with. I ordered some clothes online and they never showed up. Plus, I couldn't even reach them to ask about it. Their customer service is a joke - no replies to emails or calls. They're total scam artists.
Misunderstanding on shoe sizes
I ordered a pair of shoes from their website not too long ago, but I got mixed up with the email and ended up getting the wrong sizes. Now I've been waiting for my right order or a refund, but it doesn't look like either one is going to happen anytime soon.
Manchester shoes
I recently ordered some Manchester shoes from this store and it's been a while now and I still haven't got them. I've sent a bunch of emails but only got one back saying they were on their way, but it's been 6 months and still nothing. I'm pretty sure I got scammed and I wish I never bought them.
Baby clothes and accessories
Hey there, just wanted to give you all a heads up about this store - steer clear! I ordered some baby clothes and accessories but never got them. Tried reaching out to customer service multiple times with no luck. Total scam! Save your money and find somewhere else to shop.
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